ZipRecruiter

Log In

1

Customer Success Operations Jobs in Wisconsin (NOW HIRING)

SHI GmbH

Customer Success Manager - VMware

Madison, WI · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Can analyze financial and operational data to make informed decisions. * Emotional Intelligence:

Harris

$22 - $25/hr

Gather end-user requirements for data pipelines, reporting, and operational improvements. * Use ... Interest in customer success and account support, including customer follow-up, engagement tracking ...

Harris

$22 - $25/hr

Gather end-user requirements for data pipelines, reporting, and operational improvements. * Use ... Interest in customer success and account support, including customer follow-up, engagement tracking ...

Harris

$22 - $25/hr

Gather end-user requirements for data pipelines, reporting, and operational improvements. * Use ... Interest in customer success and account support, including customer follow-up, engagement tracking ...

Harris

$22 - $25/hr

Gather end-user requirements for data pipelines, reporting, and operational improvements. * Use ... Interest in customer success and account support, including customer follow-up, engagement tracking ...

Doist

WI · On-site

$150 - $180/hr

Lead and mentor a team of MM and Enterprise Customer Success Managers (CSMs). * Establish clear ... operations. * Prepare a 30, 60, 90-day plan outlining key milestones, strategies, and goals for ...

New

AVID

Enterprise Customer Success Manager

Montreal, WI · Remote

$139K - $167K/yr

As a CSM, you will engage with both operational and executive stakeholders, design strategic success plans, and act as a trusted advisor to help customers realize maximum value. You will also play a ...

findhelp

Senior Customer Success Manager

Madison, WI · On-site

$95 - $130/hr

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... operational users to C-suite leadership to ensure measurable value and retention. * Executive ...

New

n8n

WI · On-site

$110 - $160/hr

As a Customer Success Manager for our Guided segment, you will serve as the primary post‑sales ... Operational rigor You run a structured operating cadence, manage competing priorities effectively ...

New

previous pagenext page

Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Wisconsin

Customer Success Operations information

See Wisconsin salary details

$32.8K

$83.8K

$141.3K

How much do customer success operations jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success operations in Wisconsin is $83,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $99,900.00 per year, depending on experience, location, and employer.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the most commonly searched types of Customer Success Operations jobs in Wisconsin?

The most popular types of Customer Success Operations jobs in Wisconsin are:

What job categories do people searching Customer Success Operations jobs in Wisconsin look for?

The top searched job categories for Customer Success Operations jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Success Operations jobs?

Cities in Wisconsin with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Wisconsin as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,841 per year, or $40.3 per hour.

Customer Success Specialist

J. J. Keller & Associates

Neenah, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Requisition #: 20830
Functional Area: Administrative Support; Client Service
Employment Type: Full-Time
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours: Monday - Friday 8am - 430pm
Position Summary
J. J. is hiring a Customer Success Specialist to join our Consulting Services team! J. J. Keller was founded over 70 years ago and we serve 500,000+ companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance.
As a Customer Success Specialist, you will act as a point of contact for our clients for routine support issues, be responsible for sourcing hotels for client training events and offer administrative support to the Consulting team.
J. J. Keller offers many great benefits!
  • Annual Reviews, Merit Increases & Quarterly Bonus Program Paid Out When Company Goals are Met!
  • Medical / Dental / Vision Insurance
  • Tuition Reimbursement, eligible your FIRST DAY
  • 401(k) with Employer Match + Company-Funded Annual Profit Sharing
  • 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday

There are so many things to love about our home office in Neenah, WI:
  • Jean-friendly environment, every day of the week!
  • Café that offers breakfast, lunch and multiple a la carte items
  • Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates
  • Free access to our onsite Fitness Center + additional 24/7 access to FLEX by Fitness on Demand to enjoy workouts at home.
  • Near 1-mile long walking trail that wraps around the campus
  • Multiple collaboration stations

Job Responsibilities
  • Establishes and maintains relationships with assigned clients and manages client relationship. Serves as the primary interface between J. J. Keller and the client, to inlcude such tasks as:
    • Frequently contacting assigned accounts to build/enhance relationships and clients' understanding of the service.
    • Successfully transitioning clients to subscription services, ensuring that they understand the service and roles/responsibilities.
    • Providing assistance with billing issues, ordering training content/supplies, etc.
  • Conducts quarterly follow-ups with subscription clients and engages Driver Training Managers and Driver Trainers as warranted.
  • Independently analyzes and resolves support issues in line with knowledge level. Follows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issue.
  • Documents all calls (phone and emails) including contacts, suggestions and resolution to issues.
  • Identifies service enhancements based on customer feedback for continuous improvement of the solution and provides feedback to key stakeholders.
  • Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries.
  • Proactively identifies at-risk clients and develops strategies to improve satisfaction and retain the client.
  • Regularly collaborates with Sales and Sales Leadership to provide visibility to client issues and promote future business.

Qualifications
Experience:
  • 2+ years of customer service experience, preferably in a high-volume, service environment.

Education:
  • High School Graduate or General Education Degree (GED.

Other Skills/Qualifications:
  • Must be proficient in the use of a PC and MS Office Suite.
  • Professional communication skills in a variety of channels such as phone, email, chatrooms, etc.
  • Effective time management to balance needs of escalated clients, while engaging with entire account base.
  • Commitment to providing outstanding client service.

Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.
We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply