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Customer Success Operations Jobs in Iowa (NOW HIRING)

Jobtailor

Customer Success Manager

Ankeny, IA · On-site

$70 - $100/hr

Conduct operational check-ins, business process reviews, and drive escalated issues to resolution ... Track and report on customer success metrics, risks, and opportunities * Prepare customer status ...

iCIMS

Senior Manager, Customer Success

Des Moines, IA · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Operational Excellence & Execution * Translate strategic priorities into actionable plans and ...

Genesys

Sr. Customer Success Manager

Nevada, IA

... operational efficiency and build stronger customer relationships. Help build, support and operate ... Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value ...

Harris

Customer Success Coordinator

Nevada, IA · Remote

$25 - $26.50/hr

Provide support to customer success and operations management functions. * Assist customer success managers and operations personnel in the coordination and completion of projects. * Provide ...

Van Meter Inc.

Customer Success Coordinator

Cedar Rapids, IA · On-site

$17.75 - $23/hr

Operational Execution & Service Delivery * Own operational and transactional execution across Customer Success service offerings, ensuring accuracy, timeliness, and consistency * Manage multiple ...

Van Meter Inc

Customer Success Coordinator

Cedar Rapids, IA · On-site

$17.75 - $23/hr

This role serves as the operational hub across services, ensuring accuracy, consistency, and ... Customer Success service offerings, ensuring accuracy, timeliness, and consistency • Manage ...

Van Meter Inc.

Customer Success Coordinator

Cedar Rapids, IA · On-site

$17.75 - $23/hr

Operational Execution & Service Delivery · Own operational and transactional execution across Customer Success service offerings, ensuring accuracy, timeliness, and consistency · Manage multiple ...

Van Meter

Customer Success Coordinator

Cedar Rapids, IA · On-site

$17.75 - $23/hr

This role serves as the operational hub across services, ensuring accuracy, consistency, and ... Customer Success service offerings, ensuring accuracy, timeliness, and consistency Manage multiple ...

Van Meter

Customer Success Coordinator

Cedar Rapids, IA · On-site

$17.75 - $23/hr

Operational Execution & Service Delivery * Own operational and transactional execution across Customer Success service offerings, ensuring accuracy, timeliness, and consistency * Manage multiple ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Iowa

Customer Success Operations information

See Iowa salary details

$30.5K

$78K

$131.5K

How much do customer success operations jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success operations in Iowa is $78,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $93,000.00 per year, depending on experience, location, and employer.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the most commonly searched types of Customer Success Operations jobs in Iowa?

The most popular types of Customer Success Operations jobs in Iowa are:

What are popular job titles related to Customer Success Operations jobs in Iowa?

For Customer Success Operations jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations jobs in Iowa look for?

The top searched job categories for Customer Success Operations jobs in Iowa are:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Iowa as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $78,019 per year, or $37.5 per hour.

Success Strategy and Business Operations Senior Associate

Relativity

Des Moines, IA • On-site

$100K - $150K/yr

Other

Posted 7 days ago

Job description

Posting Type

Hybrid/Remote

Job Overview

Relativity's Success Operations team drives strategy, planning, and business operations for the company's post-sale Customer Success organization, Relativity Success. We are trusted thought and execution partners to department leadership, working closely with them to shape and deliver the strategies that drive value for our customers and internal teams. Within Success Operations, the Strategic Execution team governs how the department operates - sequencing priorities, owning the planning cycle, and advising leadership.
As part of this team, the Senior Strategy & Business Operations Associate will act as a business partner to the teams across Relativity Success, keeping Strategic Execution close to what's happening on the ground. Reporting to the Manager, Strategic Execution, you'll build the relationships and gather the intelligence that - combined with the department's operational data - become a single, decision-ready operating picture that leadership uses to prioritize work across teams, people capacity, AI and technology efforts, make trade-off calls, and report value to executives. You'll act as both a strategic thought partner and a hands-on operator who helps turn strategy into grounded decisions - a role for someone who is both a credible relationship-builder and a rigorous analyst, energized by building a capability rather than inheriting one.

Job Description and Requirements

Core duties of the role

  • Serve as a strategic thought partnerto Success leadership, supporting the planning, alignment, and execution of the department'soperating rhythm.

  • Partner with teams across Relativity Successto understandwhat'shappening on the ground andchannel thatintelligence into Strategic Execution's prioritization and reportingcapabilities.

  • Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions groundedto ensure it all leads towards the department's goals and priorities.

  • Stay close to in-flight work across the departmentthrough the relevant cross-team forums, so prioritization and reporting reflect a complete picture.

  • Recommend action, not just report it- surface cross-team dependencies, risks, and AI-maturity signals with a proposed course of action attached, not just the finding.

  • Contribute to executive reporting and annual planningwith current intelligence on adoption, cross-team dynamics, and where the organization is heading.

Qualifications

  • 3-5 years of experience in strategy, business operations, management consulting, or customer success operations, ideally within a SaaS or technology environment.

  • Abalance of relationship-building and analytical rigor: you build trusted relationships with and influence senior leaders whodon'treport to you, and you turn quantitative measurement and qualitative intelligence into a coherent, actionable picture. Candidatesweightedheavily to one side are notthe fit.

  • A track recordof owning consequential decisions in ambiguous, fast-moving situations, and of standing up new processes or capabilities where none existed before.

  • Proven ability to manage a heavy, competing workload with disciplined prioritization, and the intellectual honesty to name trade-offs directly and say what leadership needs to hear.

  • An exceptional communicator across formats - written, verbal, and executive-facing - with experience using tools such as Gainsight, Salesforce, and Tableau and practical fluency in AI-enabled operations.

  • Bonus:SaaS, legal tech, or e-discovery experience; or exposure to AI adoption or transformation programs.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$100,000 and $150,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Business Operations, Change Management, Consulting, Cross-Functional Teamwork, Operational Excellence, Process Improvements, Project Management, Risk Management, Strategic Planning, Strategy Development

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