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Customer Success Project Manager Jobs in Roxbury, MA

Crayon

Customer Success Manager

Boston, MA · On-site +1

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our ... You have strong project management skills & ability to manage multiple customer relationships.

Definitive Inc

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

The Customer Success Manager (CSM) is responsible for the overall success and health of the ... Experience in project management, effectively balancing competing needs and priorities * Experience ...

Crayon

Customer Success Manager

Boston, MA

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our ... You have strong project management skills & ability to manage multiple customer relationships.

Verve Inc

Customer Success Manager

Cambridge, MA · On-site

$70K - $85K/yr

... project management, data collection, outreach planning, ongoing results analysis and outcomes ... Customer Success * Play a crucial role in building and maintaining strong and lasting relationships ...

Crayon

Customer Success Manager

Boston, MA · Remote

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our ... You have strong project management skills & ability to manage multiple customer relationships.

Verve

Customer Success Manager

Cambridge, MA · On-site

... project management, data collection, outreach planning, ongoing results analysis and outcomes ... Customer Success * Play a crucial role in building and maintaining strong and lasting relationships ...

Nasuni

Customer Success Manager

Boston, MA · Hybrid

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... Partner with customers to support key initiatives, projects, migrations, and operational milestones.

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... projects, migrations, and operational milestones. • Educate customers on new product capabilities ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... projects, migrations, and operational milestones. • Educate customers on new product capabilities ...

StarTech.com

Customer Success Manager

Boston, MA

Project Management Ability to manage multiple projects simultaneously, set priorities, allocate resources, and ensure timely delivery of customer success initiatives and business development ...

Adaptive

Customer Success Manager

Boston, MA · On-site

Customer Success Manager As a Customer Success Manager at Adaptive, you'll be the primary advocate ... Adaptive's Project Accounting Agents run construction accounting 24/7, and customers can start with ...

VibeIQ

Senior Customer Success Manager

Boston, MA · On-site

POSITION SUMMARY We're hiring a Senior Customer Success Manager to own a book of business with our ... Project manage configuration updates for customers post go-live * Deliver tailored training tips ...

VibeIQ Inc.

Senior Customer Success Manager

Boston, MA · On-site

POSITION SUMMARY We're hiring a Senior Customer Success Manager to own a book of business with our ... Project manage configuration updates for customers post go-live * Deliver tailored training tips ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

Customer Success Manager Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Roxbury, MA

Customer Success Project Manager information

See Roxbury, MA salary details

$35.3K

$90.1K

$151.9K

How much do customer success project manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success project manager in Roxbury, MA is $90,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $107,400.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What job categories do people searching Customer Success Project Manager jobs in Roxbury, MA look for?

The top searched job categories for Customer Success Project Manager jobs in Roxbury, MA are:

What cities near Roxbury, MA are hiring for Customer Success Project Manager jobs?

Cities near Roxbury, MA with the most Customer Success Project Manager job openings:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Roxbury, MA as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $90,146 per year, or $43.3 per hour.

Customer Success Manager

Aqueduct Technologies

Canton, MA • On-site

Other

Posted 21 days ago

Job description

Aqueduct Technologies is seeking a Customer Success Manager (CSM) to serve as the trusted advisor for a portfolio of strategic Managed Services customers. The CSM is responsible for building executive relationships, ensuring customers realize measurable business value, driving service adoption, and leading operational governance throughout the customer lifecycle.
Working closely with Sales, Client Technical Advisors, Professional Services, NOC, EUS, and leadership, the CSM plays a critical role in customer retention, satisfaction, and long-term growth.
Core Responsibilities:

  • Serve as the primary customer advocate and strategic advisor for assigned accounts.
  • Lead customer onboarding, service transitions, and ongoing adoption of Managed Services.
  • Conduct Monthly Service Reviews (MSRs) and Quarterly Partnership Reviews (QPRs) that demonstrate business value through operational metrics, trends, recommendations, and strategic planning.
  • Develop and maintain customer-specific Standard Operating Procedures (SOPs), governance documentation, communication plans, and operational runbooks.
  • Monitor customer health, identify risks, and proactively drive continuous service improvement initiatives.
  • Analyze service performance and operational data to deliver executive-level reporting and actionable recommendations.
  • Collaborate across Sales, Service Delivery, Engineering, and Leadership to ensure a consistent, high-quality customer experience.
  • Identify opportunities to expand customer value through additional services and strategic technology initiatives.
Required Skills and Qualifications:
  • 3-7 years of Customer Success, Account Management, Technical Account Management, Managed Services, or client-facing consulting experience.
  • Experience managing multiple customer relationships in an MSP, IT Services, SaaS, or technology environment.
  • Strong executive communication and presentation skills with the ability to translate technical concepts into business outcomes.
  • Experience leading business reviews and demonstrating customer value through metrics and operational insights.
  • Proven ability to create and maintain SOPs, customer documentation, and governance processes.
  • Strong analytical, organizational, and project management skills.
  • Experience with Salesforce, ConnectWise, BrightGauge, Microsoft Office, or similar CRM and reporting platforms.
Preferred Qualifications:
  • ITIL v4 Foundation or Customer Success certification.
  • Experience with business intelligence tools.
  • Knowledge of cloud, cybersecurity, networking, infrastructure, and managed services.

Aqueduct Technologies is committed to developing a diverse and talented team. We celebrate and support diversity and are committed to making an inclusive environment for all employees and applicants including women, minorities, individuals with disabilities, members of the LGBTQIA community, veterans, and any other legally protected group. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant on the basis of any status protected by federal, state, or local laws.
Aqueduct Technologies is one of the largest IT solutions providers in the US, recognized for our relentless pursuit of customer satisfaction, our corporate culture, technology leadership, and our commitment to the local community. We pride ourselves on our world-class engineering, the investments we make in our employees and our systems, and on our loyal base of customers and manufacturers. Recognized as one of the fastest-growing, private companies in Massachusetts-and awarded the Best Place to Work in Boston for six, consecutive years-there is no better time to join Aqueduct than now!
Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate recruiters on Linkedin and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Careers site.
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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