Create and maintain onboarding guides, training materials, FAQs, enablement content, and best ... Management, Program Management, Consulting, or related customer-facing roles * Experience ...
Create and maintain onboarding guides, training materials, FAQs, enablement content, and best ... Management, Program Management, Consulting, or related customer-facing roles * Experience ...
Qualifications Required * 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.
Qualifications Required * 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.
Customer Success Manager
Leesburg, VA · On-site
LightTable AI Customer Success Role LightTable is an AI-powered construction document review ... LightTable participates in the federal E-Verify program. As required, we will verify the identity ...
Customer Success Manager
Leesburg, VA · On-site
LightTable AI Customer Success Role LightTable is an AI-powered construction document review ... LightTable participates in the federal E-Verify program. As required, we will verify the identity ...
Customer Success Manager
Columbia, MD · On-site
$3.0K - $5.0K/wk
You'll also work closely with our local franchisees, providing hands-on training and mentorship to ... Performance-based raise program * Full benefits package: medical, dental, vision * 401(k) with ...
Customer Success Manager
Columbia, MD · On-site
$3.0K - $5.0K/wk
You'll also work closely with our local franchisees, providing hands-on training and mentorship to ... Performance-based raise program * Full benefits package: medical, dental, vision * 401(k) with ...
Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... training sessions tailored to operational use cases. * Proactively monitor customer health ...
Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... training sessions tailored to operational use cases. * Proactively monitor customer health ...
This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Lead organizational initiatives, change management efforts, and continuous improvement programs.
This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Lead organizational initiatives, change management efforts, and continuous improvement programs.
... providing program management support and helping drive renewals. What you'll do: * Build and ... Act as the primary point of contact for customer onboarding, training, offboarding and renewals
... providing program management support and helping drive renewals. What you'll do: * Build and ... Act as the primary point of contact for customer onboarding, training, offboarding and renewals
This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Lead organizational initiatives, change management efforts, and continuous improvement programs.
This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Lead organizational initiatives, change management efforts, and continuous improvement programs.
Customer Success Manager
Washington, DC · On-site
Coordinate with Support and Training on customer issues that touch enablement or adoption. Work with Marketing on case studies and references where adoption stories warrant it. What Success Looks ...
Customer Success Manager
Washington, DC · On-site
Coordinate with Support and Training on customer issues that touch enablement or adoption. Work with Marketing on case studies and references where adoption stories warrant it. What Success Looks ...
Customer Success Manager
Washington, DC · On-site
Coordinate with Support and Training on customer issues that touch enablement or adoption. Work with Marketing on case studies and references where adoption stories warrant it. WHAT SUCCESS LOOKS ...
Customer Success Manager
Washington, DC · On-site
Coordinate with Support and Training on customer issues that touch enablement or adoption. Work with Marketing on case studies and references where adoption stories warrant it. WHAT SUCCESS LOOKS ...
Customer Success Manager
Annapolis, MD · On-site
Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Employee Assistance Program * Paid Parental Leave * Representing a company with 4,000+ clients and ...
Customer Success Manager
Annapolis, MD · On-site
Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Employee Assistance Program * Paid Parental Leave * Representing a company with 4,000+ clients and ...
Customer Success Manager
Washington, DC · On-site
$70 - $95/hr
Coordinate with Support and Training on customer issues that touch enablement or adoption. Work with Marketing on case studies and references where adoption stories warrant it. WHAT SUCCESS LOOKS ...
Customer Success Manager
Washington, DC · On-site
$70 - $95/hr
Coordinate with Support and Training on customer issues that touch enablement or adoption. Work with Marketing on case studies and references where adoption stories warrant it. WHAT SUCCESS LOOKS ...
Customer Success Manager
Washington, DC · On-site
$70 - $95/hr
Coordinate with Support and Training on customer issues that touch enablement or adoption. Work with Marketing on case studies and references where adoption stories warrant it. WHAT SUCCESS LOOKS ...
Customer Success Manager
Washington, DC · On-site
$70 - $95/hr
Coordinate with Support and Training on customer issues that touch enablement or adoption. Work with Marketing on case studies and references where adoption stories warrant it. WHAT SUCCESS LOOKS ...
Able to take client business objectives and turn them into comprehensive Value Realization programs ... hiring, training, promotion or other employment of associates or the awarding of subcontracts ...
New
Able to take client business objectives and turn them into comprehensive Value Realization programs ... hiring, training, promotion or other employment of associates or the awarding of subcontracts ...
New
Training Program Manager
Reston, VA · On-site
$120K - $160K/yr
Project: We're supporting a well-established customer that works on a critical and high-visibility mission. The team is tremendously talented, and we need to add a seasoned Training Program Manager ...
New
Training Program Manager
Reston, VA · On-site
$120K - $160K/yr
Project: We're supporting a well-established customer that works on a critical and high-visibility mission. The team is tremendously talented, and we need to add a seasoned Training Program Manager ...
New
Customer Success Specialist Location: Washington, DC - Work on site 5 days a week ***Must have ... Being able to provide training and sales presentations to system integrators and customers
New
Customer Success Specialist Location: Washington, DC - Work on site 5 days a week ***Must have ... Being able to provide training and sales presentations to system integrators and customers
New
Training Program Manager
$120K - $160K/yr
We'resupporting a well-established customer that works on a critical and high-visibility mission. The team is tremendously talented, and we need to add a seasoned Training Program Manager witha ...
New
Training Program Manager
$120K - $160K/yr
We'resupporting a well-established customer that works on a critical and high-visibility mission. The team is tremendously talented, and we need to add a seasoned Training Program Manager witha ...
New
The Customer Success Manager is responsible for overall customer wellbeing by monitoring customer health, producing customer programs, providing billable services, and acting as an escalation point ...
The Customer Success Manager is responsible for overall customer wellbeing by monitoring customer health, producing customer programs, providing billable services, and acting as an escalation point ...
Intel Research Analyst Customer Success Manager The Opportunity NTS is seeking an Intel Research ... Create training materials (manuals, power points, handouts) to support training events
Intel Research Analyst Customer Success Manager The Opportunity NTS is seeking an Intel Research ... Create training materials (manuals, power points, handouts) to support training events
Customer Success Manager II
Washington, DC · On-site
$80K - $107K/yr
Customer Success Manager Begin your career as a Customer Success Manager at Meltwater, where each ... Conduct thorough onboarding and training sessions for new customers, facilitating seamless ...
Customer Success Manager II
Washington, DC · On-site
$80K - $107K/yr
Customer Success Manager Begin your career as a Customer Success Manager at Meltwater, where each ... Conduct thorough onboarding and training sessions for new customers, facilitating seamless ...
Customer Success Training Program information
What is a Customer Success Training Program?
A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are the key skills and qualifications needed to thrive in a Customer Success Training Program?
To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.
What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?
Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.
What is the difference between Customer Success Training Program vs Customer Support Specialist?
| Aspect | Customer Success Training Program | Customer Support Specialist |
|---|---|---|
| Credentials | Often includes certifications in customer success, communication, and product knowledge | Typically requires technical or product-specific knowledge, sometimes certifications in support tools |
| Work Environment | Focuses on proactive customer engagement, onboarding, and retention strategies | Primarily reactive, handling customer inquiries and troubleshooting |
| Industry Usage | Used in SaaS, tech, and service industries to train staff for customer success roles | Common in tech, retail, and service sectors for frontline support |
The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.
What are popular job titles related to Customer Success Training Program jobs in Washington?
For Customer Success Training Program jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Washington look for?
The top searched job categories for Customer Success Training Program jobs in Washington are:
- Associate Customer Success Manager
- Full Time Customer Success Manager Remote
- Work From Home Customer Success Manager Remote
- Customer Success Consultant
- K12 Customer Success Manager
- Mindtree
- Customer Success Manager Iii
- Evening Customer Success Manager Edtech
- Remote Senior Customer Success
- Customer Onboarding Success Manager
What cities in Washington are hiring for Customer Success Training Program jobs?
Cities in Washington with the most Customer Success Training Program job openings:
Other
Medical, Dental, Vision
Re-posted 6 days ago
Job description
Who We Are:
Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.
Customer Success Manager - Government "At Scale" Programs
Location
McLean, VA; Richmond, VA
Work Environment
Hybrid
Role Summary
Exiger partners with government organizations operating in complex environments where supply chain visibility, compliance, and operational resilience are increasingly critical. As our Government business continues to grow, we are expanding our Customer Success organization to support a broader portfolio of customers through scalable, repeatable engagement models.
We are hiring a Manager, Customer Success - Government "At Scale" Programs to support a high-volume portfolio of government customers across Federal Civilian, Defense, and related public sector environments. Reporting to the Director of Government Customer Success, this role is designed for a customer success professional who excels at driving adoption and outcomes across many accounts through structured programs, self-service enablement, and scalable engagement strategies.
Success in this position comes from the ability to create clarity, consistency, and customer value at scale. You will help customers succeed by developing repeatable onboarding materials, enablement content, best practices, and proactive engagement programs that empower customers to move quickly and independently while still feeling highly supported.
This role is ideal for someone who enjoys balancing customer interaction with operational execution and program development in a fast-moving SaaS environment.
What You'll Do
Required
#Li-Hybrid
Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn.
At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused-committed to building technology that makes the world safer, more transparent, and more resilient.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.
Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.
Customer Success Manager - Government "At Scale" Programs
Location
McLean, VA; Richmond, VA
Work Environment
Hybrid
Role Summary
Exiger partners with government organizations operating in complex environments where supply chain visibility, compliance, and operational resilience are increasingly critical. As our Government business continues to grow, we are expanding our Customer Success organization to support a broader portfolio of customers through scalable, repeatable engagement models.
We are hiring a Manager, Customer Success - Government "At Scale" Programs to support a high-volume portfolio of government customers across Federal Civilian, Defense, and related public sector environments. Reporting to the Director of Government Customer Success, this role is designed for a customer success professional who excels at driving adoption and outcomes across many accounts through structured programs, self-service enablement, and scalable engagement strategies.
Success in this position comes from the ability to create clarity, consistency, and customer value at scale. You will help customers succeed by developing repeatable onboarding materials, enablement content, best practices, and proactive engagement programs that empower customers to move quickly and independently while still feeling highly supported.
This role is ideal for someone who enjoys balancing customer interaction with operational execution and program development in a fast-moving SaaS environment.
What You'll Do
- Manage a large portfolio of government customer accounts with varying levels of engagement and maturity
- Segment customers based upon maturity, risk and adoption patterns
- Deliver consistent customer experiences through structured lifecycle management and scalable engagement strategies
- Prioritize outreach and engagement based on customer health, usage trends, and renewal timelines
- Partner with Customer Success Operations to improve workflows, reporting, customer segmentation, and operational scalability across the Government CS organization.
- Support customers in achieving adoption goals while continuously documenting, measuring, and communicating realized business value across Exiger's platform
- Create and maintain onboarding guides, training materials, FAQs, enablement content, and best-practice documentation
- Develop scalable customer programs including webinars, office hours, knowledge-sharing sessions, and proactive communications
- Design repeatable engagement approaches that help customers successfully navigate the platform with confidence
- Drive measurable improvements in customer adoption, engagement, retention, and time-to-value across the portfolio.
- Identify risks proactively and execute targeted engagement plans to improve customer outcomes, drive retention, and support successful renewals.
- Execute against Customer Success playbooks, processes, and operational standards
- Maintain accurate account records, activity tracking, and forecasting inputs within CRM and CS tools
- Partner closely with Product, Support, Delivery, and Analytics teams to resolve customer issues and improve the customer experience
Required
- 3-5 years of experience in Customer Success, Account Management, Program Management, Consulting, or related customer-facing roles
- Experience supporting government or public sector customers
- Experience managing multiple customer accounts simultaneously in a SaaS, GovTech, or technology-driven environment
- Strong written communication skills with the ability to create clear, customer-friendly enablement and training materials
- Demonstrated ability to work independently, prioritize effectively, and operate in a fast-paced environment
- Strong organizational and operational execution skill
- Ability to interpret customer usage data and apply it to engagement and retention strategies
- Experience government customers within the Federal Civilian, Defense, and related public sector agencies
- Familiarity with SaaS platforms, customer lifecycle management, and scaled Customer Success models
- Experience creating customer education, onboarding, or self-service enablement content
- Exposure to supply chain risk, compliance, cybersecurity, or government contracting environments
- Bachelor's degree required
- Help scale Customer Success across a rapidly growing government customer base
- Build programs and resources that improve customer outcomes at scale
- Contribute to a modern, operationally mature Customer Success organization
- Work alongside mission-driven teams supporting critical government initiatives
- High-performance culture rooted in accountability and collaboration
- Discretionary Time Off (no maximum)
- Industry-leading health, vision, and dental benefits
- Competitive compensation
- 16 weeks fully paid parental leave
- Flexible hybrid work environment
- Wellness stipends and programming
- Career development and education reimbursement
#Li-Hybrid
Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn.
At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused-committed to building technology that makes the world safer, more transparent, and more resilient.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.
About Exiger
Sourced by ZipRecruiter
Industry
Software development
Company size
501 - 1,000 Employees
Headquarters location
NY, US
Year founded
2013