ZipRecruiter

Log In

1

Customer Support Associate Jobs in Norwalk, CT (NOW HIRING)

Fanatics Collectibles

Customer Support Associate

New York, NY · Remote

$19.25 - $26.25/hr

Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services ...

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70K/yr

Deliver exceptional customer support via phone and email, ensuring prompt and accurate responses that align with Pilot's high-quality and customer-centric standards. * Serve as the first point of ...

CardWorks

Associate I, Customer Support

Woodbury, NY · On-site

$19.25 - $26.25/hr

Customer Support Associate I The Customer Support Associate I serves as a primary point of contact for accountholders in a call center environment. This role responds to inbound inquiries, provides ...

Humina Resource

Sales Support - NY

New York, NY

$18 - $20/hr

Full-Time Sales Support / Customer Support Associate Location: Astoria, NY 11106 Employment Type: Full-Time Pay: $18.00-$20.00 per hour (DOE) Hiring Timeline: Immediate Opening (ASAP) About the ...

JCW Group

Client Support Associate

New Canaan, CT · On-site

$60K - $70K/yr

Coordinate new client onboarding, handle account setup tasks, and keep CRM records up to date ... Support treasury products by managing documentation, conducting periodic reviews, and ensuring ...

CGI Inc.

Support Associate IV

New York, NY · On-site

$23.85/hr

Support Associate IV Category: Administration Main location: United States, New York, New York ... to support the customer service and adjudication departments. Additionally, perform various ...

Jackson Hewitt

Rehire Client Support Associate

Bridgeport, CT · On-site

$18 - $24.50/hr

... customer service-oriented environment with excellent communication skills. If you enjoy building ... Join our team as a Seasonal Client Support Associate and be the friendly face for all those who ...

Bankwell

Private Client Group Support Associate

New Canaan, CT · On-site

$17.50 - $24/hr

Private Client Group Support Associate Bankwell is a commercial bank with over $3 billion in assets ... Maintain CRM records to reflect client interactions and service impact. * Cash & Treasury Solutions ...

next page

Showing results 1-20

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Norwalk, CT

Customer Support Associate information

See Norwalk, CT salary details

$12

$20

$28

How much do customer support associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer support associate in Norwalk, CT is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.17 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Norwalk, CT?

The most popular types of Customer Support jobs in Norwalk, CT are:

What are popular job titles related to Customer Support Associate jobs in Norwalk, CT?

For Customer Support Associate jobs in Norwalk, CT, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Norwalk, CT look for?

The top searched job categories for Customer Support Associate jobs in Norwalk, CT are:

What cities near Norwalk, CT are hiring for Customer Support Associate jobs?

Cities near Norwalk, CT with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Norwalk, CT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,791 per year, or $20.1 per hour.

Customer Support Associate

Fanatics Collectibles

New York, NY • Remote

$19.25 - $26.25/hr

Full-time

Posted 5 days ago

Job description

Reporting to: Manager, Customer Service

Location: Remote

Schedule: Full-Time (hours may vary)

About the team:

Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we're integrating with Fanatics' global digital sports platform (inclusive of 900 sports relationships and more than 80 million fans) to reimagine the collectibles business.

About the role:

Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services available. This role reports directly to the Customer Service Manager. This is a remote role working EST hours.

Collector Support is at the backbone of what Fanatics Collectibles believes in: relentlessly enhancing the Collector experience. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics. #LI-Remote

What you'll be doing:

  • Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues
  • Model exemplary service through web message, voice, and email channels
  • Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
  • Build and maintain relationships with repeat Collectors
  • Develop a thorough knowledge of Fanatics Collectibles' product portfolio and release calendar
  • Additional duties as assigned

What we're looking for:

  • Positive, Collector-minded individual with a passion to serve
  • General knowledge of trading cards and collectibles industry
  • Strong problem-solving abilities and attention to detail
  • Excellent interpersonal, verbal, and written communication skills
  • Able to multitask, prioritize, and manage time effectively
  • Proficiency in MS Suite, including Word, Outlook & Excel
  • Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence)
  • Experience working through web message, voice, and email interactions with customers
  • Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Apply