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Customer Success Tech Jobs (NOW HIRING)

Anthropic

Customer Success Manager, Tech

Seattle, WA · On-site

As our dedicated Customer Success Manager for Strategic Tech Customers you'll be their partner and trusted advisor helping them harness the full potential of all our Claude capabilities - API, Claude ...

Anthropic

Customer Success Manager, Tech

New York, NY · On-site

As our dedicated Customer Success Manager for Strategic Tech Customers you'll be their partner and trusted advisor helping them harness the full potential of all our Claude capabilities - API, Claude ...

Anthropic

Customer Success Manager, Tech

Manhattan, NY · On-site

As our dedicated Customer Success Manager for Strategic Tech Customers you'll be their partner and trusted advisor helping them harness the full potential of all our Claude capabilities - API, Claude ...

ID TECH

Customer Success Manager

Cypress, CA · On-site

$58K - $68K/yr

We are seeking a Customer Success Manager to drive merchant success, retention, and growth in the payment and merchant services space. Reporting to the Manager of Customer Success, you will manage a ...

Aspen Technology

Customer Success Manager

Houston, TX · On-site

This person will achieve this by creating trusted relationships, providing technology, governance and adoption insights and industry thought leadership. Customer Success Managers must align our ...

ePlus Technology, inc.

Customer Success Coordinator

You will be responsible for the overall service relationship and essential for driving technology ... Maintains accurate customer records in the Customer Success system (e.g., ChurnZero) and Ticketing ...

TOGA Technology

Be Seen First

Customer Success Specialist

Naperville, IL · On-site

$45K/yr

As a Customer Success Specialist, you will be the primary point of contact for our customers ... To Help You Succeed TOGA Technology provides comprehensive benefits and opportunities for our ...

SS&C Technologies

Customer Success Manager

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering ... Customer Success Manager Locations: Missouri, Remote About the Team: SS&C Blue Prism Document ...

Cara

Customer Success

New York, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies ... Strong ability to translate complex technology into clear operational and business value.

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Lead the integration of quantum technologies into customer success initiatives. Ensure the customer success team is equipped with the necessary knowledge to assist customers with quantum-related ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

Oversee the integration of quantum technologies into customer success initiatives. Ensure the customer success team is equipped with the necessary knowledge to assist customers with quantum-related ...

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Customer Success Tech information

See salary details

$32.5K

$83.1K

$140K

How much do customer success tech jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer success tech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Tech vs Customer Support Specialist?

AspectCustomer Success TechCustomer Support Specialist
CredentialsTechnical certifications, CRM proficiencyBasic customer service training
Work EnvironmentTech-focused, proactive engagementReactive support, troubleshooting
Employer & Industry SaaS, tech companiesVarious industries, retail, telecom

Customer Success Tech roles focus on proactive engagement, technical support, and ensuring product adoption, often requiring technical skills and certifications. Customer Support Specialists primarily handle reactive troubleshooting and resolving customer issues. While both roles aim to improve customer satisfaction, their approaches and skill requirements differ significantly.

What is customer success in tech?

Customer Success in tech is a role focused on helping clients effectively use a company's products or services, ensuring their satisfaction and retention. It involves proactive communication, onboarding, training, and addressing customer needs, often using tools like CRM software. The goal is to foster long-term relationships and maximize customer value.

What cities are hiring for Customer Success Tech jobs?

Cities with the most Customer Success Tech job openings:

What are popular job titles related to Customer Success Tech jobs?

For Customer Success Tech jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Tech job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Senior Customer Success Systems Analyst (Gainsight)

Boston, MA • On-site

Segment (Twilio)
Internet and IT • 501 - 1,000 employees
Learn more about Segment (Twilio)external

$109K - $164K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Key responsibilities

  • Manage the day‑to‑day administration, configuration, and optimization of the Gainsight platform, including troubleshooting issues and resolving support tickets.

  • Administer and evolve Gainsight Health Scores, monitor KPI effectiveness, and identify opportunities for improvement.

  • Lead Gainsight enhancement projects by translating business requirements into platform solutions, managing change, testing, and release planning.

Job description

Job Overview

Recorded Future is hiring a Senior Customer Success Systems Analyst (Gainsight) to manage the day‑to‑day administration, optimization, and execution of our Gainsight platform. The role supports Customer Success and Technical Account Management teams, aligns with the broader Customer Success technology strategy, and works closely with the Systems team.

Location: Recorded Future, Boston, MA – remote work required 2 days per week.

Responsibilities
  • Platform Administration & Optimization – Serve as Gainsight administrator, ensuring platform stability, scalability, and best practices. Configure, maintain, and optimize Gainsight objects, rules, reports, dashboards, journeys, success plans, and automations; troubleshoot issues and resolve support tickets.
  • Health Score Management – Administer and evolve Gainsight Health Scores, partner with business analysts and leadership to monitor KPI effectiveness, identify improvement opportunities, and document the framework.
  • CTA Management – Manage and optimize CTA design, playbooks, and workflows; monitor performance metrics; identify process improvements and implement enhancements to improve Customer Success execution.
  • Project Delivery & Continuous Improvement – Lead Gainsight enhancement projects from requirements through implementation. Prioritize initiatives, translate business requirements into scalable platform solutions, manage change, testing, and release planning.
  • Cross‑Functional Partnership – Collaborate with the Customer Success Systems Team Lead, Operations, Sales, RevOps, Business Systems, Analytics, and other stakeholders to ensure platform enhancements align with the technology strategy and communicate status, risks, and recommendations.
Qualifications
  • 3+ years of Gainsight administration experience in a SaaS environment.
  • Expertise across Gainsight features: Rules Engine, Scorecards & Health Scores, CTAs & Playbooks, Success Plans, Journey Orchestrator, Reporting & Dashboards, Data Management.
  • Strong project management and execution skills; ability to manage multiple initiatives simultaneously.
  • Excellent written and verbal communication; ability to partner with cross‑functional stakeholders and translate business needs into platform solutions.
  • Experience managing support queues and platform enhancement requests.
  • Preferred Qualifications – Gainsight Level 3 Certification or equivalent; Salesforce administration and CRM data model knowledge; integration experience with Customer Success and Revenue platforms such as Gong, Outreach, or similar; familiarity with SaaS customer lifecycle metrics and best practices.
Compensation & Benefits

Base salary range: $109,500–$164,000. Eligible for incentive compensation, equity, medical, dental, vision, life insurance, and 401(k).

Equal Opportunity Statement

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future does not discriminate based on compensation inquiries or disclosures. We maintain a drug‑free workplace.

If you need accommodation or special assistance to navigate our website or complete your application, please email careers@recordedfuture.com. Recorded Future welcomes applicants from diverse backgrounds and experiences.

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