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Customer Support Associate Jobs in Burnaby, BC (NOW HIRING)

Wing Assistant

GTM Sales

Vancouver, BC · Remote

... support, customer support, sales support, recruiting support, operations support, and other ... Associate to help create them. This person will sit at the front line of our revenue motion ...

Walmart

(CAN) Food Lead Department Manager

Surrey, BC · On-site

CA$21.50/hr

... customer experience and efficient daily execution. This role helps coordinate task completion, maintain department standards and presentation, assign and support associate coverage, and assist with ...

Walmart

(CAN) Food Lead Department Manager

Surrey, BC · On-site

CA$21.50/hr

... customer experience and efficient daily execution. This role helps coordinate task completion, maintain department standards and presentation, assign and support associate coverage, and assist with ...

PetSmart Careers

Retail Customer Service Lead

Burnaby, BC · On-site

$18.99 - $28.99/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart Careers

Retail Customer Service Lead

Burnaby, BC · On-site

$18.99 - $28.99/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Burnaby, BC · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Burnaby, BC · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Burnaby, BC · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Burnaby, BC · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Burnaby, BC · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Burnaby, BC

Customer Support Associate information

See Burnaby, BC salary details

$8

$17

$27

How much do customer support associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer support associate in Burnaby, BC is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.49 and $20.53 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Burnaby, BC?

The most popular types of Customer Support jobs in Burnaby, BC are:

What are popular job titles related to Customer Support Associate jobs in Burnaby, BC?

For Customer Support Associate jobs in Burnaby, BC, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Burnaby, BC look for?

The top searched job categories for Customer Support Associate jobs in Burnaby, BC are:

What cities near Burnaby, BC are hiring for Customer Support Associate jobs?

Cities near Burnaby, BC with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Burnaby, BC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $37,049 per year, or $17.8 per hour.

(CAN) OMNI Customer Fulfillment Associate

Walmart

Surrey, BC

CA$18.40/hr

Part-time

Re-posted 20 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,573 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fastpaced retail environment. In this role, you pick, pack, and dispense online orders with a strong focus on accuracy, quality, and customer satisfaction, while following safety and food hygiene standards. By helping deliver a seamless online shopping experience, you play an important role in building customer trust and loyalty. This position is well suited for individuals seeking an engaging role in customer service or retail.What you'll do...

WHAT YOU'LL DO
Pick, Pack, and Prepare Customer Orders
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities, and product codes.
Ensure Product Quality and Order Accuracy
Selects fresh, high-quality products and removes damaged or unsuitable items. Completes all required documentation and labels accurately, including pick slips and shipping labels.
Maintain Efficient and Organized Packing
Packs totes efficiently to make the best use of space while maintaining product quality and safety standards.
Support Customers and Team Operations
Balances fulfillment tasks with positive customer interaction, providing assistance and helping resolve issues when needed.
Follow Safety, Food Hygiene, and Quality Standards
Maintains a clean and safe work area by following food hygiene and safety procedures, cleaning spills promptly, and ensuring totes are clean before use. Operates equipment safely and completes required safety checks. Demonstrates flexibility and contributes ideas to improve processes, productivity, and customer satisfaction.
Flexibility (Availability/Work Schedule)
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.
POTENTIAL CHALLENGES IN THIS ROLE
High Task Volume in a Fast-Paced Environment
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Physical Demands
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
WHY YOU'LL ENJOY WORKING HERE
Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.
Appreciation for Your Efforts
Your contributions are recognized and valued.
Career Growth Opportunities
Build your skills and advance your career with us.
Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.40.

Le taux horaire minimum pour ce poste debute a 18.40.Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or olderPreferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

2151-10153 King George Blvd, Surrey, BC V3T 2W3, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

What Walmart employees say

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Hours and flexibility

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

Social media

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