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Customer Success Rep Jobs in Michigan (NOW HIRING)

Dawn Foods

Customer Service Representative II

Jackson, MI · On-site

$15 - $20.50/hr

The Customer Success Representative II's primary function is to help ensure operational excellence through extended knowledge, responsibility, and processes. Provide support in resolving complex ...

Dawn Foods

Customer Service Representative II

Jackson, MI · On-site

$14.50 - $19.75/hr

The Customer Success Representative II's primary function is to help ensure operational excellence through extended knowledge, responsibility, and processes. Provide support in resolving complex ...

Dawn Foods

Customer Service Representative II

Jackson, MI · Hybrid

$50K - $75K/yr

The Customer Success Representative II's primary function is to help ensure operational excellence through extended knowledge, responsibility, and processes. Provide support in resolving complex ...

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented ...

Trintech

Manager, Customer Success

Norway, MI · On-site

You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout ...

Vontier

Customer Success Specialist

Lansing, MI · On-site

$60K - $75K/yr

Job Title Customer Success Specialist. Reports To The Customer Success Specialist will report to Customer Success Manager Business Function The role will be part of the wider Global Revenue Team and ...

Swbc

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

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Customer Success Rep information

See Michigan salary details

$10

$21

$41

How much do customer success rep jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer success rep in Michigan is $21.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $22.02 per hour, depending on experience, location, and employer.

What is a customer success rep?

A Customer Success Representative (CSR) is a professional who helps customers get the most value out of a company's products or services. Their main goal is to ensure customer satisfaction, foster long-term relationships, and help clients achieve their desired outcomes. CSRs proactively address customer needs, provide training or support, and often act as a bridge between customers and internal teams. They play a crucial role in reducing churn and increasing customer loyalty by ensuring users have a positive experience.

How does a customer success rep typically collaborate with other departments to ensure client satisfaction?

Customer Success Reps frequently work cross-functionally with teams such as Sales, Support, and Product to address client needs and resolve issues. They often relay customer feedback to the Product team to help drive improvements and coordinate with Support to quickly resolve technical problems. This collaboration ensures a seamless client experience and helps maintain strong, long-term relationships. Being proactive in communication and fostering teamwork are key components of success in this role.

What are the key skills and qualifications needed to thrive as a customer success rep, and why are they important?

To thrive as a Customer Success Rep, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor’s degree or relevant experience. Familiarity with CRM software such as Salesforce or Zendesk and proficiency in tracking customer interactions are typically required. Active listening, patience, and relationship-building are critical soft skills that help foster trust and loyalty with clients. These skills ensure customers achieve their goals with the product or service, driving satisfaction, retention, and long-term business growth.

What is the difference between Customer Success Rep vs Customer Support Specialist?

AspectCustomer Success RepCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and technical problems
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Common UsageSoftware, SaaS, subscription servicesTechnical products, hardware, software support

While both roles involve customer interaction, Customer Success Reps focus on proactive engagement to ensure long-term satisfaction, whereas Customer Support Specialists handle reactive troubleshooting. Understanding these differences helps in choosing the right career path or service focus within customer-facing roles.

Customer Success Rep jobs near you
Infographic showing various Customer Success Rep job openings in Michigan as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,901 per year, or $21.1 per hour.

Customer Success Representative

Dearborn, MI • On-site

Marco Technologies LLC
IT Services • 1 - 5K employees
Learn more about Marco Technologies LLCexternal

$19.10 - $27.70/hr

Full-time

Posted 10 days ago

Marco Technologies rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

The Customer Success Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco's valued customers and employees.
ESSENTIAL FUNCTIONS:

  • Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly.
  • Provide prompt and detailed communications to internal and external clients.
  • Review accounts for upsell and cross-sell opportunities and escalate as necessary.
  • Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation.
  • Maintain contact center expectations.
  • Verify and maintain client contact and database information.
  • Function collaboratively as part of a fast-paced, client-orientated team.
  • Develop and support best practices and operational procedures to create efficiencies.
  • Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.
  • Uphold business ethics by supporting Marco's vision, mission and values.
  • Exemplify the Gold Standard Experience through every interaction.
  • Attend required company and departmental meetings.
  • Act in accordance with Marco policies and procedures as set forth in the employee handbook.
  • Perform other related duties as assigned.

QUALIFICATIONS:

  • High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience.
  • 0-3 years of experience in Customer Service or a related field preferred.

REQUIRED SKILLS:

  • Natural aptitude for outcome-based reasoning.
  • Demonstrate excellent verbal and written communication skills with internal and external customers.
  • Self-starter, ability to plan and implement sales strategy with limited supervision.
  • Ability to thrive in a competitive, goal-driven environment.
  • Excellent organizational and time management skills with the ability to maintain accurate and detailed records of sales activity.
  • Ability to prioritize responsibilities and operate with changing priorities.
  • Demonstrate ability to work effectively and professional with all types of people and situations.
  • Demonstrate strong attention to detail to ensure accuracy and quality.
  • Strong desire to help others achieve success, anticipate needs and take initiative to ensure positive sales outcomes.
  • Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs.

PAY RANGE: $19.10-$27.70 hourly

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Application Deadline: Applications are continuously accepted until the position has been filled.

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