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Customer Success Manager Edtech Jobs in Tennessee

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

Vontier

Lead Customer Success Manager

La Vergne, TN · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team -- someone who thrives at the intersection of technology, business strategy, and relationship ...

Vontier

Lead Customer Success Manager

Nashville, TN · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team -- someone who thrives at the intersection of technology, business strategy, and relationship ...

Netradyne

Manager, Customer Success

Nashville, TN · On-site

Senior Manager, Customer Success About Netradyne Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet ...

Netradyne

Manager, Customer Success

Nashville, TN

OVERVIEW The Senior Manager, Customer Success is a senior customer-facing leader responsible for leading and developing a team of Customer Success Managers supporting Netradyne's largest and most ...

Netradyne

Manager, Customer Success

Nashville, TN · On-site

Senior Manager, Customer Success About Netradyne Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet ...

iCIMS

Senior Manager, Customer Success

Nashville, TN · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

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Customer Success Manager Edtech information

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

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For Customer Success Manager Edtech jobs in Tennessee, the most frequently searched job titles are:

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The top searched job categories for Customer Success Manager Edtech jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Success Manager Edtech jobs?

Cities in Tennessee with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Success Manager

Chattanooga, TN • On-site

Repowr
Trucking • 1 - 10 employees
Learn more about Repowrexternal

Other

Medical, Retirement, PTO

Re-posted 23 days ago

Job description


REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while helping each partner get more value from our platform.
This role is ideal for someone with a freight broker, carrier operation, or logistics background who thrives in a competitive, fast-paced tech-enabled environment. You will focus on both the supply and demand side of our ecosystem, helping partners optimize their asset utilization and generate revenue through continuous platform usage. You'll own a portfolio of active accounts, responsible for partner satisfaction, retention, and account growth.
In this role, you will:
  • Field incoming partner issues and prioritize by urgency and complexity
  • Diagnose root cause behind transaction, booking, payment, or listing problems
  • Escalate complex cases to Product or Operations and track them to close
  • Onboard and train users on the platform
  • Flag underperforming accounts and recommend ways to re-engage them
  • Maintain accurate case and account records in HubSpot

Requirements
  • 2+ years in transportation, freight, broker, or carrier customer support or operations, with hands-on client-facing experience
  • Sharp communicator, equally effective verbal and written
  • Technically adept and at ease navigating multiple systems and platforms day to day
  • Thrives under pressure and adapts well to a high-volume, fast-changing workload
  • Driven by measurable outcomes and comfortable being held to performance targets
  • Skilled at earning trust and keeping partners engaged over the long term
  • Chattanooga, TN candidates preferred; hybrid or remote considered for the right fit.

    • Benefits
    Competitive pay, 401(K), Health, Unlimited PTO, Quarterly Bonus Plan

    Apply