Establish a trusted advisor relationship with each customer through the onboarding and training ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...
Establish a trusted advisor relationship with each customer through the onboarding and training ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...
Establish a trusted advisor relationship with each customer through the onboarding and training ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...
Quick apply
Establish a trusted advisor relationship with each customer through the onboarding and training ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...
Customer Success Consultant
Washington, DC · On-site
$60K - $73K/yr
Contribute to customer reference programs and success story development. * Stay current on Granicus ... privacy training in a timely manner, in accordance with company policies. The Team * We are a ...
Customer Success Consultant
Washington, DC · On-site
$60K - $73K/yr
Contribute to customer reference programs and success story development. * Stay current on Granicus ... privacy training in a timely manner, in accordance with company policies. The Team * We are a ...
Customer Success Manager
Arlington, VA · On-site +1
Establish a trusted advisor relationship with each customer through the onboarding and training ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...
Customer Success Manager
Arlington, VA · On-site +1
Establish a trusted advisor relationship with each customer through the onboarding and training ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...
Contribute to customer reference programs and success story development. * Stay current on Granicus ... privacy training in a timely manner, in accordance with company policies. The Team * We are a ...
Contribute to customer reference programs and success story development. * Stay current on Granicus ... privacy training in a timely manner, in accordance with company policies. The Team * We are a ...
Customer Success Manager
Hanover, MD · On-site
$70K/yr
Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building ... You will partner closely with cross-functional teams to resolve issues, provide training, reinforce ...
Customer Success Manager
Hanover, MD · On-site
$70K/yr
Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building ... You will partner closely with cross-functional teams to resolve issues, provide training, reinforce ...
Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building ... You will partner closely with cross-functional teams to resolve issues, provide training, reinforce ...
Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building ... You will partner closely with cross-functional teams to resolve issues, provide training, reinforce ...
Customer Success Manager
Bethesda, MD · Hybrid
$56K - $63K/yr
Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... Leading onboardings for new group accounts, including account setup, administrator training, and ...
Customer Success Manager
Bethesda, MD · Hybrid
$56K - $63K/yr
Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... Leading onboardings for new group accounts, including account setup, administrator training, and ...
Customer Success Manager
Hanover, MD · On-site
$70K/yr
Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building ... You will partner closely with cross-functional teams to resolve issues, provide training, reinforce ...
Customer Success Manager
Hanover, MD · On-site
$70K/yr
Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building ... You will partner closely with cross-functional teams to resolve issues, provide training, reinforce ...
Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building ... You will partner closely with cross-functional teams to resolve issues, provide training, reinforce ...
Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building ... You will partner closely with cross-functional teams to resolve issues, provide training, reinforce ...
Customer Success Manager
Hanover, MD · On-site
$70K/yr
You will partner closely with cross-functional teams to resolve issues, provide training, reinforce ... customer success, technology, and security solutions Travel Support: Local market travel to ...
Customer Success Manager
Hanover, MD · On-site
$70K/yr
You will partner closely with cross-functional teams to resolve issues, provide training, reinforce ... customer success, technology, and security solutions Travel Support: Local market travel to ...
Customer Success Manager
Herndon, VA · On-site
$250K/yr
Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this ... We believe in employee development: we promote internally and provide training and educational ...
Customer Success Manager
Herndon, VA · On-site
$250K/yr
Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this ... We believe in employee development: we promote internally and provide training and educational ...
Customer Success Manager
Washington, DC · On-site +1
Lead training and education sessions to ensure a smooth and successful journey for customers ... Success, we'd love to hear from you.
Customer Success Manager
Washington, DC · On-site +1
Lead training and education sessions to ensure a smooth and successful journey for customers ... Success, we'd love to hear from you.
Customer Success Manager
Columbia, MD · On-site
What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic ... What You'll Accomplish - Your Performance Objectives First 60 days: • Complete product training ...
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Customer Success Manager
Columbia, MD · On-site
What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic ... What You'll Accomplish - Your Performance Objectives First 60 days: • Complete product training ...
Customer Success Manager
Washington, DC · On-site
Lead training and education sessions to ensure a smooth and successful journey for customers ... Success, we'd love to hear from you.
Customer Success Manager
Washington, DC · On-site
Lead training and education sessions to ensure a smooth and successful journey for customers ... Success, we'd love to hear from you.
Customer Success Specialist
Arlington, VA · On-site
$30 - $35/hr
We are seeking a high-energy, results-driven Customer Success Specialist with a passion for ... Familiarity with Medicaid/Medicare programs is a plus. How We Operate - Non-Negotiable: * "Insanely ...
Customer Success Specialist
Arlington, VA · On-site
$30 - $35/hr
We are seeking a high-energy, results-driven Customer Success Specialist with a passion for ... Familiarity with Medicaid/Medicare programs is a plus. How We Operate - Non-Negotiable: * "Insanely ...
Customer Success Manager
Washington, DC · On-site
$97K - $135K/yr
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... Collaborate on building training programs, including self-serve onboarding and education to reduce ...
New
Quick apply
Customer Success Manager
Washington, DC · On-site
$97K - $135K/yr
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... Collaborate on building training programs, including self-serve onboarding and education to reduce ...
New
... training to enhance customer engagements while generating revenue • Conducts regular check-ins ... Employee Assistance Program * Employee Discounts Program #LI-Remote Equal Opportunity Employer ...
Quick apply
... training to enhance customer engagements while generating revenue • Conducts regular check-ins ... Employee Assistance Program * Employee Discounts Program #LI-Remote Equal Opportunity Employer ...
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... Collaborate on building training programs, including self-serve onboarding and education to reduce ...
New
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... Collaborate on building training programs, including self-serve onboarding and education to reduce ...
New
Customer Success Manager
Chantilly, VA · On-site
$90K - $120K/yr
Customer Success Manager (Cisco Lifecycle & CX Focus) Ashburn, VA (Onsite) Join our corporate team ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...
Customer Success Manager
Chantilly, VA · On-site
$90K - $120K/yr
Customer Success Manager (Cisco Lifecycle & CX Focus) Ashburn, VA (Onsite) Join our corporate team ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...
Customer Success Training Program information
What is the difference between Customer Success Training Program vs Customer Support Specialist?
| Aspect | Customer Success Training Program | Customer Support Specialist |
|---|---|---|
| Credentials | Often includes certifications in customer success, communication, and product knowledge | Typically requires technical or product-specific knowledge, sometimes certifications in support tools |
| Work Environment | Focuses on proactive customer engagement, onboarding, and retention strategies | Primarily reactive, handling customer inquiries and troubleshooting |
| Industry Usage | Used in SaaS, tech, and service industries to train staff for customer success roles | Common in tech, retail, and service sectors for frontline support |
The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.
What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?
Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.
What are the key skills and qualifications needed to thrive in a Customer Success Training Program, and why are they important?
To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.
What is a Customer Success Training Program?
A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Washington? For Customer Success Training Program jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Washington look for? The top searched job categories for Customer Success Training Program jobs in Washington are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 13 days ago
Job description
Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!
PerformYard has developed a simple and effective product that drives our customer's employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that's where you come in!
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You'll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) - all to create a successful and happy customer!
This is a 100% Remote position - now & forever
Requirements
What You'll Do:
- Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
- Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
- Respond to phone calls and emails to support adoption, usage and expansion within the customer base
- Meet or exceed aggressive responsiveness and quality goals
- Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
- Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
- Proactively influence team culture by actively participating in team and company activities and opportunities for feedback
What you'll Bring:
- Bachelor's Degree
- Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software
- Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
- Enthusiastic and proactive self-starter with ability to communicate
- Empathy for customer experience, and a desire to make customers successful
- Understanding or previous use of CRM, Customer Success or Help software tools
- Excited to operate in a fast paced start-up environment
Bonus Points:
- A desire to do and achieve brilliant things!
- Authentically curious, you love learning and improving yourself
- Integrity is fundamentally important to you
- You want to make a real difference
- You are naturally entrepreneurial and Street smart
Benefits
In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.
About PerformYard
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Arlington, VA, US
Year founded
2013