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Customer Success Manager Remote Edtech Jobs in Bloomfield, CT

Finalsite

Principal Client Success Manager

Glastonbury, CT · On-site +1

Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and ... LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Executive Strategic Partnership

Posted today

Finalsite

Recruiter

Glastonbury, CT · Remote

$55/hr

Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and ... Proven ability to independently manage multiple searches across Sales, Client/Customer Success ...

Posted today

Finalsite

Recruiter

Glastonbury, CT · On-site +1

$55/hr

Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and ... Proven ability to independently manage multiple searches across Sales, Client/Customer Success ...

New

HMG Careers

Sales Manager Remote

Hartford, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

New Britain, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Waterbury, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Springfield, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Finalsite

Senior Director Sales

Glastonbury, CT · On-site +1

Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and ... CRM, plus sales engagement and forecasting tools. * Demonstrated success recruiting, developing ...

All Financial Freedom

Client Success Consultant

Hartford, CT · On-site +1

$72K - $108K/yr

... customer service, banking, healthcare, insurance, education, hospitality, account management, or ... Remote work opportunity * Flexible scheduling options * Structured onboarding program * Licensing ...

Finalsite

Senior Director Sales

Glastonbury, CT · Remote

Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and ... CRM, plus sales engagement and forecasting tools. * Demonstrated success recruiting, developing ...

Revvity

Sr. Tax Manager (REMOTE)

Hartford, CT · On-site +1

$134K - $167K/yr

Our team of 11,000+ colleagues from around the globe are vital to our success and the reason were ... Manage global transfer pricing documentation and ensure operational compliance across multiple ...

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Customer Success Manager Remote Edtech information

See Bloomfield, CT salary details

$32.5K

$83K

$139.9K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success manager remote edtech in Bloomfield, CT is $83,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $98,900.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Customer Success Manager Remote Edtech jobs in Bloomfield, CT look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Bloomfield, CT are:

What cities near Bloomfield, CT are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Bloomfield, CT with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you

Principal Client Success Manager

Finalsite

Glastonbury, CT • On-site, Remote

Full-time

Posted 14 hours ago

Posted today

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
The Principal Client Success Manager (CSM) at Finalsite is an executive-level, post-sale partner responsible for driving strategy, value, and expansion across a dedicated portfolio of Finalsite's highest-tier, enterprise-level accounts. Built for a seasoned leader with deep EdTech expertise, this high-touch role acts as a trusted advisor to district superintendents, C-level executives, and key leadership teams.
The Principal CSM ensures long-term retention, platform adoption, referenceability, and strategic expansion by aligning Finalsite's platform capabilities with the client's institutional goals.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
  • Executive Strategic Partnership: Serve as a trusted advisor and strategic consultant to C-suite and executive leadership (Superintendents, Chief Technology Officers, Communications Directors). Conduct Executive Business Reviews (EBRs) and establish long-term success roadmaps tailored to enterprise goals.
  • Enterprise Portfolio Ownership & Retention: Drive top-tier account health, retention, and multi-year contract renewals across a high-value, highly white-glove portfolio of enterprise accounts.
  • Value Realization & Custom Adoption Strategy: Design and execute digital strategies, adoption blueprints, and change management initiatives to maximize ROI and deepen platform dependency.
  • Strategic Growth & Expansion: Identify, qualify, and lead high-impact strategic upsell, cross-sell, and enterprise service expansion opportunities, collaborating closely with Sales and Executive Leadership to expand account lifetime value.
  • Supplemental & Custom Services: Proactively position enterprise-grade consulting and high-impact training programs to accelerate strategic outcomes.
  • Proactive Executive Risk Management: Oversee complete account health using advanced metrics, health scores, and executive touchpoints. Develop and execute rapid-response mitigation and recovery plans for high stakes accounts showing risk markers.
  • Cross-Functional & Executive Alignment: Act as the premier internal advocate for enterprise clients, mobilizing Executive Sponsor, Product, Engineering, and Services leadership to resolve complex operational, technical, or commercial friction points.
  • Product & Market Influence: Translate enterprise client needs and market trends into strategic product recommendations, partnering directly with Product Managers to shape the future platform roadmap.
  • Process Leadership: Maintain spotless account intelligence and data integrity across Client Success Platforms (ChurnZero, Salesforce) and serve as a subject matter expert in refining CS team SOPs.
QUALIFICATIONS AND SKILLS
  • 8+ years of experience in client success, executive account management, or strategic consulting, specifically managing high-ARR / enterprise-level SaaS accounts in the K-12 or EdTech sector.
  • Proven track record of managing ultra-high-touch client portfolios with high net-revenue retention (NRR) performance.
  • Executive Presence: Exceptional communication, facilitation, and negotiation skills with a demonstrated ability to influence C-suite executives and district board leadership.
  • Strategic Mindset: Deep expertise in change management, value realization methodologies, and long-term customer journey mapping.
  • Highly skilled at managing cross-functional initiatives, resolving enterprise-level escalations, and navigating complex organizational structures.
  • Strong leadership and mentorship abilities, with a passion for uplifting team members and driving process optimization.
  • Bachelor's degree or equivalent experience (Master's degree or advanced certification preferred).
  • Passion for K-12 education and a commitment to Finalsite's mission.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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