Customer Support Associate Jobs in Berlin, CT (NOW HIRING)

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Job Summary:

Performs a wide variety of duties within a patient care setting. Activities include cleaning, disinfecting, and sometimes transporting of lab samples, beds and other related material. beds. Responds to customer requests that commensurate with the position.

Essential Job Functions and Responsibilities:

Performs support duties:

• Empties full soiled linen bags, replaces with clean bags, and throws full bag of linen down the linen chute.
• Makes unoccupied beds.
• Stocks clean patient linen in patient rooms.
• Stock floor with bathroom supplies and cups to established par levels, also ensures that cleaning chemicals and equipment are appropriately stocked for assigned work area.

Cleans and disinfects assigned areas:

• Cleans and disinfects occupied patient rooms and isolation rooms in assigned areas according to established procedures.
• Cleans and disinfects offices, exam rooms, public and private lavatories, lounges, utility rooms and other assigned areas such as halls, stairways, elevators, floors, furniture, windows and doors according to established procedures.
• Cleans and disinfects hospital equipment as assigned, according to established procedures.
• Identifies and completes discharge cleaning and bed making of patient rooms in assigned areas according to the hospitals discharge procedure. The employee also completes emergency discharge cleaning and bed making as required.
• Operates or uses various types of equipment according to established procedure in the completion of floor care and cleaning projects. Equipment includes mops, & vacuums.
• Cleans and disinfects Operating Rooms as assigned according to established procedures.

Removes trash, hazardous materials and medical waste:

• Empties trash, replaces liner and disinfects waste receptacles including medical waste in assigned areas according to established procedures.
• Collects and removes trash, including medical waste and hazardous materials from assigned areas and delivers to holding area for final disposal by a contracted service.
• Cleans hazardous material spills as assigned according to established procedures.

Performs safety related duties:

• Detects and reports defective materials, equipment and items which could present an unsafe condition, to the appropriate supervision.
• Follows all rules and regulations related to the handling of medical and hazardous waste, including the wearing of proper PPE.
• Mixes chemicals properly and uses in a manner consistent with manufacturer’s instructions.
• Follows all rules and regulations related to Universal Precautions and other rules of safety.

Transports material:

• Lifts and transports equipment and furniture to various areas of the hospital.
• Sets up and breaks down furniture from various meetings and delivers and removes various items needed for the meeting such as televisions, VCRs, projectors, easels.
• Completes prepared forms to report specific tasks accomplished, such as moving equipment.

Demonstrates dependability:

• Employee maintains proper levels of attendance and punctuality.
• Employee follows verbal and written directions.

Seeks direction for and maintains responsibility for own development:

• Attends mandatory in-service education and maintains standards for competencies annually.
• Attends all GSA update training and hazardous material training annually and passes the tests associated with such training.

Educational / Minimum Requirements:

• High School Diploma or GED is desired but not necessary. 
• Prior custodial work preferred. 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.