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Customer Success Manager Remote Edtech Jobs in Stockbridge, GA

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Typically 5+ years of experience in a client-facing Customer Success, Account Management, or ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Typically 5+ years of experience in a client-facing Customer Success, Account Management, or ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

PureCars

Dealer Success Manager

Atlanta, GA · On-site +1

$70K - $100K/yr

PureCars provides everything dealers need to attract and convert more customers with tech-driven ... Job Summary - Manager, Dealer Success PureCars is seeking a Manager, Dealer Success to join us as ...

TriNet

Associate Customer Success Consultant

Atlanta, GA · On-site +1

$23.08 - $36.06/hr

... management experience required Typically 2+ years Industry experience; PEO, HR or Payroll ... may be remote and require reliable internet service. The preferred location for this role is ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $34.62/hr

Typically, 2+ years Customer service or relationship management experience required * Typically, 2+ ... The position may be remote and require reliable internet service. The preferred location for this ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

Typically 2+ years Customer service or relationship management experience required * Typically 2+ ... The position may be remote and require reliable internet service. The preferred location for this ...

TriNet

Associate Customer Success Consultant

Atlanta, GA · On-site +1

$23.08 - $34.62/hr

... management experience required Typically, 2+ years Industry experience PEO, HR or Payroll ... The position may be remote and require reliable internet service. The preferred location for this ...

SiteCare

Client Success Advisor

Atlanta, GA · Remote

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

SiteCare

Client Success Advisor

Atlanta, GA · On-site +1

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

Camesi Agency

Sales Manager Remote

Atlanta, GA · Remote

$80K - $120K/yr

Establish and enforce sales processes, performance standards, and CRM best practices to ensure ... success. The Camesi Agency values professional development and promotes from within as team members ...

Gururo

Technical Program Manager

Atlanta, GA · On-site +1

$124K - $160K/yr

Collaborate with stakeholders to define project requirements, objectives, and success criteria ... Apply now to be a part of our global and remote-friendly EdTech startup.

CINQCARE

Practice Success Partner

Atlanta, GA · Remote

The Practice Success Partner uses contract performance data to set the practice's overall action ... In this position you will need an to communicate with customers, vendors, management, and other co ...

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Showing results 21-40

All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Stockbridge, GA

Customer Success Manager Remote Edtech information

See Stockbridge, GA salary details

$27.7K

$70.8K

$119.4K

How much do customer success manager remote edtech jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success manager remote edtech in Stockbridge, GA is $70,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $84,400.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Customer Success Manager Remote Edtech jobs in Stockbridge, GA look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Stockbridge, GA are:

What cities near Stockbridge, GA are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Stockbridge, GA with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Stockbridge, GA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $70,834 per year, or $34.1 per hour.

Client Success Manager

Origami Risk LLC

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Overview
Individuals in a Client Success Management (CSM) role are responsible for the end-to-end success of a portfolio of clients, ensuring strong adoption of the Origami platform and measurable business outcomes. Acting as strategic partners and trusted advocates, CSMs build relationships across client organizations - from day-to-day users to executive and economic buyers - to drive adoption, satisfaction, retention, and growth.
CSMs proactively guide client goals internally, orchestrating cross-functional teams across multiple workstreams to deliver a seamless client experience. Through data-driven insights, industry expertise, and proactive communication, CSMs align internal teams and client stakeholders to foster long-term value realization.
Responsibilities
Client Advocacy & Strategic Partnership
  • Serves as a primary point of contact for assigned client relationships, acting as a trusted advisor throughout the client lifecycle.
  • Builds and maintains strong relationships with client stakeholders across operational, managerial, and executive levels.
  • Understands client business objectives, success criteria, and organizational priorities to align Origami solutions accordingly.
  • Represents the client internally, ensuring their goals, challenges, and feedback are understood and addressed.

Adoption, Value Realization & Success Planning
  • Drives adoption of Origami solutions by aligning product capabilities with client use cases and workflows.
  • Develops and maintains client success plans that define goals, milestones, and measurable business outcomes.
  • Tracks usage, engagement, and value metrics to assess client health and progress toward goals.
  • Leads business reviews (ie. QBRs/SBRs) to communicate value realized, progress against goals, and future opportunities.

Client Lifecycle Ownership
  • Owns the client experience across onboarding, stabilization, adoption, and renewal readiness.
  • Partners with internal teams to ensure smooth transitions between lifecycle phases and continuity of client experience.
  • Supports renewal and expansion readiness by ensuring clients understand and realize the value of their investment.
  • Collaborates with Account Management on retention, growth opportunities, and long-term account strategy.

Risk Identification & Issue Management
  • Proactively monitors client health indicators, sentiment, and usage trends to identify risks early.
  • Coordinates cross-functional resources to mitigate risks and resolve issues impacting client satisfaction.
  • Manages escalations with professionalism, clear communication, and accountability.
  • Ensures client expectations are aligned and appropriately managed throughout issue resolution.

Cross-Functional Collaboration
  • Orchestrates internal teams including Support, Technical Account Management, Product, Training, Professional Services, and Account Management to deliver client outcomes.
  • Provides clear context and prioritization to internal teams when coordinating client needs.
  • Synthesizes client feedback and enhancement requests and ensures they are documented and shared appropriately.
  • Partners with Product teams to communicate client needs, trends, and thematic insights.

Communication, Documentation & Operational Excellence
  • Leads client meetings with clear agendas, outcomes, and follow-through.
  • Maintains accurate and up-to-date documentation related to client goals, risks, and engagement plans.
  • Communicates support tier usage, scope considerations, and constraints transparently when applicable.
  • Identifies opportunities to improve processes, playbooks, and client experience over time.

Industry & Product Expertise
  • Maintains strong working knowledge of Origami modules relevant to assigned clients.
  • Applies industry and domain context to client conversations, recommendations, and success strategies.
  • Translates client workflows and challenges into product-aligned solutions and best practices.
  • Continuously builds knowledge of industry trends, regulatory considerations, and emerging client needs.

Qualifications
  • Bachelor's degree in Business Administration, Risk Management, Insurance, Information Systems, Finance, or a related field, or equivalent practical experience.
  • Typically 5+ years of experience in a client-facing Customer Success, Account Management, or consulting role within a SaaS organization.
  • Working knowledge of the insurance industry is strongly preferred.
  • Demonstrated ability to build and maintain productive client relationships.
  • Experience leading client meetings, business reviews, and adoption discussions. Experience partnering with Sales or Account Management on renewals and growth conversations.
  • Ability to translate business needs into product-based solutions.
  • Strong verbal and written communication skills, with the ability to tailor messaging to different audiences.
  • Proven ability to collaborate cross-functionally within a matrixed organization.
  • Strong organizational and time management skills, with the ability to manage multiple priorities.
  • Analytical mindset with the ability to interpret data, identify patterns, and draw insights.
  • Technical aptitude with the ability to learn and explain complex software solutions.
  • Client-first mindset with a focus on delivering measurable value and outcomes.
  • Comfort operating in a fast-paced, evolving environment.
  • Ability to maintain professionalism, discretion, and confidentiality.
  • Commitment to continuous learning and professional development
  • Ability to travel up to 10%

Benefits
  • Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
  • Paid Time Off - Flexible options plus 10 paid company holidays where available**
  • All full-time positions are hybrid, with many eligible to be completely remote
  • Fully Paid by Origami Risk - Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
  • Generous family leave options-including adoption and foster care placements
  • Pre-Tax Savings Accounts - Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
  • Retirement Savings - 401(k) with company match up to 4%
  • Employee Assistance Program (EAP) - Confidential & Free support offered to colleagues facing personal or work-related complications
  • Education Assistance Program - to help colleagues pursue industry/role-specific certifications
  • Wellness Benefits - reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
  • Additional coverages available - Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage

**Flexible PTO not available in California or the UK
Who We Are
Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.
Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.
A singular focus on client success underlies Origami's approach to developing, implementing, and supporting our award-winning software solutions.
Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.
Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email transparencycheck@origamirisk.com.

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