Oversee onboarding and continuous training to develop team expertise in products, services, and ... programs. Directly supervises houly employees. Carries out supervisory responsibilities in ...
Oversee onboarding and continuous training to develop team expertise in products, services, and ... programs. Directly supervises houly employees. Carries out supervisory responsibilities in ...
Oversee onboarding and continuous training to develop team expertise in products, services, and ... programs. Directly supervises houly employees. Carries out supervisory responsibilities in ...
New
Oversee onboarding and continuous training to develop team expertise in products, services, and ... programs. Directly supervises houly employees. Carries out supervisory responsibilities in ...
New
Oversee onboarding and continuous training to develop team expertise in products, services, and ... programs. * Directly supervises houly employees. Carries out supervisory responsibilities in ...
Quick apply
Oversee onboarding and continuous training to develop team expertise in products, services, and ... programs. * Directly supervises houly employees. Carries out supervisory responsibilities in ...
We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing ... Train customers on Avendra's website, suppliers, programs, and reports. * Share industry and market ...
We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing ... Train customers on Avendra's website, suppliers, programs, and reports. * Share industry and market ...
We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing ... Train customers on Avendra's website, suppliers, programs, and reports. * Share industry and market ...
We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing ... Train customers on Avendra's website, suppliers, programs, and reports. * Share industry and market ...
Qualifications Required * 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.
Qualifications Required * 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.
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We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing ... Train customers on Avendra's website, suppliers, programs, and reports. * Share industry and market ...
Customer Success Consultant
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We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing ... Train customers on Avendra's website, suppliers, programs, and reports. * Share industry and market ...
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Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...
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The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...
Customer Success Specialist
Reston, VA · On-site
$60K - $65K/yr
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Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...
Customer Success Manager
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Reston, VA · On-site
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Reston, VA · On-site
The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...
Customer Success Manager
Reston, VA · On-site
Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...
Quick apply
Customer Success Manager
Reston, VA · On-site
Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...
Customer Success Specialist
Reston, VA · Remote
The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...
Quick apply
Customer Success Specialist
Reston, VA · Remote
The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...
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Reston, VA · On-site
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Leesburg, VA · On-site
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Leesburg, VA · On-site
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Customer Success Manager
$60K - $67K/yr
We are searching for an Customer Success Manager to join our all-star Sales team working with ... Comprehensive Employee Assistance Program (EAP) - resources to support your mental health ...
Quick apply
Customer Success Manager
$60K - $67K/yr
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Herndon, VA · On-site
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Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has ... training options, and configuration to meet customers' use cases. * Act as a customer champion ...
Qualifications Required * 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.
Qualifications Required * 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.
Customer Success Specialist
Reston, VA · Remote
The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...
Quick apply
Customer Success Specialist
Reston, VA · Remote
The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...
Customer Success Training Program information
What is the difference between Customer Success Training Program vs Customer Support Specialist?
| Aspect | Customer Success Training Program | Customer Support Specialist |
|---|---|---|
| Credentials | Often includes certifications in customer success, communication, and product knowledge | Typically requires technical or product-specific knowledge, sometimes certifications in support tools |
| Work Environment | Focuses on proactive customer engagement, onboarding, and retention strategies | Primarily reactive, handling customer inquiries and troubleshooting |
| Industry Usage | Used in SaaS, tech, and service industries to train staff for customer success roles | Common in tech, retail, and service sectors for frontline support |
The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.
What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?
Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.
What are the key skills and qualifications needed to thrive in a Customer Success Training Program?
To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.
What is a Customer Success Training Program?
A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Washington? For Customer Success Training Program jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Washington look for? The top searched job categories for Customer Success Training Program jobs in Washington are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
Job description
The Customer Success Supervisor ensures our customers not only receive exceptional service but also grow with Truly Good Foods. This role focuses on maximizing customer lifetime value through proactive relationship management, issue resolution, and process improvements that enhance the customer experience. The Supervisor leads their customer success team to deliver exceptional support, foster loyalty, and identify growth opportunities with existing accounts.
Key Responsibilities
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Customer Relationship Management & Growth
Serve as the escalation point for complex customer issues, ensuring timely resolution and identifying root causes to prevent recurrence.
Build strategic relationships with assigned accounts to increase engagement, retention, and upsell/cross-sell opportunities.
Monitor customer health metrics and proactively address risks to satisfaction and retention.
Partner with sales leadership to identify expansion opportunities within existing accounts.
Team Leadership & Development
Lead, coach, and mentor customer success specialists to exceed service, retention, and growth KPIs.
Conduct quarterly performance reviews and provide ongoing feedback.
Oversee onboarding and continuous training to develop team expertise in products, services, and customer growth strategies.
Operational Excellence
Analyze team performance data, customer feedback, and process efficiency to implement continuous improvements.
Ensure accurate and timely order processing, invoicing, and credit resolution.
Collaborate cross-functionally with supply chain, finance and marketing to ensure seamless customer experiences.
Customer Experience Optimization
Develop and maintain customer playbooks and order guides.
Create processes that anticipate customer needs and deliver added value at every interaction.
Leverage CRM automation to deliver personalized follow-ups, re-engagement campaigns, and other key touchpoints.
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Customer Relationship Management & Growth
Serve as the escalation point for complex customer issues, ensuring timely resolution and identifying root causes to prevent recurrence.
Build strategic relationships with assigned accounts to increase engagement, retention, and upsell/cross-sell opportunities.
Monitor customer health metrics and proactively address risks to satisfaction and retention.
Partner with sales leadership to identify expansion opportunities within existing accounts.
Team Leadership & Development
Lead, coach, and mentor customer success specialists to exceed service, retention, and growth KPIs.
Conduct quarterly performance reviews and provide ongoing feedback.
Oversee onboarding and continuous training to develop team expertise in products, services, and customer growth strategies.
Operational Excellence
Analyze team performance data, customer feedback, and process efficiency to implement continuous improvements.
Ensure accurate and timely order processing, invoicing, and credit resolution.
Collaborate cross-functionally with supply chain, finance and marketing to ensure seamless customer experiences.
Customer Experience Optimization
Develop and maintain customer playbooks and order guides.
Create processes that anticipate customer needs and deliver added value at every interaction.
Leverage CRM automation to deliver personalized follow-ups, re-engagement campaigns, and other key touchpoints.
Scope of Responsibility
This job will have periodic access to confidential data including wages and salaries, financial
statements, customer quotes, product costs, and company plans, designs, and/or programs.
Directly supervises houly employees. Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.
This job follows standard practices and procedures and is expected to accomplish work assignments
with a limited amount of supervision.
Knowledge and Skill Requirements
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Ability to read
and understand English.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
Computer Skills: To perform this job successfully, an individual should have a knowledge of
Microsoft Office Suite and CRM systems.
Education and Experience
High school diploma or general education degree (GED); or four to five years related experience
and/or training; or equivalent combination of education and experience.
Three plus years of supervisory experience.
Physical Demands
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by
this job include close vision. While performing the duties of this job, the employee is regularly required
to sit; use hands to feel; reach with hands and arms and talk or hear. The employee is occasionally
required to stand and walk.
Work Environment
Work is performed in an office environment and disruptions occur infrequently.
The noise level in the work environment is usually moderate.
Travel Required
Once a year to attend the National Sales and Marketing Meeting. Travel by air or land
This job will have periodic access to confidential data including wages and salaries, financial
statements, customer quotes, product costs, and company plans, designs, and/or programs.
Directly supervises houly employees. Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.
This job follows standard practices and procedures and is expected to accomplish work assignments
with a limited amount of supervision.
Knowledge and Skill Requirements
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Ability to read
and understand English.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
Computer Skills: To perform this job successfully, an individual should have a knowledge of
Microsoft Office Suite and CRM systems.
Education and Experience
High school diploma or general education degree (GED); or four to five years related experience
and/or training; or equivalent combination of education and experience.
Three plus years of supervisory experience.
Physical Demands
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by
this job include close vision. While performing the duties of this job, the employee is regularly required
to sit; use hands to feel; reach with hands and arms and talk or hear. The employee is occasionally
required to stand and walk.
Work Environment
Work is performed in an office environment and disruptions occur infrequently.
The noise level in the work environment is usually moderate.
Travel Required
Once a year to attend the National Sales and Marketing Meeting. Travel by air or land
Affordable healthcare (medical/dental/vision)
Opportunity to participate in the Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
Short Term Disability Insurance paid by the company
Basic life Insurance equals to your annual salary paid by the company
Employee Assistance Program - paid by the company
Long Term Disability Insurance
The opportunity to purchase additional voluntary insurance coverage for:
Life Insurance
Accident
Whole Life
Prepaid Legal
PTO (Paid Time Off)
9 Paid Holidays per year
401-k Plan (eligible after 6 months of employment)
Opportunity to participate in the Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
Short Term Disability Insurance paid by the company
Basic life Insurance equals to your annual salary paid by the company
Employee Assistance Program - paid by the company
Long Term Disability Insurance
The opportunity to purchase additional voluntary insurance coverage for:
Life Insurance
Accident
Whole Life
Prepaid Legal
PTO (Paid Time Off)
9 Paid Holidays per year
401-k Plan (eligible after 6 months of employment)
About Truly Good Foods
Sourced by ZipRecruiter
Industry
Food services and drinking places
Company size
51 - 200 Employees
Headquarters location
Charlotte, NC, US
Year founded
1977