ZipRecruiter

Log In

1

Customer Support Associate Manager Jobs in Florida

CGS

Server Support Associate - On-Site

Tampa, FL · On-site

We are looking for a Server Support Associate (CGS Nexus), passionate about enterprise technologies ... customers in server configuration, installation, and administration processes. * Manage and ...

Express & Bonobos

Associate Manager

Miami, FL

The Associate Manager supports the store manager in managing store operations, recruiting ... customers. KEY RESPONSIBILITIES * Attract, hire, develop, inspire, and retain top talent * Support ...

Express

Associate Manager

Miami, FL

... customers. KEY RESPONSIBILITIES Attract, hire, develop, inspire, and retain top talent Support an ... Manage all aspects of daily store operations. Ensure all store associates have clarity on goals and ...

Express & Bonobos

Associate Manager

Miami, FL

The Associate Manager supports the store manager in managing store operations, recruiting ... customers. Key Responsibilities * Attract, hire, develop, inspire, and retain top talent * Support ...

Express

Associate Manager

Miami, FL · On-site

... customers. Key Responsibilities Attract, hire, develop, inspire, and retain top talent Support an ... Manage all aspects of daily store operations. Ensure all store associates have clarity on goals and ...

Express

Associate Manager

Miami, FL · On-site

The Associate Manager supports the store manager in managing store operations, recruiting ... customers. Key Responsibilities * Attract, hire, develop, inspire, and retain top talent * Support ...

Express

Associate Manager

Miami, FL · On-site

The Associate Manager supports the store manager in managing store operations, recruiting ... customers. KEY RESPONSIBILITIES * Attract, hire, develop, inspire, and retain top talent * Support ...

Acorn Stairlifts

Customer Support Agent

Orlando, FL · On-site

$17.50 - $23.25/hr

Associate's degree (preferred), OR * 2-4 years of customer support or related experience, OR * Equivalent combination of education and experience Physical & Work Requirements * Ability to ...

previous page

Showing results 41-60

All JobsCustomer Support Associate JobsCustomer Support Associate Manager JobsCustomer Support Associate Manager Jobs in Florida

Customer Support Associate Manager information

What does a Customer Support Associate Manager do?

A Customer Support Associate Manager oversees a team of customer support representatives, ensuring that customers receive timely and effective assistance. They handle escalated issues, monitor team performance, and implement policies to improve service quality. Additionally, they may be responsible for training staff, analyzing support metrics, and collaborating with other departments to enhance the overall customer experience. Their goal is to ensure customer satisfaction while maintaining efficient support operations.

What are the key skills and qualifications needed to thrive as a Customer Support Associate Manager?

To thrive as a Customer Support Associate Manager, you need experience in customer service management, strong problem-solving abilities, and a background in business or related fields. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and relevant certifications like ITIL can be highly beneficial. Excellent communication, leadership, and conflict resolution skills set top performers apart in this role. These competencies are crucial for ensuring high team performance, customer satisfaction, and efficient support operations.

How does a Customer Support Associate Manager typically balance team leadership with direct customer engagement?

As a Customer Support Associate Manager, you'll often find yourself balancing leadership responsibilities—such as coaching, performance reviews, and process improvement—with remaining hands-on in daily customer interactions. While much of your time is dedicated to guiding and supporting your team, it's also common to handle escalated cases or particularly complex customer issues directly. This dual focus not only ensures high-quality service but also helps you stay connected to the challenges your team faces, enabling more effective mentoring and process optimization.

What is the difference between Customer Support Associate Manager vs Customer Support Specialist?

AspectCustomer Support Associate ManagerCustomer Support Specialist
CredentialsTypically requires experience in customer service and leadership skillsUsually requires customer service experience and communication skills
Work EnvironmentSupervises support teams, manages escalations, and oversees operationsHandles customer inquiries, provides support, and resolves issues directly
Industry UsageCommonly found in companies with large support teamsFound across various industries as frontline support roles

The Customer Support Associate Manager oversees support teams and manages customer service operations, while the Customer Support Specialist focuses on directly assisting customers with their inquiries. Both roles require strong communication skills, but the manager position involves leadership and team management responsibilities.

What cities in Florida are hiring for Customer Support Associate Manager jobs?

Cities in Florida with the most Customer Support Associate Manager job openings:

Infographic showing various Customer Support Associate Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Coordinator

Deerfield Beach, FL • On-site

Titan America
Machinery Manufacturing • 1 - 5K employees
Learn more about Titan Americaexternal

$18.25 - $23/hr

Full-time

Re-posted 4 days ago

Titan America rating

6.6

Company rating: 6.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Overview

Customer Support Coordinator

TITAN AMERICA, a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States, seeks a CUSTOMER SUPPORT COORDINATOR for the HUB at teamTITAN in Deerfield Beach, Florida. Titan America is a part of the TITAN Group, which has expanded its production and distribution operations into 13 countries, employing more than 5,500 employees.

This salaried non-exempt position report to the Director, of Customer Financial Operations. The CUSTOMER SUPPORT COORDINATOR will be the HUB's administrative support function in all things driven by customers; billing, sales, and bids to name a few.

Responsibilities

 

  • Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
  • Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions
  • Use problem solving techniques to resolve issues, know when to engage others
  • Use of SAP, JWS, and Systech software
  • Set up and maintain customer master price list for external and internal sales in multiple systems
  • Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations
  • Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
  • Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
  • Copy, file, search archives and retrieve tickets for assigned accounts
Qualifications
  • 2-3 years administrative experience and Associates Degree/Bachelor's Degree preferred
  • Strong Customer Service or accounting related experience preferably in a Sales environment
  • Analytical and communication skills to deliver best results
  • Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)
  • A good listener, ability to solve problems with minimal supervision
  • High energy and proactive when a customer needs assistance, often delivering more than what was required
  • Strong team concept skills required
  • Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
  • Ability to prioritize work projects
  • Flexible, interested in trying new techniques; coachable

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

Employment Type: FULL_TIME

What Titan America employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply