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Customer Success Manager Tech Jobs (NOW HIRING)

Symmetrio

Customer Success Manager

Denver, CO · Remote

Symmetrio is recruiting on behalf of an innovative healthcare technology company that is ... The Customer Success Manager will serve as the primary strategic partner for a portfolio of ...

Cosan Group

Customer Success Manager

Customer Success Manager Candidates must be legally authorized to work in the United States and ... The ideal candidate has experience in healthcare services or health tech, with a proven track ...

Murj

Customer Success Manager

Project Management * IT EHR teams * Billing stakeholders * Clinical and Provider teams * Sales The Customer Success Manager will travel to the launch locations during go-live to train new users and ...

Symmetrio

Customer Success Manager

Denver, CO · On-site +1

Symmetrio is recruiting on behalf of an innovative healthcare technology company that is ... The Customer Success Manager will serve as the primary strategic partner for a portfolio of ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

Symmetrio is recruiting on behalf of an innovative healthcare technology company that is ... The Customer Success Manager will serve as the primary strategic partner for a portfolio of ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building ...

Avanti Recruitment

Customer Success Manager

Customer Success Manager Remote First | Permanent Help Businesses Succeed With Market-Leading SaaS Technology Are you passionate about delivering a great customer experience? Do you enjoy building ...

Clayton Homes

Customer Success Manager

Belton, TX · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... Oversee successful and efficient implementation of training in technology, social media, service ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site

$75K - $90K/yr

Customer Success Manager San Francisco, California, United States Job Openings Customer Success ... Work with the most talented team in giving tech * Competitive salary, equity, and benefits package

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

Our technologies and solutions help enterprise customers deliver a comprehensive business journey ... Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring our ...

Trimble, Inc.

Customer Success Manager

Alpharetta, GA · On-site

$65K - $89K/yr

Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble's industry-leading technology ecosystem? In this dynamic Customer Success Manager role, you will ...

Exely

Customer Success Manager

Customer Success Manager Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

Our technologies and solutions help enterprise customers deliver a comprehensive business journey ... Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring our ...

Udt

Sr. Customer Success Manager

Tulsa, OK · On-site

Sr. Customer Success Manager UDT is a national technology solutions provider that modernizes, connects, secures, and manages technology environments for commercial enterprises, state and local ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

We are a leading provider of guest facing technology for the Hotel industry such as booking engines ... The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ...

TestRigor

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be responsible for managing key client relationships, driving adoption and satisfaction, and ensuring successful outcomes for our global ...

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Customer Success Manager Tech information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager tech jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer success manager tech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a customer success manager in tech do?

A Customer Success Manager (CSM) in the tech industry is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the company and its clients, helping with onboarding, addressing technical issues, and providing ongoing support to maximize product value. CSMs also gather feedback, advocate for customer needs internally, and work to build long-term relationships that drive customer retention and growth.

What are the key skills and qualifications needed to thrive as a customer success manager in tech?

To thrive as a Customer Success Manager in tech, you need a deep understanding of SaaS products, client relationship management, and often a relevant degree in business or technology. Familiarity with CRM platforms like Salesforce, customer analytics tools, and onboarding systems is typically required, and certifications in customer success or project management can be advantageous. Strong communication, problem-solving abilities, and a proactive approach to addressing client needs are crucial soft skills. These capabilities ensure customers achieve their goals with the product, leading to higher satisfaction, retention, and business growth.

How does a customer success manager in tech typically collaborate with product and engineering teams?

Customer Success Managers (CSMs) in tech companies frequently act as a bridge between clients and internal teams such as product and engineering. They relay customer feedback, advocate for feature requests, and help prioritize issues impacting user experience. Regular cross-functional meetings and project management tools are commonly used to ensure alignment and timely resolution of client concerns. This collaboration helps to deliver customer-centric solutions and fosters continuous product improvement.

What is the difference between Customer Success Manager Tech vs Customer Support Specialist?

AspectCustomer Success Manager TechCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or SaaSBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, account management, strategic planningReactive support, troubleshooting, issue resolution
Employer & IndustryTech companies, SaaS providers, cloud servicesTech companies, service providers, hardware/software vendors
Search & Comparison IntentUnderstanding strategic customer relationships, retentionTechnical troubleshooting, immediate issue resolution

The main difference is that Customer Success Managers Tech focus on proactive account management and long-term customer retention, while Customer Support Specialists handle reactive technical issues and troubleshooting. Both roles require technical knowledge, but CSMs are more strategic and relationship-oriented, whereas Support Specialists are more task-focused on resolving immediate problems.

What cities are hiring for Customer Success Manager Tech jobs?

Cities with the most Customer Success Manager Tech job openings:

What are popular job titles related to Customer Success Manager Tech jobs?

For Customer Success Manager Tech jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Manager Tech job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Denver, CO • Remote

Symmetrio
See more jobs at Symmetrioexternal

Full-time

Re-posted 5 days ago

Job description

Symmetrio is recruiting on behalf of an innovative healthcare technology company that is transforming oncology care through an AI-powered clinical software platform. Our client partners with leading cancer centers and health systems to improve clinical decision-making, streamline oncology workflows, and enhance patient outcomes.

As the organization continues its rapid growth, they are seeking an experienced Customer Success Manager to build strategic relationships with healthcare clients and ensure they realize maximum value from the platform.

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer adoption, satisfaction, retention, and long-term success by developing trusted relationships with executive, clinical, operational, and IT stakeholders.

The ideal candidate combines healthcare technology experience with exceptional relationship management skills and understands the complexities of clinical workflows. This is a highly visible position that works cross-functionally with Sales, Clinical, Product Management, Engineering, and Support to ensure customers achieve measurable clinical and operational outcomes.

This company is based in Denver and requires approximately 40% travel throughout the United States. Preference towards candidates within the Denver metropolitan area.

Responsibilities
  • Serve as the primary relationship owner for assigned health system and oncology practice customers.
  • Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.
  • Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations.
  • Monitor customer health metrics, utilization, and success milestones to maximize long-term retention.
  • Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations.
  • Identify customer risks early and coordinate internal resources to ensure successful resolution.
  • Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs.
  • Gather customer feedback and translate insights into product enhancement opportunities.
  • Identify expansion opportunities within existing accounts while supporting renewals and long-term growth.
  • Develop strategic success plans with measurable objectives for each customer.
  • Represent the organization at customer meetings, conferences, and industry events.

Requirements

  • Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline).
  • 7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services.
  • Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions.
  • Strong understanding of oncology or complex healthcare workflows is highly preferred.
  • Demonstrated success managing executive-level customer relationships within hospitals, health systems, or physician organizations.
  • Excellent communication, presentation, and relationship-building skills.
  • Proven ability to manage multiple enterprise customer engagements simultaneously.
  • Experience interpreting customer utilization metrics and driving adoption strategies.
  • Ability to collaborate effectively across commercial, clinical, product, and technical organizations.
  • Willingness to travel approximately 40%

Preferred Experience

    • Oncology software, oncology operations, radiation oncology, or cancer center experience.
    • Clinical workflow optimization or healthcare consulting.
    • Enterprise SaaS customer success methodologies.
    • EHR integration and healthcare interoperability experience.