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Customer Success Manager Govtech Jobs in Addison, IL

Reveal USA

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

Reveal

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

Reveal

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

Melio

Customer Success Manager

Chicago, IL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Clockwork

Customer Success Manager

Chicago, IL · On-site

$60K - $80K/yr

Customer Success Manager Millions of companies fail each year because of poor financial management. Growing companies and their advisors are severely under-equipped to manage their company's cash ...

Enboarder

Customer Success Manager

Chicago, IL · On-site

$90 - $140/hr

We are now scaling to $1M+ ARR and looking for a founding team to join us on the adventure The Role We are looking for a Founding Customer Success Manager to join our team as one of our first key ...

Built

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

Customer Success Manager Chicago Hello, We're Built In Built In is the only recruitment and employer reputation platform that helps companies measure and shape their reputation in AI search -- so ...

Reveal Brainspace

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Directorof CustomerSuccess Location:Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

SPINS

Customer Success Manager

Chicago, IL · On-site +1

$80K - $90K/yr

Customer Success Manager The Customer Success Manager will manage relationships and accounts with key Financial Services customers. This role involves ensuring customer satisfaction, promoting ...

New

FourKites, Inc.

Customer Success Manager

Chicago, IL · On-site

$100 - $125/hr

FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

$75K - $100K/yr

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre-onboarding through long-term success. Your primary responsibility is to get customers up and running ...

Meltwater

Customer Success Manager

Chicago, IL · On-site +1

$80K - $107K/yr

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven ...

SPARETECH

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Chicago, Illinois, United States Hybrid Work Environment: We believe in the value of in-person collaboration. This role requires team members to work from our Chicago office ...

Cargomatic

Customer Success Manager

Chicago, IL · On-site

$80K - $125K/yr

Customer Success Manager Chicago, Illinois Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site | Experienced This is not a remote position. Relocation ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre-onboarding through long-term success. Your primary responsibility is to get customers up and running ...

SPINS

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Chicago, IL / Remote For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract ...

New

MARKT-PILOT GmbH

Customer Success Manager

Chicago, IL · On-site

We are looking for a Customer Success Manager to manage and grow relationships with a portfolio of industrial OEM customers. In this role, you will act as a trusted advisor, partnering with key ...

Schedule Engine

Customer Success Manager

Chicago, IL

As the Customer Success Manager you will be responsible for developing customer relationships that promote retention and loyalty. Your job will be to work closely with customers to ensure they are ...

SPINS

Customer Success Manager

Chicago, IL · On-site +1

Customer Success Manager The Customer Success Manager will manage relationships and accounts with key Financial Services customers. This role involves ensuring customer satisfaction, promoting ...

HealthJoy

Customer Success Manager

Chicago, IL · On-site +1

As a Customer Success Manager , you'll lead a designated book of business aligned to HealthJoy's most strategic broker partners This is a unique opportunity for a high-energy benefits industry ...

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Showing results 21-40

All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Addison, IL

Customer Success Manager Govtech information

See Addison, IL salary details

$32.6K

$83.2K

$140.3K

How much do customer success manager govtech jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success manager govtech in Addison, IL is $83,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,200.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What job categories do people searching Customer Success Manager Govtech jobs in Addison, IL look for?

The top searched job categories for Customer Success Manager Govtech jobs in Addison, IL are:

What cities near Addison, IL are hiring for Customer Success Manager Govtech jobs?

Cities near Addison, IL with the most Customer Success Manager Govtech job openings:

Customer Success Manager Govtech jobs near you
Infographic showing various Customer Success Manager Govtech job openings in Addison, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $83,219 per year, or $40 per hour.

Customer Success Manager

Reveal USA

Chicago, IL • On-site

$87K - $103K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Description
Job Description
Position: Customer Success Manager
Reports To: Director of Customer Success
Location: Chicago
Job Overview
The Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities.
The ideal candidate has strong business acumen and empathy to place oneself in a "client's shoes," as well as demonstrated success within the eDiscovery or data forensics industries. Strong organization and time management skills are required to proactively manage and drive product adoption. Success criteria within the role will be tied to an ability to be a trusted client partner who can effectively identify and mitigate account risk and rally all levels of Reveal management to retain and ultimately increase our customers' usage of all Reveal products.
In this role, you will work closely with a highly collaborative team and have access to many colleagues who can help ensure timely and effective responses to clients. We operate on a mostly in office schedule, with team members working onsite four days per week with work from home Fridays. This role requires a regular in-office presence to support collaboration, training, and client service. Our office is conveniently located in the heart of Chicago with easy access to major public transportation lines.
Responsibilities & Duties
  • Work closely with clients to ensure successful onboarding onto the Reveal platform.
  • Ability to multi-task and proactively manage the needs of multiple accounts.
  • Communicate effectively with all levels of a customer's management team, instilling a sense of confidence in Reveal's ability to resolve application issues.
  • Understand customer health and proactively mitigate renewal risk.
  • Manage and drive customer escalations to completion.
  • Hold Quarterly Business Reviews with customers to discuss the relationship and gauge satisfaction.
  • Identify upsell opportunities to add revenue and employ strategies to drive additional product usage.
  • Track and report usage metrics and identify trends, risks, and opportunities.
  • Provide feature walkthroughs for the latest product releases.
  • Collaborate with internal teams to address customer challenges.
  • Establish and provide eDiscovery strategies and best practices using the Reveal platform.
  • Build and cultivate strong customer relationships.
  • Serve as the voice of the customer internally to influence the product roadmap and to ensure features meet customer needs.
  • Perform other duties as assigned to support team, department and organizational goals.
Characteristics
  • Driven, collaborative individual who is a team player.
  • Excellent organization and time management skills to handle multiple, competing demands.
  • Ability to quickly learn and understand technology.
  • Problem solver with strong attention to detail.
  • Excellent written and oral communication skills to manage expectations
Education & Experience
  • Bachelors' in technology (computer science, IT, etc.) or legal field (Paralegal, JD).
  • 3-5 years' experience in account management or consulting within eDiscovery, data forensics, or legal industry.
  • Reveal, Brainspace, ACEDS, or other eDiscovery certification(s).
  • Proven track record in Sales, Customer Success, or Support in Legal and/or eDiscovery technology.
  • Prior experience in collaborating with and building strong relationships with clients.
  • Project Management experience and/or PMP certification preferred.
Benefits and Perks including but not limited to:
  • 401k match program
  • Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)
  • Group Term Life Insurance and Voluntary Life Insurance option
  • Paid holidays
  • Paid vacation, sick, and personal days
  • FSA dependent care benefit
  • Childbirth recovery and bonding leave policies
  • Short and long-term disability benefits
  • Access to onsite gym and recreational area at our Chicago office
  • Friendly, collaborative, in-office work environment with ample opportunity for professional development.

For Illinois-based roles, the budgeted annual salary range is $87,550 to $103,000 plus participation in one of our sales commission plans. Compensation for this role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above.
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
Hiring Policy
Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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