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Customer Success Rep Jobs in Michigan (NOW HIRING)

iCIMS

Senior Manager, Customer Success

Lansing, MI · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Our approach helps us to build a winning team that represents a variety of backgrounds ...

Gosvt

Customer Success Manager

Brighton, MI · On-site

SUMMARY OF FUNCTIONS The Customer Success Manager will engage in daily proactive customer communication. Their responsibilities include managing tickets throughout their lifecycle - receiving ...

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Customer Success Rep information

See Michigan salary details

$10

$21

$41

How much do customer success rep jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer success rep in Michigan is $21.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $22.02 per hour, depending on experience, location, and employer.

What is a customer success rep?

A Customer Success Representative (CSR) is a professional who helps customers get the most value out of a company's products or services. Their main goal is to ensure customer satisfaction, foster long-term relationships, and help clients achieve their desired outcomes. CSRs proactively address customer needs, provide training or support, and often act as a bridge between customers and internal teams. They play a crucial role in reducing churn and increasing customer loyalty by ensuring users have a positive experience.

How does a customer success rep typically collaborate with other departments to ensure client satisfaction?

Customer Success Reps frequently work cross-functionally with teams such as Sales, Support, and Product to address client needs and resolve issues. They often relay customer feedback to the Product team to help drive improvements and coordinate with Support to quickly resolve technical problems. This collaboration ensures a seamless client experience and helps maintain strong, long-term relationships. Being proactive in communication and fostering teamwork are key components of success in this role.

What are the key skills and qualifications needed to thrive as a customer success rep, and why are they important?

To thrive as a Customer Success Rep, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor’s degree or relevant experience. Familiarity with CRM software such as Salesforce or Zendesk and proficiency in tracking customer interactions are typically required. Active listening, patience, and relationship-building are critical soft skills that help foster trust and loyalty with clients. These skills ensure customers achieve their goals with the product or service, driving satisfaction, retention, and long-term business growth.

What is the difference between Customer Success Rep vs Customer Support Specialist?

AspectCustomer Success RepCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and technical problems
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Common UsageSoftware, SaaS, subscription servicesTechnical products, hardware, software support

While both roles involve customer interaction, Customer Success Reps focus on proactive engagement to ensure long-term satisfaction, whereas Customer Support Specialists handle reactive troubleshooting. Understanding these differences helps in choosing the right career path or service focus within customer-facing roles.

Customer Success Rep jobs near you
Infographic showing various Customer Success Rep job openings in Michigan as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,901 per year, or $21.1 per hour.

Customer Success Associate

Flint, MI • On-site

McQuade Organization
See more jobs at McQuade Organizationexternal

Full-time

Re-posted 25 days ago

Job description

Responsibilities

Are you passionate about helping people succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services.

What We’re Looking For:

• Strong communication and people skills.

• A customer-first mindset and a desire to make a positive impact.

• A proactive attitude and adaptability to work in a fast-paced environment.

• Sales or customer service experience is a plus, but not required – we’ll train you!

Apply