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Customer Support Associate Jobs in Canton, GA (NOW HIRING)

Tapestry, Inc.

Sales Support Associate III

Woodstock, GA · On-site

$15.25 - $19.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Woodstock, GA · On-site

$15.25 - $19.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

S.P. Richards

Customer Support Rep/Ntl Acct

Atlanta, GA · On-site

$15.50 - $21/hr

Customer Support Representative Location: Smyrna, GA (Near Battery Center) Work Hours: Mon-Fri 8 ... Education/Experience: Associates degree preferred or equivalent combination of education and ...

CBRE

Contract Support Associate - Atlanta, GA

Atlanta, GA · On-site

$59K/yr

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality ...

SBS

Critical Account Specialist

Alpharetta, GA · Hybrid

$50K - $55K/yr

We are currently seeking a Customer Support Associate to join the SBS Family! Our customers are the core to our definition of success and therefore how we engage and assist with their experience is a ...

Tapestry, Inc.

Sales Support Associate III-1

Atlanta, GA · On-site

$16.25 - $21.25/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Canton, GA

Customer Support Associate information

See Canton, GA salary details

$11

$18

$26

How much do customer support associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer support associate in Canton, GA is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.78 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Canton, GA?

The most popular types of Customer Support jobs in Canton, GA are:

What are popular job titles related to Customer Support Associate jobs in Canton, GA?

For Customer Support Associate jobs in Canton, GA, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Canton, GA look for?

The top searched job categories for Customer Support Associate jobs in Canton, GA are:

What cities near Canton, GA are hiring for Customer Support Associate jobs?

Cities near Canton, GA with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Canton, GA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $39,310 per year, or $18.9 per hour.

Customer Support Specialist- Construction Equipment

Jordan Sitter Associates

Atlanta, GA • On-site

Full-time

Re-posted 22 days ago

Job description

29th May, 2026
SUMMARY
The Product Support Specialist (PSS) represents the company at the dealership/customer level. This role is responsible for maintaining good relations between the company, Dealer technicians, RSMs, and RBMs.
PSS assists our dealers in their efforts to provide top-quality service for the end users. They also focus on Product Improvement, dealer communication via FIR/CRM to resolve dealer and customer issues and concerns.
RESPONSIBILITIES
  • Provide technical support and expert troubleshooting skills to dealers and dealer technicians, RSM/RBM, and other department staff.
  • Improve customer response time to technical issues through the CRM/FIR
  • Support the Dealer technicians as required.
  • Provide efficient, effective response to technical questions from dealers
  • Warranty adjudication with HCM, Tierra, other Vendors, and dealers
  • Quality improvement work with HCM and its OEMs
  • FIR/CRM case management with quality improvement
  • Additional duties as assigned
  • Travel required: 10-30%
Key KPI's
  • Manage response time on FIR / CRM cases
  • Warranty claim judgement speed (days)
  • Warranty acceptance ratio by Dealer/Product
  • Service campaign completion ratio
  • Technical Support call logs
EXPERIENCE
  • 3+ years of practical working experience in product support
  • Basic computer skills (Microsoft Office and others)
  • Clear and logical thinking and communication through HCMA reporting format
  • Work in both office and field environments (limited travel required)
SKILLS
  • Positive attitude and disposition, Detail-oriented
  • Passion for Education/Instruction (Teaching Skills), Root cause analysis
  • Logical and forward thinking
  • Customer Interest First, Team player
  • Effective communication
  • Reporting, Microsoft Office

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