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Customer Success Training Program Jobs in Washington

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...

IOTAP Inc.

Customer Success Manager

Reston, VA

Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

Training and Development: During onboarding, we focus on equipping new hires with the skills and ... Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

$65 - $90/hr

The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...

Zoomph

Customer Success Specialist

Reston, VA

The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

$60K - $65K/yr

The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

Training and Development: During onboarding, we focus on equipping new hires with the skills and ... Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health ...

Appian

Customer Success Manager

Mclean, VA · On-site

Training and Development: During onboarding, we focus on equipping new hires with the skills and ... Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health ...

AEG

Customer Success Specialist

Reston, VA · On-site

$60K - $65K/yr

The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...

Anthropic

Customer Success Manager, GSI

Washington, DC · On-site

Customer Success Manager, GSI San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC ... Trainer programs, Center of Excellence development, and organizational enablement * Own the ...

AEG Presents

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Washington

Customer Success Training Program information

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are popular job titles related to Customer Success Training Program jobs in Washington?

For Customer Success Training Program jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Washington look for?

The top searched job categories for Customer Success Training Program jobs in Washington are:

What cities in Washington are hiring for Customer Success Training Program jobs?

Cities in Washington with the most Customer Success Training Program job openings:

Customer Success Training Program jobs near you

Customer Success Consultant

Verawholehealth

Washington, DC • On-site, Remote

$81K - $122K/yr

Full-time

Re-posted 8 days ago

Key responsibilities

  • Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships

  • Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders

  • Guide clients through program design, configuration, and optimization

Job description

Job Description Summary

Who we are
Castlight and Vera Whole Health have come together, combining the power of digital health navigation with advanced primary care to deliver a more connected, effective healthcare experience.
Castlight serves as the front door to healthcare, helping members understand, navigate, and engage with their benefits through a personalized, data-driven platform. By guiding individuals to the right care at the right time, Castlight improves outcomes while helping employers better manage healthcare costs.
Vera Whole Health complements this with high-quality, relationship-based primary care, delivering a more proactive and holistic approach to health. Through its advanced primary care model, Vera focuses on prevention, chronic condition management, and whole-person care-meeting members where they are and supporting them over time.
Together, we provide a high-tech, high-touch model that connects digital navigation with in-person care, enabling better health outcomes, improved employee experience, and more sustainable healthcare costs for the organizations we serve.

How will you make an impact & Requirements

We are seeking a Customer Success Consultant to serve as a strategic partner to our clients, helping them maximize the value of Castlight's solutions. This role is ideal for someone who brings a strong background in practice management and labor unions, and is passionate about improving healthcare outcomes and employee experience.

As a Customer Success Consultant, you will own a portfolio of clients and be responsible for driving engagement, outcomes, and long-term partnership success. You will act as a trusted advisor, aligning our solutions to client priorities and delivering measurable impact.

What You'll DoClient Strategy & Partnership
  • Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
  • Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Benefits, Finance)
  • Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly
Drive Outcomes & Value
  • Translate data into insights and actionable recommendations
  • Drive adoption of key programs (e.g., behavioral health, chronic condition management, care navigation)
  • Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)
Program Optimization & Execution
  • Guide clients through program design, configuration, and optimization
  • Provide expertise on benefits administration, practice management workflows, and union-related considerations
  • Identify and address gaps in performance, bringing forward proactive solutions
Cross-Functional Collaboration
  • Partner with internal teams (Product, Implementation, Sales) to advocate for client needs
  • Support renewals and expansion opportunities by clearly articulating value and impact
  • Contribute to best practices and scalable strategies across the Customer Success organization
What We're Looking ForRequired Experience
  • 5+ years in Customer Success, Account Management, or Consulting
  • Experience working in or with:
    • Practice management (health systems, clinics, or provider operations)
    • Labor unions or unionized populations
  • Strong understanding of:
    • Healthcare benefits and/or digital health solutions
    • Employer-sponsored healthcare models
Preferred Qualifications
  • Experience supporting large, complex clients (enterprise or multi-stakeholder environments)
  • Background working with benefits leaders, HR teams, or health plans
  • Familiarity with collective bargaining environments and union dynamics
  • Based in or near the Seattle area

Compensation Range:

$81,492.00

to

$122,238.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.

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