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Customer Success Engineer Jobs in Clive, IA (NOW HIRING)

Coviance

Customer Success Manager

West Des Moines, IA · On-site

Our Customer Success team plays a critical role in ensuring customers achieve measurable value from ... Share customer feedback and product enhancement ideas with Product and Engineering teams.

Coviance

Customer Success Manager

West Des Moines, IA · On-site

Our Customer Success team plays a critical role in ensuring customers achieve measurable value from ... Share customer feedback and product enhancement ideas with Product and Engineering teams.

Ziegler Inc

Customer Service Engineer

Des Moines, IA · On-site

$82K - $102K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This process requires initiative and creativity as you work directly with our customers engineering team to make every installation a success. Responsibilities: * Partners and collaborates with ...

Ziegler CAT

Customer Service Engineer

Des Moines, IA

$82K - $102K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This process requires initiative and creativity as you work directly with our customers engineering team to make every installation a success. Responsibilities: * Partners and collaborates with ...

Ziegler Cat

Customer Service Engineer

Des Moines, IA · On-site

$82K - $102K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This process requires initiative and creativity as you work directly with our customers engineering team to make every installation a success. Responsibilities: * Partners and collaborates with ...

Varonis

Technical Account Manager

Des Moines, IA · Remote

All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear ... Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ...

WesTech Engineering

Project Engineer 2

Ames, IA · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Our continuing success creates attractive opportunities for purpose-driven professionals to develop ... Creates good designs that meet company best practices, customer requirements and industry standards

WesTech Engineering

Project Engineer 2

Ames, IA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

Our continuing success creates attractive opportunities for purpose-driven professionals to develop ... Provide complete and clear design packages for use by internal and external customers * Reviews and ...

Workiva, Inc.

Senior AI Product Manager

Ames, IA · On-site +1

$123K - $163K/yr

  • Retirement

You will collaborate directly with engineering, data science, and design teams to deliver high ... Partner with sales, marketing, and customer success teams to develop effective go-to-market ...

Aperia Technologies

Solutions Engineer, Remote

Des Moines, IA · On-site

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... customer use cases and ensure technical success. * Build advanced analytical models using SQL ... A degree in Engineering, Business administration or related field required. * 3+ years of ...

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All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in Clive, IA

Customer Success Engineer information

See Clive, IA salary details

$11

$23

$46

How much do customer success engineer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer success engineer in Clive, IA is $23.72, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $24.71 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What job categories do people searching Customer Success Engineer jobs in Clive, IA look for?

The top searched job categories for Customer Success Engineer jobs in Clive, IA are:

What cities near Clive, IA are hiring for Customer Success Engineer jobs?

Cities near Clive, IA with the most Customer Success Engineer job openings:

Customer Success Engineer jobs near you

Customer Success Manager

Coviance

West Des Moines, IA • On-site

Other

Re-posted 14 days ago

Job description

Customer Success Manager

At Coviance, we're on a mission to simplify home equity lending for community banks and credit unions through innovative technology. Our Customer Success team plays a critical role in ensuring customers achieve measurable value from our platform while building long-term partnerships that drive growth and retention.

As a Customer Success Manager, you'll serve as the strategic advisor and primary point of contact for an assigned portfolio of customers. You'll help customers maximize the value of Coviance's solutions by driving product adoption, supporting onboarding, strengthening relationships, and identifying opportunities for continued success.

Responsibilities
  • Build trusted relationships with customers by serving as their primary relationship manager.
  • Develop and execute customer success plans that define goals, success metrics, potential risks, and recommendations.
  • Proactively engage customers through regular communication to monitor account health and ensure long-term success.
  • Partner with customers to understand their business objectives and help them achieve measurable outcomes using Coviance's solutions.
  • Manage customer onboarding to ensure a smooth, timely, and positive implementation experience.
  • Stay current on Coviance products, enhancements, training resources, and service offerings to provide strategic guidance.
  • Monitor customer usage and performance to identify trends, risks, and opportunities for increased adoption.
  • Deliver customer education through training sessions, webinars, and other enablement resources.
  • Collaborate closely with Sales, Implementation, Product, and other internal teams to deliver an exceptional customer experience.
  • Share customer feedback and product enhancement ideas with Product and Engineering teams.
  • Identify opportunities for additional products or services and partner with Sales to support customer growth.
  • Drive customer satisfaction, retention, and product utilization across your portfolio.
What We're Looking For
  • 3+ years of experience in Customer Success, Account Management, Relationship Management, or a similar customer-facing role.
  • Exceptional relationship-building and customer communication skills.
  • Strong written, verbal, and presentation skills.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • Comfortable working in a fast-paced, evolving environment.
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint).
  • Experience using CRM platforms and customer management tools.
Preferred Qualifications:
  • Experience working with financial institutions, mortgage lending, or consumer lending.
  • Experience in a SaaS or technology company.
  • Ability to analyze customer data and translate insights into actionable recommendations.

In this role, you'll help customers achieve meaningful business outcomes while strengthening long-term partnerships with Coviance. You'll proactively identify opportunities, solve challenges before they become problems, and become a trusted advisor who helps customers maximize the value of our platform.

At Coviance, we're passionate about helping community financial institutions modernize the lending experience. We value collaboration, curiosity, accountability, and continuous improvement. If you're looking for an opportunity to make a real impact while working alongside a supportive and innovative team, we'd love to hear from you.

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