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Customer Success Jobs in Summit, NJ (NOW HIRING)

Cara

Customer Success

New York, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...

Cambio

Customer Success Lead

New York, NY · On-site

As Cambio's Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from ...

EMARKETER

Customer Success Manager

New York, NY · On-site

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our business. As a Customer Success ...

Global Relay

Director, Customer Success

New York, NY · On-site

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of ...

EMARKETER

Customer Success Manager

New York, NY

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships spanning institutional ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships spanning institutional ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships spanning institutional ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

ArcSpan

Manager, Customer Success

New York, NY · On-site

Customer Success Manager Location: New York, NY (Hybrid) Experience: 46+ Years About ArcSpan Technologies ArcSpan Technologies is an innovative audience monetization SaaS company operating at the ...

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All JobsCustomer Success JobsCustomer Success Jobs in Summit, NJ

Customer Success information

See Summit, NJ salary details

$34.5K

$88.3K

$148.8K

How much do customer success jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer success in Summit, NJ is $88,263.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $105,200.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Summit, NJ?

The most popular types of Customer Success jobs in Summit, NJ are:

What job categories do people searching Customer Success jobs in Summit, NJ look for?

The top searched job categories for Customer Success jobs in Summit, NJ are:

What cities near Summit, NJ are hiring for Customer Success jobs?

Cities near Summit, NJ with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Summit, NJ as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $88,263 per year, or $42.4 per hour.

Customer Success

New York, NY • On-site

Cara
Individual, Family and Community Social Assistance • 1 - 10 employees
Learn more about Caraexternal

Full-time

Re-posted 15 days ago

Job description

About Cara
Cara is a domain-specific AI platform purpose-built for insurance-a modular system that enables agencies, brokerages, and wholesalers to automate servicing, accelerate sales, and scale operations with a 24/7 digital workforce.
We're one of the fastest-growing AI companies in the insurance industry, attracting agencies and brokerages of all sizes with an expanding customer base. We're a team of experts in engineering and insurance from Stripe, Blend, Strategy&, and Travelers, backed by top-tier VCs, and are scaling our product and team quickly to meet market demand.
About the Role
As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the customer journey from onboarding through renewal, working closely with clients to drive measurable impact across servicing, sales, and operational workflows.
This is a high-impact role where you'll be on the front lines helping agencies and brokerages operationalize AI within their organizations. You'll collaborate directly with the founders and product team, shape the post-sale motion, and play a critical role in Cara's growth story.
What You'll Do
  • Customer Onboarding & Implementation: Lead successful rollouts of Cara, ensuring seamless integration into client workflows.
  • Adoption & Enablement: Train producers, account managers, and servicing teams to embed Cara into their daily workflows and maximize value from the platform.
  • Customer Relationship Management: Serve as the primary point of contact post-sale, building strong relationships with both executive stakeholders and frontline users to drive long-term partnership.
  • Customer Support & SLA Management: Manage inbound customer support requests, triage tickets, handle customer inquiries and feature requests, and ensure timely resolution in accordance with defined SLAs. Partner with engineering to prioritize and resolve issues efficiently.
  • Customer Health & Retention: Monitor usage, adoption metrics, and feedback to proactively manage customer health, ensure renewals, and identify expansion opportunities.
  • Product Feedback Loop: Partner closely with product and engineering to relay customer insights, influence roadmap priorities, and continuously improve the customer experience.

What You Have
  • 2+ years of experience in Customer Success, Solutions Consulting, or a similar client-facing AI, SaaS, or fintech role.
  • Proven ability to manage customer relationships and drive adoption in a high-growth environment.
  • Strong ability to translate complex technology into clear operational and business value.
  • Excellent communication and relationship-building skills across both executives and operational teams.
  • Highly organized and able to manage multiple accounts simultaneously.
  • Entrepreneurial mindset-thrives in a fast-paced, ambiguous environment with significant ownership.
  • Bonus: Experience working with insurance agencies, brokerages, or financial services organizations. Experience with AI, automation, or vertical SaaS products.

Apply