ZipRecruiter

Log In

1

Customer Success Manager Edtech Jobs in Draper, UT

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

AI Success Manager - Broccoli AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer ...

PDQ

Customer Success Manager

South Salt Lake, UT · On-site

Success in this role is measured through customer retention, expansion, customer engagement, and ... Managers who champion professional development * 100% Premium Coverage for medical, dental and ...

Pear

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

Pear VC

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

PEAR

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

Podium

AI Customer Success Manager - SMB

Lehi, UT · On-site

As an AI Customer Success Manager (SMB), you will own the success and health for a segment of Podium's small business customers. You will develop strategies that increase engagement and delight ...

Nearmap

Senior Customer Success Manager

Lehi, UT · On-site +1

Key Responsibilities Customer Retention & Success * Provide proactive customer service and support to drive customer satisfaction. * Manage subscription renewals for a large portfolio, ensuring a ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Edtech JobsCustomer Success Manager Edtech JobsCustomer Success Manager Edtech Jobs in Draper, UT

Customer Success Manager Edtech information

See Draper, UT salary details

$30.4K

$77.7K

$130.9K

How much do customer success manager edtech jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success manager edtech in Draper, UT is $77,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $92,500.00 per year, depending on experience, location, and employer.

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What job categories do people searching Customer Success Manager Edtech jobs in Draper, UT look for?

The top searched job categories for Customer Success Manager Edtech jobs in Draper, UT are:

What cities near Draper, UT are hiring for Customer Success Manager Edtech jobs?

Cities near Draper, UT with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Draper, UT as of August 2026, with employment types broken down into 68% Full Time, 30% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $77,652 per year, or $37.3 per hour.

Customer Success Manager

Broccoli AI

Lehi, UT • On-site

Other

Re-posted 16 days ago

Job description

About Broccoli AI
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
  • Hundreds of contractors rely on Broccoli every day.
  • We've grown to $15M+ ARR in under two years.
  • We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
  • We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
AI Success Manager - Broccoli AI
This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR.
What you'll do
  • Own a portfolio of customers (SMB → enterprise)
  • Drive adoption and usage of Broccoli's AI agents
  • Identify and execute expansion opportunities:
    • More call volume
    • More products (inbound, outbound, QA, etc.)
    • More locations
  • Monitor account health using data (usage, bookings)
  • Run onboarding and ensure fast time-to-value
  • Work closely with product + engineering to improve outcomes
What we're looking for
Analytical
  • You're comfortable with data and metrics
  • You can quickly understand what's working vs not
Operator mindset
  • You don't wait for instructions - you figure things out
  • You think in workflows and outcomes, not tasks
AI-native
  • You use tools like Claude to move faster and automate work
  • You look for leverage in everything you do
Revenue-oriented
  • You understand your job is to grow accounts, not just support them
  • You're comfortable identifying and pushing upsells
Customer-focused (but not soft)
  • You care about customer outcomes - revenue, bookings, efficiency
  • You're willing to push customers to change how they operate
What success looks like
  • Your accounts expand consistently
  • High product adoption and usage across customers
  • Low churn, high NDR
  • Customers see clear ROI from Broccoli
  • You manage more accounts over time without losing quality (through systems + AI)

Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.

Apply