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Customer Success Manager Remote Edtech Jobs in Bloomfield, CT

Finalsite

Program Manager

Glastonbury, CT · On-site +1

Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and ... LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Coordinate and manage cross ...

Finalsite

Program Manager

Glastonbury, CT · Remote

Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and ... LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Coordinate and manage cross ...

VOLT

Remote Recruiter

Stafford Springs, CT · On-site +1

$60K - $65K/yr

Manage candidate check-ins, tours, start dates, orientations, and first day success processes ... Strong customer service and relationship building skills. * Experience handling employee relations ...

Finalsite

Corporate Counsel contractor

Glastonbury, CT · On-site +1

Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and ... This is a US-based, remote position reporting directly to the company's Chief Legal Officer ...

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Customer Success Manager Remote Edtech information

See Bloomfield, CT salary details

$32.5K

$83K

$139.9K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success manager remote edtech in Bloomfield, CT is $83,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $98,900.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Customer Success Manager Remote Edtech jobs in Bloomfield, CT look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Bloomfield, CT are:

What cities near Bloomfield, CT are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Bloomfield, CT with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you

Quality System Manager - Remote

Farmington, CT • Remote

The Jackson Laboratory
Biotechnology Research and Development • 1 - 5K employees

8.6

Company rating: 8.6 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

20th of 120 rated laboratories

People enjoy working here

Good employer

Recommended by parents

Learn more about The Jackson Laboratoryexternal

$85.99 - $130K/hr

Full-time

Posted 29 days ago

Job description

This position will direct efforts to harmonize practices across all JAX locations, both domestic and international where applicable, drive organizational change and implement quality improvements. This position will develop and execute JAX-wide strategies to enhance process efficiency, improve risk mitigation, and oversee key quality functions, including internal and external audits, deviation reviews, CAPA facilitation, document control, and change management. Position will be responsible for training and leading the Quality team in industry best practices, and will be responsible for reshaping quality culture across the global organization.

The salary range is $85.987 - $130,000. Salary will be determined based on qualifications and experience.

This role is remote with occasional travel to JAX locations. The ideal candidates will be located on the east coast.

Key Responsibilities (What you contribute):

  • Develop a long-term process development and improvement strategy, focused on assuring quality, and in collaboration with others in the global organization
  • Proactively identify, analyze and leverage quality data to identify trends and risks, manage risk-based assessments and support the implementation of risk mitigation strategies
  • Develop and implement continuous quality improvements in systems to reduce complexity, improve effectiveness, efficiencies and productivity and ensure sustainability and globalization
  • Develop and ensure a high-quality process development and improvement policy is propagated, understood, and implemented organization-wide; provide strategic leadership in a policy setting
  • Determine and implement the quality assurance/quality system subset strategy for global team
  • Co-lead the implementation of quality and regulatory compliance software systems
  • Direct quality personnel by coaching, counseling, and leading employees
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor's degree and 7 years of relevant quality experience
  • Minimum of 2 years supervisory experience.
  • Expertise in risk management tools including Design FMEA, Process FMEA (pFMEA).
  • Proficiency in Root Cause Analysis (RCA), statistical analysis and data-driven decision-making.
  • Experience with MSA/Gauge R&R, quality metrics and performance monitoring.
  • Experience with and knowledge of ISO 9,001 standards.
  • Computer System Validation requirements.
  • Strong knowledge of Quality by Design (QbD) principles and stage-gate product development.
  • Lean/Six Sigma Certification preferred. Quality certifications (CQA, CQM/OE, etc.) a plus.
  • Functional management/leadership experience in a pharmaceutical or biotechnology operation.
  • Research regulatory compliance experience preferred.
  • Grows relationships with key organizational influencers and customers by building credibility and trust.
  • Experience with change management in multi-site, complex environment.
  • Advanced interpersonal skills sufficient for developing complex, dynamic relationships with a diverse variety of individuals representing a broad cross-section of cultures, disciplines, and levels of sophistication.
  • Advanced verbal and written skills sufficient to communicate with the senior leaders in a variety of partner institutions.
  • Ability to formulate, analyze and evaluate complex plans and programs.
  • Ability to keep current on industry practices, regulatory requirements and industry changes.
  • Champion of Lean and continuous improvement .
  • Ability to travel, 10%.

#CA-DS5

About JAX:

The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California),Japan andChina. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visitwww.jax.org.

EEO Statement:

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

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