Customer Success Project Manager Jobs in Nevada (NOW HIRING)

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe.  We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. 

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Project Manager to join our security business unit.

Primary Responsibilities:

Technical Execution & Project Management

• Responsibilities focused on planning, coordinating, and executing projects according to technical standards and operational goals.
• Responsible for all work to be performed according to Pavion standards and quality installation techniques as per the Pavion “General Installation and Craftsmanship Standards and Practices” policy.
• Plans and schedules engineering, installation, and subcontracting activities on projects or service-installed jobs.
• Maintains current job plans, specifications, and schedules.
• Prepares, implements, and manages project installation plan and procedures.
• Maintain accurate project information within Pavion systematic platforms.
• Determines necessary changes in design, contract price, installation plan, or other activity and implements same.
• Generate change orders as needed in a timely manner.
• Identifies, monitors, and mitigates project risks and issues to maintain scope, schedule, and budget integrity.
• Applies strong problem-solving skills to resolve day-to-day challenges, ensuring projects remain on track and aligned with goals.
• Maintains construction schedule and coordinates task scheduling with other trades.
• Manage the day-to-day project activities and resources and chairs the project management team meetings.
• Maintains all records of job status, changes, material flow, and other.
• Supervises the preparation and processing of reports for internal and external use.
• Work with engineering department on design and drafting phases of jobs.
• Responsible for maintaining backlog with accurate estimates, estimated closed dates and comments.

Client Relations & Team Communication

• Emphasizes client satisfaction, internal coordination, and communication with stakeholders.
• Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other.
• Communicate effectively and in a timely manner to resolve Pavion, client, or other inquiries and/or requests.
• Engages stakeholders through regular updates, proactive communication, and expectation management to ensure project alignment and transparency.
• Keeps self, customer, superiors, and subordinates informed of project progress.
• Provides for Welcome Calls, Site Readiness, and job scheduling, either directly or through coordination with a Project Coordinator.
• Represent Pavion in a business-like professional manner in both conduct and appearance to maximize client satisfaction.
• Work proactively and in a positive manner with all co-workers.
• Support diverse and inclusive work environment.
• Monitor and update departmental documentation as needed, including vendor invoices, vendor credits, timecards, expense reports, personnel action memos, PTO and UTO schedules, customer invoicing requests, and schedules of values.
• Ability to travel.

Compliance, Safety & Quality Assurance

• Responsibilities centered around compliance with safety policies, maintaining quality standards, and protecting assets.
• Work in compliance with Pavion’s policies and procedures including safety; with safety of self and others in mind at all times.
• Participates and may deliver safety training to direct reports.
• Responsible for training and adhering to all Pavion Safety Policies.
• Establish and maintain procedures and standards for quality installations and service.
• Selects, contracts, and monitors the performance and quality of contract labor.
• Monitor the performance and quality of the field labor.
• Maintain professional licensing as required by State and Local jurisdiction if applicable.
• Maintain knowledge of current industry standards and emerging technologies.
• Maintain and protect assigned Pavion assets.
• Actively identifies and manages risks to ensure compliance, safety, and project success.
• Report on and monitor installations for on-time and on-budget performance.

Leadership, Training & Reporting

• Covers mentorship, performance monitoring, internal reporting, and team development.
• Leads and coordinates the work of a single project team, clearly assigns tasks, setting priorities, and maintaining team motivation and engagement.
• Mentor subordinates to foster professional growth of the project team.
• Recommend appropriate staffing levels for project teams and adjust in accordance with Pavion policies and procedures.
• Provide training to direct reports and/or other project team and key stakeholders —virtual or remote—in order to maintain current skills around technology.
• Follows established project management methodologies and contributes to process improvement initiatives to enhance project delivery efficiency.
• Review processes and modify to improve efficiencies when possible.
• Provide reports to senior management to include but not limited to: revenue forecasting and staff performance.

• High school diploma 
• 3+ years’ experience as a Project Manager with 5+ years’ industry experience 
• Excellent time management and organizational skills  
• Holds or is actively pursuing a Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification 
• Proficient in Excel, Word, Outlook, Power Point, Microsoft Project, among others  
• Excellent oral, written communication and customer service skills are essential 
• Available to work outside of, or in addition to, normal businesses hours when needed 
• Demonstrated ability to work collaboratively in a team environment, maintain a positive attitude, and contribute to the overall success of Pavion (or the organization) 
• Professional demeanor, strong interpersonal skills, and appropriate appearance in line with company standards 
• Commitment to maintaining confidentiality of company and customer information 
• Adherence to company policies, procedures, and direction provided by management 
• Ability to accurately complete required project documentation, labeling, and administrative tasks 
• Proficiency in submitting timekeeping and project-related reporting information in a timely and accurate manner 

• Bachelor’s degree in construction management, personnel management, and project management or related field preferred  

 Salary:

The salary range for this position is $80,000–$120,000 annually. The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at Careers@pavion.com . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.