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Customer Success Enablement Jobs (NOW HIRING)

VelocityEHS

GTM Communication & Enablement Manager

Sales, BDR, and Customer Success Enablement * Coordinate and support enablement sessions that help BDRs, Sales, and Customer Success teams understand and effectively use outbound messaging and GTM ...

Fieldguide

Senior Sales Enablement Manager

San Francisco, CA · Remote

$150K/yr

  • Life

  • Retirement

  • PTO

Fieldguide is seeking a Sales & Customer Success Enablement Manager to join our growing Sales Enablement team. Sitting at the intersection of Product, Product Marketing, Partnerships, and Sales, this ...

WalkMe

Customer Success Engineer

Austin, TX

  • Medical

  • Retirement

  • PTO

Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption. * Monitor customer health, usage, and workflows to proactively drive adoption and value ...

WalkMe

Customer Success Engineer

San Francisco, CA · On-site

$115K - $135K/yr

Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption. * Monitor customer health, usage, and workflows to proactively drive adoption and value ...

WalkMe

Customer Success Engineer

Austin, TX · On-site

$115K - $135K/yr

Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption. * Monitor customer health, usage, and workflows to proactively drive adoption and value ...

WalkMe

Customer Success Engineer

San Francisco, CA

  • Medical

  • Retirement

  • PTO

Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption. * Monitor customer health, usage, and workflows to proactively drive adoption and value ...

Menlo Ventures

Field Enablement Partner

Manhattan, NY · On-site

$113 - $182/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Program Manage: establish clear project plans defining strategic impact, scope, timelines, and quantitative success metrics for all global customer success enablement initiatives. Qualifications * At ...

Route

Customer Success Manager

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Director of ... Remote Sales Enablement Manager Lehi, Utah, United States; Remote Sr. FP&A Analyst Remote Sr. ...

Route

Customer Success Manager

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Director of ... Remote Sales Enablement Manager Lehi, Utah, United States; Remote Sr. FP&A Analyst Remote Sr. ...

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Experience working with AI-powered platforms or in the sales enablement industry. * Familiarity with CRM tools and customer success software. * Bachelor's degree in Business, Marketing, or a related ...

Empower Pharmacy

Customer Success Manager

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Success requires strategic thinking, disciplined execution, learning agility, customer obsession ... Customer Enablement : Lead onboarding, education, and ongoing customer coaching to ensure safe ...

Dealpath

Manager, Customer Success

Manhattan, NY · On-site

$137K - $147K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Manager, Customer Success Dealpath is hiring a Manager, Customer Success to lead a growing team of ... Support hiring, onboarding, and enablement to grow a team that can operate independently on complex ...

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Support hiring, onboarding, and enablement to grow a team that can operate independently on complex ... Partner directly with customers on their success roadmap, helping investment teams, asset managers ...

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

Support hiring, onboarding, and enablement to grow a team that can operate independently on complex ... Partner directly with customers on their success roadmap, helping investment teams, asset managers ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Support hiring, onboarding, and enablement to grow a team that can operate independently on complex ... Partner directly with customers on their success roadmap, helping investment teams, asset managers ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

Account Management - relationship management, enablement, retention, and growth for larger accounts * Customer Success - high-volume support and technical support for self-serve and single-payer ...

Factory

Customer Success Manager

San Francisco, CA · On-site

Enterprise Customer Success Manager We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In ...

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Showing results 41-60

All JobsCustomer Success Enablement Jobs

Customer Success Enablement information

See salary details

$32.5K

$83.1K

$140K

How much do customer success enablement jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success enablement in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success enablement professional, and why are they important?

To thrive as a Customer Success Enablement professional, you need expertise in customer success strategies, training development, and data analysis, often supported by a background in business, communications, or related fields. Familiarity with customer relationship management (CRM) platforms, learning management systems (LMS), and tools like Salesforce or Gainsight is typically required. Exceptional communication, problem-solving, and collaboration skills help you effectively empower customer success teams and drive adoption of best practices. These abilities are crucial for optimizing team performance, ensuring consistent customer experiences, and supporting business growth.

What is customer success enablement?

Customer Success Enablement refers to the strategies, processes, and tools that empower customer success teams to deliver better outcomes for clients. This includes providing training, resources, and technology that help customer success managers (CSMs) engage customers more effectively and drive product adoption. The goal is to ensure CSMs have everything they need to support customers throughout their journey, leading to higher satisfaction, retention, and growth. Enablement may involve onboarding programs, playbooks, content development, and performance analytics tailored to the customer success function.

How does a customer success enablement professional typically collaborate with customer success managers and other departments?

Customer Success Enablement professionals work closely with customer success managers (CSMs) to develop training, resources, and processes that improve customer interactions and outcomes. They regularly partner with product, sales, and marketing teams to ensure CSMs have the latest knowledge and tools, and to align messaging and strategy across the customer journey. This collaborative environment helps drive consistent onboarding, ongoing education, and successful adoption of products or services, ultimately enhancing customer satisfaction and retention.

What cities are hiring for Customer Success Enablement jobs?

Cities with the most Customer Success Enablement job openings:

What are the most commonly searched types of Customer Success Enablement jobs?

The most popular types of Customer Success Enablement jobs are:

What states have the most Customer Success Enablement jobs?

States with the most job openings for Customer Success Enablement jobs include:

Infographic showing various Customer Success Enablement job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Associate

Uncountable Inc

Manhattan, NY • On-site

Other

Posted 9 days ago

Job description

About Uncountable
Science moves slowly, not because researchers aren't brilliant, but because their tools haven't kept up. Uncountable is changing that. We build a unified R&D platform used by the world's leading chemists, material scientists, and biologists to dramatically accelerate how new products are discovered, developed, and brought to market.
Founded by engineers from MIT and Stanford, and trusted by enterprise R&D organizations across chemicals, pharmaceuticals, advanced materials, and food & beverage, Uncountable is on a mission to accelerate industrial R&D by an order of magnitude. We're a high-impact team that moves fast and gives people real ownership from day one.
The Role
Enterprise software succeeds or fails on adoption. A perfectly configured platform that scientists don't use every day creates zero value, and closing that gap is one of the highest-leverage things we do.
As a Customer Success Associate, you'll drive adoption at our largest and most strategic accounts. You'll be the person who gets scientists actually using Uncountable: building the adoption plan for each account, running the training programs, coaching power users, and diagnosing where usage is stalling and why.
This is a specialist role, deployed where it matters most. Account Managers own the customer relationship and the commercial outcome. You own the adoption plan: creating it, delivering it, and reporting on it. You'll carry three to five accounts at a time, typically global organizations with thousands of researchers across multiple sites and divisions. Your primary measure of success is weekly active user growth at those accounts, and your bonus is tied to it.
You'll join each account in the final stretch of implementation to lead training as the platform goes live, then stay with it afterward to turn launch into daily habit.
You'll sit between our Account Management and Implementation teams: enough scientific fluency to earn credibility at the bench, enough commercial instinct to connect adoption to renewal and expansion.
What You'll Do
Build and Own Adoption Plans
  • Create the adoption plan for each of your accounts: who needs to be using what, by when, and what's blocking them today
  • Monitor platform usage data to find at-risk teams, underused features, and pockets of strong adoption worth replicating
  • Diagnose why adoption stalls (unclear workflows, missing configuration, change resistance, an unconvinced manager) and drive the fix with the right internal team
  • Report progress against weekly active user targets to customer stakeholders and internal leadership
Design and Deliver Training
  • Partner with the Implementation team late in each project to lead go-live training, then own the enablement relationship from there
  • Build and run training tailored to each audience's actual workflows rather than generic feature tours, for scientists, lab technicians, data managers, and R&D leadership
  • Deliver across formats: onsite sessions, virtual workshops, office hours, documentation, and recorded content
  • Develop customer-side champions and power users who sustain adoption after you step back
  • Create reusable enablement assets that scale beyond the accounts you touch directly
Drive AI Adoption
  • Own rollout and adoption of Bodie, Uncountable's AI assistant, across your accounts
  • Teach scientists how to use AI on their own data, moving them from curiosity to daily use
  • Surface the use cases that land, and the ones that don't, to Product and Engineering
Engage Customers and Partner Internally
  • Run working sessions with R&D teams, translating how they design experiments and record results into how they should use the platform day to day
  • Navigate large, multi-divisional organizations where adoption is won site by site and team by team
  • Partner with Account Managers to turn adoption strength into renewals, expansion, and referenceability, and flag risk before it hits a renewal cycle
  • Act as the voice of the user internally, bringing friction from the field to Product and Engineering
Your First 180 Days
Month 1: Build fluency in the platform, our customers' scientific workflows, and how our top accounts use us today. Shadow training sessions, then start delivering pieces of them.
Months 2 to 3: Take over training delivery at your accounts. Write your first adoption plans and get close enough to the usage data to spot problems before customers raise them.
Months 4 to 6: Run a measurable adoption program at a strategic customer against a weekly active user target, write up what worked, and become the person the AM team pulls in when a key account needs to move.
Requirements
1 to 4 years of experience in customer success, enablement, technical training, implementation, consulting, or a scientific role with meaningful customer exposure.
Scientific or technical grounding. A degree in chemistry, materials science, biology, chemical engineering, or a related field, or equivalent hands-on experience in a scientific or technical environment.
A teaching instinct. You're good at making complex software feel obvious, and you get energy from watching someone go from confused to fluent.
Comfort with data and software. You can work with data in Excel or similar tools and use usage data to build an argument. You pick up new technical tools quickly.
Strong communication. Clear writing, clear speaking, and the ability to adjust between a bench scientist and an R&D director.
Ability to travel 30 to 40% within your region. Adoption work happens onsite, in labs, with people.
Preferred Qualifications
  • Hands-on lab experience. Time spent running experiments gives you instant credibility with our customers
  • Experience building training programs or enablement content from scratch
  • Exposure to data management concepts: structured spreadsheets, databases, ELNs, or LIMS
  • Experience with complex, multi-divisional, multi-geographic customers
  • Interest in AI and how it's changing R&D workflows
Why This Role
  • The highest-leverage problem we have. Adoption is the difference between a platform customers renew out of habit and one they can't operate without
  • Deployed where it counts. You'll work our largest and most strategic accounts, alongside our most experienced AMs and implementation leads
  • First of its kind here. You'll be our first dedicated Customer Success Associate, working from an established implementation and account management methodology while bringing a sharper focus on training and adoption than we've had before
  • A front-row seat on AI in R&D. You'll be the person teaching working scientists at global enterprises how to actually use AI in their labs
  • Direct impact. Your work accelerates R&D at organizations developing next-generation products, from sustainable materials to pediatric cancer treatments
  • An engineering-first culture. You'll work closely with our engineering and product teams, giving you a window into how world-class software gets built and a voice in shaping it

Apply