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Entry Level Customer Support Jobs in Burnaby, BC

Aerotek

Entry Level Recruiter/Sales Trainee

Burnaby, BC

CA$75K - CA$80K/yr

Actalent is in search of entry level sales candidates to join the team in Burnaby! Actalent ... Work directly with recruiting and customer support to ensure that the clients' hiring needs and the ...

AO Globe Life

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Entry Level Sales Associate -- Work From Home

Vancouver, BC · Remote

CA$60K - CA$80K/yr

Some came from customer service. Some worked in retail, hospitality, administration, education, or ... support. Representatives have access to training, coaching, team meetings, and resources designed ...

Paylidify Canada

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Entry Level Sales Representative

Vancouver, BC · On-site

CA$4.0K - CA$8.0K/mo

You will work with our Sales team to find new customers that fit the Paylidify ecosystem. You will ... Develop your career in sales with mentorship and support from the sales leadership team

Paylidify Canada

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Entry Level Sales Representative

Vancouver, BC · On-site

CA$4.0K - CA$8.0K/mo

You will work with our Sales team to find new customers that fit the Paylidify ecosystem. You will ... Develop your career in sales with mentorship and support from the sales leadership team

Globe Life Insurance

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Remote Client Sales Representative (Entry-Level)

Vancouver, BC · Remote

CA$60K - CA$80K/yr

Ongoing coaching and team support are also available as experience develops. The opportunity ... Candidates with backgrounds in customer service, retail, hospitality, recruiting, education ...

Actalent

Entry Level Recruiter | Sales Trainee

Burnaby, BC · On-site

CA$210K/yr

... supporting engineering and science initiatives that advance how companies serve the world. Our ... Experience in customer service, leadership, or sales a plus * Experience collaborating in a team ...

prevue

Account Executive (Entry-Level)

Vancouver, BC · Hybrid

CA$60K - CA$120K/yr

Keeping client information organized in our CRM (HubSpot) * Working with our success and support teams to ensure great client experiences * Growing your skills in negotiation, closing, and account ...

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Entry Level Customer Support information

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Burnaby, BC?

The most popular types of Customer Support jobs in Burnaby, BC are:

What cities near Burnaby, BC are hiring for Entry Level Customer Support jobs?

Cities near Burnaby, BC with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Burnaby, BC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Customer Support & Production Assistant

Applied Biological Materials Inc

Richmond, BC • On-site

CA$48K - CA$55K/yr

Other

Medical, Dental

Posted 20 days ago

Job description

Overview

GenomeMe Canada Inc. is a growing biotechnology company specializing in high-quality GeneAb IHC antibodies and related diagnostic solutions.

We are seeking a Customer Support & Production Assistant to support both our customer-facing operations and laboratory production activities. This is an entry-level opportunity well suited to a recent graduate with a science or life sciences background who is interested in gaining broad, hands-on experience in the biotechnology industry.

The role combines customer and order coordination with laboratory production work. The successful candidate will be organized, detail-oriented, comfortable communicating with customers and internal teams, and willing to learn both the customer operations and laboratory production sides of a biotech business.



New graduates are encouraged to apply.


Key Responsibilities

Customer & Operations Support

  • Support customer, distributor, and partner communications regarding GenomeMe products, orders, and services
  • Process customer orders accurately and coordinate with production and operations teams to support timely fulfillment and shipment
  • Respond to customer inquiries, requests, and concerns in a timely and professional manner
  • Maintain accurate records of customer communications, sales orders, and related documentation
  • Coordinate with internal teams to resolve order, delivery, or customer service issues
  • Support the Business Development Manager with sales, marketing, and customer-related activities as needed
  • Assist with administrative and operational tasks supporting customer service, sales, and order fulfillment.

Laboratory & Production Support

  • Perform routine laboratory production activities related to the manufacture of GenomeMe's GeneAb IHC antibodies
  • Follow established standard operating procedures (SOPs) and work instructions
  • Maintain accurate and complete documentation of production activities
  • Follow laboratory safety requirements and WHMIS practices
  • Identify and report production deviations, quality concerns, or non-conformances
  • Work collaboratively with the production team to meet production schedules and maintain product quality standards
  • Maintain a clean, organized, and safe laboratory work environment


Qualifications

  • Education: Bachelor's degree in Biology, Biochemistry, Biotechnology, Biomedical Sciences, Life Sciences, or a related scientific discipline
  • This is an entry-level position; prior full-time industry experience is not required
  • Previous co-op, internship, academic laboratory, customer service, sales support, or administrative experience is considered an asset
  • Strong organizational and time-management skills with excellent attention to detail
  • Strong written and verbal communication skills
  • Ability to learn new processes quickly and manage multiple priorities
  • Ability to work independently and collaboratively cross teams
  • Proficiency with Microsoft Office, including Excel, Word, and Outlook
  • Experience with CRM, ERP, or other business systems is considered an asset
  • Receptive to feedback and committed to continuous learning and professional development


Compensation

  • Base salary of $48,000–$55,000 per year, depending on qualifications and relevant experience
  • Performance-based bonus
  • Extended health and dental benefits


Work Location

  • 100% onsite in Richmond, BC
  • The successful candidate must be available to work onsite from the first day of employment
  • No relocation allowance will be provided


Employment Type: 1-year contract, with the possibility of extension to a permanent position based on performance and business needs.


Why Join GenomeMe

  • Gain hands-on experience across both customer operations and laboratory production
  • Build practical skills in customer support, order coordination, and biotech manufacturing
  • Develop broad exposure to the commercial and technical operations of a growing biotechnology company


We thank all applicants for their time and interest. Only shortlisted candidates will be contacted.