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Customer Success Manager Remote Edtech Jobs in Hurst, TX

Centerbase

Customer Success Manager

Dallas, TX · Remote

$93K/mo

  • Retirement

  • PTO

Remote - USA Reporting To: Manager Customer Success Compensation: $76,000 - $93,000 / year Description About Centerbase At Centerbase, we empower mid-size law firms to run their practices more ...

Ryan Consulting

Customer Success Manager

Dallas, TX · On-site +1

  • Retirement

  • PTO

... Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale ... This position is open to remote. Core Responsibilities * Deliver a world-class customer experience ...

Ryan, LLC

Customer Success Manager

Dallas, TX · On-site +1

  • Retirement

  • PTO

... Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale ... This position is open to remote. Core Responsibilities * Deliver a world-class customer experience ...

Tax.com

Customer Success Manager

Dallas, TX · On-site +1

  • Retirement

  • PTO

... Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale ... This position is open to remote. Core Responsibilities * Deliver a world-class customer experience ...

VEHLO

Customer Success Manager, Senior

Dallas, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sr. Customer Success Manager About Vehlo: We started Vehlo in 2019 with a simple goal: to be the ... This role may be performed in a remote, hybrid, or office-based environment depending on business ...

Vehlo

Customer Success Manager, Senior

Dallas, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sr. Customer Success Manager About Vehlo: We started Vehlo in 2019 with a simple goal: to be the ... This role may be performed in a remote, hybrid, or office-based environment depending on business ...

Kastle Systems

Customer Success Manager

Dallas, TX · Remote

Kastle's integrated security solution, including access control, video, and remote video monitoring ... Managers, marketing, product and Customer Success teams to develop sales plans that enhance ...

Capital One

Dealer Success Manager - Remote

Plano, TX · On-site +1

Dealer Success Manager - Remote Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your ...

Capital One

Dealer Success Manager - Remote

Plano, TX · On-site +1

Dealer Success Manager - Remote Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your ...

New

leadsonline

Customer Success Manager

Plano, TX · On-site +1

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

leadsonline

Customer Success Manager

Plano, TX · On-site +1

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

Tapcheck

Senior Customer Success Manager

Plano, TX · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Job The Senior Customer Success Manager is the strategic anchor of the customer ... If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Hurst, TX

Customer Success Manager Remote Edtech information

See Hurst, TX salary details

$28.9K

$73.9K

$124.5K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success manager remote edtech in Hurst, TX is $73,897.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $88,100.00 per year, depending on experience, location, and employer.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What job categories do people searching Customer Success Manager Remote Edtech jobs in Hurst, TX look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Hurst, TX are:

What cities near Hurst, TX are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Hurst, TX with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you

Customer Success Manager

Centerbase

Dallas, TX • Remote

$93K/mo

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager

Department: Customer Success

Employment Type: Full Time

Location: Remote - USA

Reporting To: Manager Customer Success

Compensation: $76,000 - $93,000 / year


Description About Centerbase
At Centerbase, we empower mid-size law firms to run their practices more efficiently, profitably, and client-centrically. Our cloud-based legal practice management platform streamlines the entire client lifecycle from intake to billing to business intelligence, helping attorneys deliver exceptional service while achieving their growth goals.
We’re more than just a software provider—we’re a partner in transformation. With a focus on automation, flexibility, and continuous innovation, we give firms the tools to modernize operations, improve collaboration, and adapt to the evolving expectations of today’s clients and legal professionals. At Centerbase, we come to work every day committed to making legal work easier, smarter, and more impactful for the firms and communities we serve.
Everything we do is guided by four core values:
  • Customer Centric
  • Stronger Together
  • Be the Difference
  • Relentless Improvement
These values shape who we are: a dedicated, inventive, and passionate team committed to empowering law firms to achieve lasting growth and success.
About this Role
As a Customer Success Manager (CSM) at Centerbase, you will serve as the trusted advisor and primary point of contact for a portfolio of customers. The CSM is responsible for the post-sales relationship with the goal of creating Customers for Life. 
Your success will be measured by customer health, retention rates, product adoption, customer advocacy (including referrals), and revenue growth (upsells/cross-sells). This role requires exceptional communication and relationship-building skills, cross-functional collaboration, and continuous learning.
In this role, you will develop a thorough understanding of Centerbase’s technology and partner offerings to effectively communicate the value of the product and features to customers, helping them achieve meaningful business outcomes As a CSM at Centerbase, you will actively contribute to the improvement of our internal tools and processes, providing constructive feedback and mentoring colleagues to enhance departmental efficiency. Additionally, you will build cross-functional relationships to navigate the company, escalate customer concerns appropriately, and 
Key Responsibilities
  • Become a Centerbase product expert and leverage your knowledge to identify opportunities that drive product adoption,customer value and business growth
  • Build and nurture strong relationships with a portfolio of assigned customers through proactive, clear, and professional communication
  • Develop a deep understanding of your customers\' business needs and collaborate with them to set clear objectives and achieve their desired outcomes
  • Deliver Business Reviews sharing Centerbase’s added value and growth opportunities
  • Act as a customer advocate within Centerbase, collaborating effectively with internal teams to ensure customer needs are met and issues are resolved efficiently
  • Own and manage customer escalations to resolution, while proactively identifying and addressing potential issues before they escalate
  • Drive customer retention through proactive engagement and creating an excellent customer experience
  • Own renewals and identify upsell/ cross-sell opportunities 

Skills, Knowledge and Expertise
  • 1-2 years of experience as a Customer/Client Success Manager within an enterprise SaaS business
  • Proficiency with Salesforce and other similar software products
  • Ability to navigate a growing, fast-paced company and autonomously manage your book of business
  • Strong attention to detail when communicating and following up on customer inquiries
  • Proven track record of consistently attaining or exceeding renewal and expansion quota

 
Benefits
  • Flexible PTO
  • 2 Company-Wide Mental Health Days
  • Parental Leave Programs
  • 401(k) with Company Match
  • Broad Equity Participation

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