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Customer Success Partner Jobs in Madison, NJ (NOW HIRING)

SpotOn

Client Success Partner

New York, NY · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Client Success Partner

New York, NY · Remote

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

Fenergo

Client Success Partner, AMER

New York, NY

From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we ... What this role entails The Client Success Partner (CSP) is one of the most strategically important ...

Fenergo

Client Success Partner, AMER

New York, NY · On-site

From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we ... What this role entails The Client Success Partner (CSP) is one of the most strategically important ...

Fenergo

Client Success Partner, AMER

New York, NY · On-site

From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we ... What this role entails The Client Success Partner (CSP) is one of the most strategically important ...

Cara

Customer Success

New York, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies ... Partner with engineering to prioritize and resolve issues efficiently. * Customer Health ...

Flowcode

Customer Success Manager

New York, NY · On-site

Customer Success Manager | Media + Agency Flowcode This role is based in Soho, New York City and ... Have 4-8 years in client success, partnerships, or strategy at a media company, network, or agency

Flowcode

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager | Media + Agency Flowcode This role is based in Soho, New York City and ... Have 4-8 years in client success, partnerships, or strategy at a media company, network, or agency

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

Partner directly with customers on their success roadmap, helping investment teams, asset managers, and operators connect their day to day use of Dealpath to the outcomes they are measured on.

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE ... This transformation reflects our commitment to strengthening community partnerships, improving ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Partner directly with customers on their success roadmap, helping investment teams, asset managers, and operators connect their day to day use of Dealpath to the outcomes they are measured on.

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

Partner directly with customers on their success roadmap, helping investment teams, asset managers, and operators connect their day to day use of Dealpath to the outcomes they are measured on.

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE ... This transformation reflects our commitment to strengthening community partnerships, improving ...

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All JobsCustomer Success Partner JobsCustomer Success Partner Jobs in Madison, NJ

Customer Success Partner information

See Madison, NJ salary details

$33.5K

$85.6K

$144.3K

How much do customer success partner jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success partner in Madison, NJ is $85,621.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $102,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Partner?

A Customer Success Partner is a professional who works closely with clients to ensure they achieve their desired outcomes while using a company's products or services. Their main goal is to build strong relationships, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. They often act as a bridge between the customer and internal teams, helping to align solutions with the client's business goals and ensuring a positive overall experience.

What are the key skills and qualifications needed to thrive as a Customer Success Partner?

To thrive as a Customer Success Partner, you need strong relationship management skills, a solid understanding of customer lifecycle management, and often a background in business or account management. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as experience with support ticketing systems and data analysis tools, is typically required. Excellent communication, problem-solving abilities, and a proactive, customer-centric mindset are standout soft skills in this role. These skills ensure customers achieve their goals, driving retention and satisfaction while fostering long-term business growth.

How does a Customer Success Partner typically collaborate with other departments to ensure customer satisfaction?

Customer Success Partners work closely with teams such as Sales, Product, and Support to address client needs and resolve potential issues. They often relay customer feedback to the Product team for improvement, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical challenges. This cross-functional collaboration helps create a seamless customer experience and drives higher retention rates. Being proactive and communicative with internal stakeholders is key to success in this role.

What is the difference between Customer Success Partner vs Customer Support Specialist?

AspectCustomer Success PartnerCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in account management or client relationsOften requires a high school diploma or associate degree; technical knowledge may be beneficial
Work EnvironmentProactively manages client accounts, builds relationships, and ensures customer retentionResponds to customer inquiries, resolves technical issues, and provides product support
Employer & Industry UsageUsed in SaaS, technology, and service industries focusing on customer retention and successCommon across tech, retail, and service sectors providing technical or product support

The main difference is that a Customer Success Partner focuses on proactive relationship management and ensuring long-term customer success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles are essential for customer satisfaction but serve different functions within the customer lifecycle.

What cities near Madison, NJ are hiring for Customer Success Partner jobs?

Cities near Madison, NJ with the most Customer Success Partner job openings:

Customer Success Partner jobs near you
Infographic showing various Customer Success Partner job openings in Madison, NJ as of June 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $85,621 per year, or $41.2 per hour.

Customer Success Partner

OneCloud, Inc.

New York, NY

Full-time

Medical, Dental, Retirement

Re-posted 11 hours ago

Job description

New York, United States

OneCloud is looking for a dynamic, creative, highly personable and skilled Customer Success Partner reporting to the OneCloud's Director of Customer Success. In this role, you will support OneCloud's growing Customer Success team in North America. OneCloud's Customer Success team is cross-functional as it engages with customers and partners along with OneCloud sales and product development to ensure high customer satisfaction, identify and drive use cases and provide an overall improvement in productivity and quality of the OneCloud service. The preferred location for this position is the New York City tri-state area. 

What you'll be doing:

  • Driving excellence throughout the entire customer lifecycle; from consultative pre-sales that identify initial use-cases to post-sale product delivery and customer satisfaction.
  • Evangelizing the use of OneCloud across an array of use cases. 
  • Assisting customer support.
  • Interfacing with OneCloud partners who deliver solutions on the OneCloud platform. 
  • Identifying additional opportunities for customer adoption and expansion.


More about you:

  • 2-3+ years' experience with line of business finance-related processes and business cycles.
  • Strong knowledge of cloud and on-prem technical infrastructure, line of business applications that include Enterprise Performance Management (EPM), Business Intelligence (BI), and source transaction and GL systems. A plus would be a background with multi-dimensional modeling, programming, and/or scripting. 
  • Ability to constantly exceed SLAs and improve processes.
  • Strong communication skills.
  • Strong interpersonal and active listening skills along with characteristics of high integrity and being persuasive, resilient, methodical, and creative.
  • BS/BA degree 


More about the role:

  • You'll also be someone who can take a complex issue and break it down into simple, manageable steps or milestones;
  • Possesses spirit and tenacity to drive excellence throughout the entire customer lifecycle; from helping your team with solving an initial customer use case (pre-sales), product delivery and customer satisfaction (post-sales) and identifying new customer user-cases (expansion).
  • Bringing together and cooperate with all stakeholders to lead diverse teams comprised of staff from clients, partners, and OneCloud across multiple customers and projects. 
  • Providing vision, guidance, insight expertise and advice to the OneCloud Customer Success team;
  • Spot and identify additional opportunities for customer adoption and expansion and promptly coordinate with the OneCloud sales team. 
  • Coordinate and/or resolve all customer escalations promptly, timely and effectively.
  • Build relationships with key implantation and technology partners.
  • Some travel (up to 30%). 

Compensation Structure:

  • Base Salary + variable compensation as a function of initial sales and expansions
  • Full benefits including medical, dental, and 401K plan


About OneCloud

OneCloud addresses a broad, large, and underserved market to connect and automate the systems that support the Office of the CFO. The OneCloud platform provides intuitive and robust integration for Performance Management (EPM), Business Intelligence (BI), and System of Record (SoR) technologies to easily automate, and integrate business-critical applications that coexist on-premise and in the cloud. OneCloud is used in the office of the CFO by Fortune 500 companies as well by SMB companies and works closely with other technology companies to build intelligent integration and automation for business users. To learn more about OneCloud functionality and integration options, visit www.onecloud.io/solutions or follow OneCloud on LinkedIn: https://www.linkedin.com/company/onecloud-io

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