ZipRecruiter

Log In

1

Customer Support Associate Manager Jobs in Florida

Socket.dev

Manager, Customer Support

Tampa, FL · On-site

Other duties as needed based on department and/or organizational needs How You Will Do Your Work As a Manager of Customer Support, how results are achieved is paramount for your success and ...

Frette

Support Associate

Bal Harbour, FL · On-site

$16.75 - $21.75/hr

The Support Associate is an integral part of the store team, acting as a key partner to management ... Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure ...

Frette

Support Associate

Bal Harbour, FL

$16.75 - $21.75/hr

The Support Associate is an integral part of the store team, acting as a key partner to management ... Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure ...

Frette

Support Associate

Bal Harbour, FL · On-site

$16.75 - $21.75/hr

The Support Associate is an integral part of the store team, acting as a key partner to management ... Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure ...

Tews Company

Customer Support

Tallahassee, FL · On-site

$18 - $24/hr

Or a Bachelor or Associate degree in Computer Science, Information Technology or a closely related ... manage and track projects 6. Ability to communicate effectively both verbally and in writing 7. ...

Justworks

Manager, Customer Support

Tampa, FL · Hybrid

$92K - $114K/yr

Other duties as needed based on department and/or organizational needs How You Will Do Your Work As a Manager of Customer Support, how results are achieved is paramount for your success and ...

Fidelity Investments

Client Support Associate

Jacksonville, FL · On-site

$16.25 - $22.25/hr

If you answered " yes " and are a customer service-minded champion, we are hiring Financial ... Join a training cohort of associates during the first 14 weeks, spending time training to become a ...

Golden Corral

Associate Manager

Tallahassee, FL · On-site

$45K - $80K/hr

This includes managing staff, ensuring customer satisfaction, and maintaining financial records. The Associate Manager will also be responsible for implementing and enforcing company policies and ...

Golden Corral

Associate Manager

Tallahassee, FL

$45K - $80K/hr

This includes managing staff, ensuring customer satisfaction, and maintaining financial records. The Associate Manager will also be responsible for implementing and enforcing company policies and ...

SECO Energy

Member Support Associate

Eustis, FL · On-site

$15.50 - $21.25/hr

Two (2) years' recent job-related experience in a customer service or call center capacity ... Must manage multiple priorities with accuracy, maintain professionalism under pressure, handle ...

Golden Corral

Associate Manager

Tallahassee, FL

$45K - $80K/hr

This includes managing staff, ensuring customer satisfaction, and maintaining financial records. The Associate Manager will also be responsible for implementing and enforcing company policies and ...

Ga-Telesis

$16.75 - $22.50/hr

Oversee and manage customer Return Material Authorization (RMA) processes, including detailed ... Associate's degree in business administration, marketing, aviation, finance, or a related field ...

GA Telesis

Customer Support Specialist

Fort Lauderdale, FL · On-site

$17.25 - $23.25/hr

Oversee and manage customer Return Material Authorization (RMA) processes, including detailed ... Associate's degree in business administration, marketing, aviation, finance, or a related field ...

previous pagenext page

Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Manager JobsCustomer Support Associate Manager Jobs in Florida

Customer Support Associate Manager information

What does a Customer Support Associate Manager do?

A Customer Support Associate Manager oversees a team of customer support representatives, ensuring that customers receive timely and effective assistance. They handle escalated issues, monitor team performance, and implement policies to improve service quality. Additionally, they may be responsible for training staff, analyzing support metrics, and collaborating with other departments to enhance the overall customer experience. Their goal is to ensure customer satisfaction while maintaining efficient support operations.

What are the key skills and qualifications needed to thrive as a Customer Support Associate Manager?

To thrive as a Customer Support Associate Manager, you need experience in customer service management, strong problem-solving abilities, and a background in business or related fields. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and relevant certifications like ITIL can be highly beneficial. Excellent communication, leadership, and conflict resolution skills set top performers apart in this role. These competencies are crucial for ensuring high team performance, customer satisfaction, and efficient support operations.

How does a Customer Support Associate Manager typically balance team leadership with direct customer engagement?

As a Customer Support Associate Manager, you'll often find yourself balancing leadership responsibilities—such as coaching, performance reviews, and process improvement—with remaining hands-on in daily customer interactions. While much of your time is dedicated to guiding and supporting your team, it's also common to handle escalated cases or particularly complex customer issues directly. This dual focus not only ensures high-quality service but also helps you stay connected to the challenges your team faces, enabling more effective mentoring and process optimization.

What is the difference between Customer Support Associate Manager vs Customer Support Specialist?

AspectCustomer Support Associate ManagerCustomer Support Specialist
CredentialsTypically requires experience in customer service and leadership skillsUsually requires customer service experience and communication skills
Work EnvironmentSupervises support teams, manages escalations, and oversees operationsHandles customer inquiries, provides support, and resolves issues directly
Industry UsageCommonly found in companies with large support teamsFound across various industries as frontline support roles

The Customer Support Associate Manager oversees support teams and manages customer service operations, while the Customer Support Specialist focuses on directly assisting customers with their inquiries. Both roles require strong communication skills, but the manager position involves leadership and team management responsibilities.

What cities in Florida are hiring for Customer Support Associate Manager jobs?

Cities in Florida with the most Customer Support Associate Manager job openings:

Infographic showing various Customer Support Associate Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Manager

Tampa, FL • On-site

Limitless East Marketing
See more jobs at Limitless East Marketingexternal

$55K - $61K/yr

Full-time

Re-posted yesterday

Job description

Company Description

Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact.

Job Description

Job Description
The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results.

Responsibilities

  • Lead and manage the customer support team to ensure effective and efficient service delivery.

  • Implement and optimize customer service strategies, workflows, and best practices.

  • Monitor KPIs and service metrics to ensure performance standards are met or exceeded.

  • Handle escalated customer inquiries with professionalism and sound decision-making.

  • Collaborate with internal departments to streamline communication and enhance the customer journey.

  • Train, mentor, and develop team members to strengthen skills and overall performance.

  • Prepare regular reports on customer feedback, service trends, and team progress.

Qualifications

Job Description
The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results.

Responsibilities

  • Lead and manage the customer support team to ensure effective and efficient service delivery.

  • Implement and optimize customer service strategies, workflows, and best practices.

  • Monitor KPIs and service metrics to ensure performance standards are met or exceeded.

  • Handle escalated customer inquiries with professionalism and sound decision-making.

  • Collaborate with internal departments to streamline communication and enhance the customer journey.

  • Train, mentor, and develop team members to strengthen skills and overall performance.

  • Prepare regular reports on customer feedback, service trends, and team progress.

Qualifications

  • Strong leadership and communication skills with the ability to guide and motivate teams.

  • Excellent problem-solving abilities and a customer-centric mindset.

  • Solid organizational skills with attention to detail and process improvement.

  • Ability to work effectively in a fast-paced, collaborative environment.

  • Proficiency in support systems, ticketing processes, and performance tracking tools.

Additional Information

Benefits

  • Competitive salary range of $55,000 - $61,000

  • Opportunities for career growth and professional development

  • Supportive and dynamic work environment

  • Job Type: Full-time

  • Skill-building and advancement opportunities within a growing company

Apply