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Customer Success Rep Jobs in Arizona (NOW HIRING)

4 Over llc

Customer Success Rep I

Phoenix, AZ · On-site

$18 - $19/hr

The Customer Success Representative (CSR) plays a key role in delivering exceptional support and solutions within a contact center environment. This role focuses on building strong customer ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

TheRIIM LLC

Customer Success Executive

Scottsdale, AZ · On-site

Company Description About US ( / Mobile: ios.markate.com / android.markate.com Markate.com is a cloud based CRM business owners app which also includes Field Service Management, Sales & Marketing ...

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$10

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How much do customer success rep jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer success rep in Arizona is $22.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.51 per hour, depending on experience, location, and employer.

What is a customer success rep?

A Customer Success Representative (CSR) is a professional who helps customers get the most value out of a company's products or services. Their main goal is to ensure customer satisfaction, foster long-term relationships, and help clients achieve their desired outcomes. CSRs proactively address customer needs, provide training or support, and often act as a bridge between customers and internal teams. They play a crucial role in reducing churn and increasing customer loyalty by ensuring users have a positive experience.

How does a customer success rep typically collaborate with other departments to ensure client satisfaction?

Customer Success Reps frequently work cross-functionally with teams such as Sales, Support, and Product to address client needs and resolve issues. They often relay customer feedback to the Product team to help drive improvements and coordinate with Support to quickly resolve technical problems. This collaboration ensures a seamless client experience and helps maintain strong, long-term relationships. Being proactive in communication and fostering teamwork are key components of success in this role.

What are the key skills and qualifications needed to thrive as a customer success rep, and why are they important?

To thrive as a Customer Success Rep, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor’s degree or relevant experience. Familiarity with CRM software such as Salesforce or Zendesk and proficiency in tracking customer interactions are typically required. Active listening, patience, and relationship-building are critical soft skills that help foster trust and loyalty with clients. These skills ensure customers achieve their goals with the product or service, driving satisfaction, retention, and long-term business growth.

What is the difference between Customer Success Rep vs Customer Support Specialist?

AspectCustomer Success RepCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and technical problems
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Common UsageSoftware, SaaS, subscription servicesTechnical products, hardware, software support

While both roles involve customer interaction, Customer Success Reps focus on proactive engagement to ensure long-term satisfaction, whereas Customer Support Specialists handle reactive troubleshooting. Understanding these differences helps in choosing the right career path or service focus within customer-facing roles.

What cities in Arizona are hiring for Customer Success Rep jobs?

Cities in Arizona with the most Customer Success Rep job openings:

Customer Success Rep jobs near you
Infographic showing various Customer Success Rep job openings in Arizona as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $46,938 per year, or $22.6 per hour.

Customer Success Representative

Scottsdale, AZ • On-site

Black Diamond Group
See more jobs at Black Diamond Groupexternal

Other

Retirement, PTO

Re-posted 5 days ago

Job description

Career Opportunities: Customer Success Representative (4798)

Customer Success Representative
Scottsdale, AZ

Are you a natural communicator withstrong presentation skills, a knack for building relationships, and a confident phone presence? If so, we wantyouon our team!

As aCustomer Success Representative,you'llownthe customer experience from onboarding through ongoing engagement.You'llbe the trusted point of contact for a portfolio of clients;educating, supporting, and advocating for them every step of the way.

WhatYou’llDo:

  • Manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle
  • Proactivelymonitoraccount health,identifyingengagement gaps or churn risks early andtaking actionbefore issues elevate
  • Lead product training sessions and business reviews that help customers continuously deepen their platform knowledge and realize ongoing value
  • Drive platform adoption by guiding customers through new features and ensuringthey'regetting the most out ofLodgeLink
  • Identifyand nurture expansion opportunities within your portfolio, collaborating withBusiness DevelopmentManagers to grow accounts organically
  • Serve as the voice of the customer internally,capturing feedback, flagging trends, and working cross-functionally with product andCustomer Experienceteams to influence improvements
  • Maintainaccurateaccount records and activity logs in Salesforce to support visibility across the team

What You Bring:

  • 3+ years of experience in a customer-facing role,ideally in customer success, account management, or a SaaS/platform environment where you owned post-sale relationships
  • A genuine customer-first mindset;you build trust quickly, advocate for your clients, and take their outcomes personally
  • Proven ability to drive product adoption, guiding customers from onboarding through to confident, long-term platform use
  • Experience managing a portfolio of accounts,prioritizing effectively, spotting churn risks early, and resolving issues before they elevate
  • Strong communicationskills with the ability to lead training sessions and business reviews, adapting your style to different audiences and seniority levels
  • CRMproficiency(Salesforce preferred) with clean, consistent record-keeping habits
  • Experience in travel management or workforcelogisticsis a plus,but a hunger to learn the industry is equally valued

Thisrole is based inScottsdale, AZ.Some travelisrequired.

About LodgeLink

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

LodgeLink Total Rewards |Caring for our team is a priority, and we’re pleased to provide these benefits:

  • Comprehensive options for benefits, with cost-sharing between the company and the employee.
  • 401K Matching program.
  • Building a diverse and inclusive team, supporting career growth and development.
  • Share Appreciation Rights program for salaried employees.
  • Paid vacation days and sick days.
  • Hotel and travel discounts.

LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com

We are an Equal Opportunity Employer
Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. Accommodation for applicants with disabilities is available upon request during the recruitment process.
Company: LodgeLink

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