Operations Manager
CA$60K - CA$70K/yr
Operations Manager will be responsible for training, leading and developing a team of service ... customer service Pest control management experience required Success in training, mentoring and ...
Operations Manager
CA$60K - CA$70K/yr
Operations Manager will be responsible for training, leading and developing a team of service ... customer service Pest control management experience required Success in training, mentoring and ...
Operations Manager
Calgary, AB · On-site
CA$60K - CA$70K/yr
Operations Manager will be responsible for training, leading and developing a team of service ... with emphasis in customer service * Pest control management experience required * Success in ...
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Operations Manager
Calgary, AB · On-site
CA$60K - CA$70K/yr
Operations Manager will be responsible for training, leading and developing a team of service ... with emphasis in customer service * Pest control management experience required * Success in ...
Reporting to the Business Operations Manager, this role will support both the Data Management and ... Key Success Factors: * Strong attention to detail and commitment to accuracy. * Positive, customer ...
New
Reporting to the Business Operations Manager, this role will support both the Data Management and ... Key Success Factors: * Strong attention to detail and commitment to accuracy. * Positive, customer ...
New
... for success in this fast-paced role. A day in the life as an Operations Associate... * Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy ...
... for success in this fast-paced role. A day in the life as an Operations Associate... * Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy ...
Well Operations Engineer
Calgary, AB · On-site
SECURE is committed to innovation, helping our customers lower costs, reduce greenhouse gas (GHG ... success. Working closely with operations, regulatory, finance, and business development teams, you ...
Well Operations Engineer
Calgary, AB · On-site
SECURE is committed to innovation, helping our customers lower costs, reduce greenhouse gas (GHG ... success. Working closely with operations, regulatory, finance, and business development teams, you ...
SECURE is committed to innovation, helping our customers lower costs, reduce greenhouse gas (GHG ... success. Working closely with operations, regulatory, finance, and business development teams, you ...
SECURE is committed to innovation, helping our customers lower costs, reduce greenhouse gas (GHG ... success. Working closely with operations, regulatory, finance, and business development teams, you ...
Ensure the branch provides an elevated level of customer service using "The Master Halco Way ... Proven success in daily business operations * Ability to motivate and positively influence people
Ensure the branch provides an elevated level of customer service using "The Master Halco Way ... Proven success in daily business operations * Ability to motivate and positively influence people
Ensure the branch provides an elevated level of customer service using "The Master Halco Way ... Proven success in daily business operations * Ability to motivate and positively influence people
Ensure the branch provides an elevated level of customer service using "The Master Halco Way ... Proven success in daily business operations * Ability to motivate and positively influence people
The Position The Sales Operations Specialist plays a key role within our Sales Operations team ... activities and customer engagement. Success in this role requires strong organizational ...
The Position The Sales Operations Specialist plays a key role within our Sales Operations team ... activities and customer engagement. Success in this role requires strong organizational ...
Vice President, Operations
Calgary, AB · On-site
... customers, property management companies and the insurance industry. POSITON SUMMARY: The Vice ... Strategic operational leader with demonstrated success in scaling operations, process improvement ...
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Vice President, Operations
Calgary, AB · On-site
... customers, property management companies and the insurance industry. POSITON SUMMARY: The Vice ... Strategic operational leader with demonstrated success in scaling operations, process improvement ...
Build Strategic Customer Relationships: Drive business development activities, strengthen client ... Demonstrated success growing a business unit, service line, or market sector with direct ...
New
Build Strategic Customer Relationships: Drive business development activities, strengthen client ... Demonstrated success growing a business unit, service line, or market sector with direct ...
New
Operations Finance Analyst
Calgary, AB · On-site
Your success will be defined by your ability to: * Coordinate and maintain the capital portfolio ... This means reduced turnover, enhanced employee engagement, increased productivity, customer ...
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Operations Finance Analyst
Calgary, AB · On-site
Your success will be defined by your ability to: * Coordinate and maintain the capital portfolio ... This means reduced turnover, enhanced employee engagement, increased productivity, customer ...
Responsible for supporting operational objectives at all existing customer sites within a ... We deliver services and technologies that inspire our customers' success and guide them toward a ...
Responsible for supporting operational objectives at all existing customer sites within a ... We deliver services and technologies that inspire our customers' success and guide them toward a ...
Reporting to the Senior Manager, Customer Support, you will serve as a key contributor to the ... drive team success. About us: Peoples Group is a trusted financial services company for the ...
New
Reporting to the Senior Manager, Customer Support, you will serve as a key contributor to the ... drive team success. About us: Peoples Group is a trusted financial services company for the ...
New
You will work alongside our sales, sales engineering, customer success managers, product ... Identify opportunities for improvement and help them get the most out of their operations. Customer ...
You will work alongside our sales, sales engineering, customer success managers, product ... Identify opportunities for improvement and help them get the most out of their operations. Customer ...
Operational Compliance * Follow SOPs and service-level agreements to ensure consistency. * Ensure ... Success Profile * Customer Advocate: Delivers exceptional service and builds positive relationships.
Operational Compliance * Follow SOPs and service-level agreements to ensure consistency. * Ensure ... Success Profile * Customer Advocate: Delivers exceptional service and builds positive relationships.
... our sales, customer success, product, and engineering teams will support you well in this role ... Strong understanding of modern development methodologies & DevOps with an appreciation of the ...
... our sales, customer success, product, and engineering teams will support you well in this role ... Strong understanding of modern development methodologies & DevOps with an appreciation of the ...
Teaching your customer how to use online/system features) Who We Are Keystone Automotive Operations ... Our success is driven by a people-focused culture rooted in our core values: Commitment | Customer ...
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Teaching your customer how to use online/system features) Who We Are Keystone Automotive Operations ... Our success is driven by a people-focused culture rooted in our core values: Commitment | Customer ...
Our success is driven by a passionate belief in the unlimited potential of our company and the ... Knowledge of Construction and Forestry parts, operations, and industry * Demonstrates a positive ...
Our success is driven by a passionate belief in the unlimited potential of our company and the ... Knowledge of Construction and Forestry parts, operations, and industry * Demonstrates a positive ...
National Customer Experience Manager
Calgary, AB · Remote
CA$80K - CA$90K/yr
Our success is fueled by our people-first culture, where teamwork, innovation, and professional ... operations or a related field. * Experience improving customer-facing processes across multiple ...
Quick apply
National Customer Experience Manager
Calgary, AB · Remote
CA$80K - CA$90K/yr
Our success is fueled by our people-first culture, where teamwork, innovation, and professional ... operations or a related field. * Experience improving customer-facing processes across multiple ...
Customer Success Operations information
What is customer success operations?
Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
How does a customer success operations professional typically collaborate with customer success managers and other teams?
Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.
What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?
To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.
What is the difference between Customer Success Operations vs Customer Support Specialist?
| Aspect | Customer Success Operations | Customer Support Specialist |
|---|---|---|
| Primary Focus | Optimizing customer success processes, data analysis, and strategy | Handling customer inquiries, troubleshooting, and issue resolution |
| Required Skills | Data analysis, process improvement, CRM tools | Communication, problem-solving, technical troubleshooting |
| Work Environment | Cross-functional teams, strategic planning | Customer service centers, support tickets |
| Common Industry Usage | Tech, SaaS, subscription services | Tech, retail, service industries |
Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.
What are the most commonly searched types of Customer Success Operations jobs in Calgary, AB?
The most popular types of Customer Success Operations jobs in Calgary, AB are:
What job categories do people searching Customer Success Operations jobs in Calgary, AB look for?
The top searched job categories for Customer Success Operations jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Customer Success Operations jobs?
Cities near Calgary, AB with the most Customer Success Operations job openings:
CA$60K - CA$70K/yr
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 21 days ago
Rentokil rating
7.0
Based on 120 frontline employees who took The Breakroom Quiz
16th of 35 rated pest control companies
Job description
Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. The company has experienced significant growth and has more than doubled in size in the last 5 years. We support our self-motivated team's professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.
Rentokil-Terminix is currently seeking an experienced Operations Manager in Calgary, AB. Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include :
Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients
Offer direction to staff in all aspects of operations, service and client care
Responsible for managing basic financial performance of the operations, including revenue growth and expense control
Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
Able to work a flexible schedule, including early mornings and weekend work when needed
Submit weekly, monthly and yearly reports, as required
Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management
Salary Range: $60,000-$70,000/annum
Requirements
Bachelor's degree (preferred but not required)
3-5 years in a management role with emphasis in customer service
Pest control management experience required
Success in training, mentoring and coaching service professionals
Must have excellent verbal and written communication skills
Previous experience in a route-oriented, service environment a plus
Ability to obtain and maintain licenses/certificates as required by federal, provincial and local regulations
Must pass pre-employment background screen
Must possess a valid driver's license and pass motor vehicle record search
Benefits
- Company car
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match upto 3.5%
- Vision care
Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.
About Rentokil
Sourced by ZipRecruiter
Rentokil is the most recognised commercial pest control brand in the world, offering a greater global reach than any other. We provide innovative services and solutions in over 80 countries across 1,800 local branches, employing over 19,000 qualified pest control specialists Our mission is to protect people and enhance lives by providing pest control services that ensure public health and protect the environment through energy efficient and sustainable solutions. We offer a complete range of services for commercial and residential properties, including common pests such as rodents, flies, stored product insects, biting insects and birds to other kinds of wildlife. Driven by customer-centric innovation, our pest control solutions incorporate both preventative and responsive strategies to enhance protection for your business sector through a consistent, continuous pest management programme.
Industry
Environmental quality programs administration
Company size
10,000+ Employees
Headquarters location
Reading, PA, US