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Customer Success Manager Cybersecurity Jobs in Ohio

PFM Footfall intelligence

$74.22 - $111.90/hr

As Customer Success Manager for Germany, you will: * Own a portfolio of key customers * Ensure they achieve measurable value from our solutions * Drive renewals and expansion * Represent PFM in the ...

New

ENOSIX, INC.

Customer Success Manager

Cincinnati, OH · On-site

The Opportunity As a Customer Success Manager at enosix, you will own a portfolio of enterprise accounts and serve as their primary strategic partner from go-live through renewal and beyond. You will ...

Clutch Canada

$80 - $100/hr

As a Cato Customer Success Manager for the German region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and ...

New

Keyfactor

Customer Success Manager

Independence, OH · On-site

T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience: Mid Level Job Function: Customer Success Employment Type: Full-time Industry: Computer Network ...

IT-HAUS GmbH

$73.95 - $102.39/hr

Als Customer Success Manager (m/w/d) bist Du die zentrale Schnittstelle zwischen unseren Kunden und den Teams der IT-HAUS Solutions & Services Organisation. Dabei behältst Du jederzeit den ...

New

sourc-e

$82 - $105.42/hr

Lieferprojekte absichern, Kunden kommunikativ betreuen, Strukturen entwickeln Als Customer Success Manager (m/w/d) bist du zentrale Ansprechperson für unsere Kund*innen und hältst im Tagesgeschäft ...

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Diverse Lynx

Customer Success Manager

Columbus, OH · On-site

Role Overview The Customer Success Manager (CSM) is the primary point of contact and orchestration lead for all matters related to Impact features and benefits, depending on the customer's Impact ...

Impact Radius

Customer Success Manager

Columbus, OH · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow ...

Narratize Inc.

Customer Success Manager

Cincinnati, OH · On-site

$75 - $90/hr

Background in enterprise change management or customer training program development What success looks like First 30 days: Build a strong understanding of our product, our customers, and our current ...

New

Megaport

Customer Success Manager

Oregon, OH · On-site

$90 - $140/hr

The Role Reporting to the Regional Manager of Customer Success - West, the Customer Success Manager (CSM) will act as the main point of contact and interface with existing customers. This individual ...

Posted today

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

Triwill Group

$81 - $110/hr

Our partner is looking for a Senior Customer Success Manager based in Germany. Join a fast-growing, remote-first SaaS environment where customer success is central to retention, growth, and advocacy.

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Customer Success Manager Cybersecurity information

What does a customer success manager in cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a customer success manager in cybersecurity?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.

How does a customer success manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

What are popular job titles related to Customer Success Manager Cybersecurity jobs in Ohio?

For Customer Success Manager Cybersecurity jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Cybersecurity jobs in Ohio look for?

The top searched job categories for Customer Success Manager Cybersecurity jobs in Ohio are:

What cities in Ohio are hiring for Customer Success Manager Cybersecurity jobs?

Cities in Ohio with the most Customer Success Manager Cybersecurity job openings:

Customer Success Manager Cybersecurity jobs near you

Customer Success Manager

PFM Footfall intelligence

On-site

$74.22 - $111.90/hr

Other

PTO

Posted 3 days ago

New

Job description

Germany (remote) with weekly travel to Berlin

PFM Intelligence helps organisations understand how people move, behave and decide in physical spaces. We turn complex location and movement data into clear, actionable insight for retailers, shopping centres, public spaces and infrastructure operators across Europe.

We are evolving into a data intelligence partner built on recurring revenue and long term customer relationships. Customer Success is central to that ambition.

If you enjoy owning customer outcomes and driving commercial growth, this role offers both.

About the Role

This is not a traditional support‑style Customer Success role. As Customer Success Manager for Germany, you will:

  • Own a portfolio of key customers
  • Ensure they achieve measurable value from our solutions
  • Drive renewals and expansion
  • Represent PFM in the German market
  • Identify and convert new business opportunities
What you’ll be doing
  • Own Customer Outcomes, including building long‑term partnerships with operational and senior stakeholders, developing clear success plans with measurable goals, leading structured business reviews, and translating data into practical commercial recommendations.
  • Drive Retention & Expansion by managing renewals, preventing churn, identifying upsell and cross‑sell opportunities, leading value‑led commercial conversations, and contributing to revenue growth within existing accounts.
  • Generate New Business by attending trade shows, conferences and industry events, engaging potential new customers, following up proactively on leads, and converting opportunities into long‑term partnerships.
Who we’re looking for
  • 3–7+ years in Customer Success, Account Management, Business Development or consulting
  • Experience working with B2B recurring revenue models
  • Strong commercial instinct and negotiation confidence
  • Ability to turn data into strategic business discussions
  • Fluent German and English
What we offer
  • Experience in SaaS, analytics, retail, mobility or smart infrastructure is beneficial but not essential.
  • A collaborative, international environment where your ideas make a difference.
  • Hybrid working flexibility, combining office and remote work.
  • 30 days’ annual leave (including statutory holidays).
  • Laptop, mobile phone, and digital collaboration tools.
  • Learning and development opportunities to support your career.
  • Participation in a discretionary annual bonus scheme.
Why Join PFM?

You’ll be part of a forward‑thinking, international company where innovation and teamwork drive everything we do. You’ll contribute to our evolving German commercial team while being supported by a strong, collaborative group structure.

If you’re looking for a role that combines customer relationships, sales, and hands‑on delivery within a growing global business — this is your opportunity to make a tangible impact and help shape the future of PFM’s commercials in Germany.

Apply now and make your mark!

Job Category: Customer Success

Job Location: Germany (remote) with weekly travel to Berlin

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