Customer Success Director Jobs in Ridgefield, CT

Build our future together:

At Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases. We are seeking an Associate Director to join our Customer Insights Oncology team. The Associate Director, Customer Insights - Oncology, will report to the Senior Director, Insights & Analytics (I&A), Oncology, within the Commercial Intelligence & Operations (CI&O) department. This highly visible role will lead Customer Insights activities for Regeneron's US Oncology team with focus on solid tumors and lung cancer. This position offers the opportunity to contribute to a fast-growing, science-driven organization making a meaningful difference to patients worldwide.

When & where:

• Work Location: Sleepy Hollow, NY

• 4 days per week on site

• 10% Travel may be required

Discover your role:

The role will partner with and serve as a strategic advisor for the Oncology Commercial Business Unit (CBU) stakeholders to inform and shape business decisions, specifically focused on solid tumors and lung cancer. The individual will require a strong understanding of how and when to use specific market research methodologies to drive a high-resolution and up-to-date market understanding, to inform commercial strategy and brand planning.

Lead

• Lead market research plans and individual projects, that generate meaningful insights, inform and shape business decisions and strategy for Oncology, including US HCP/patient initiatives

• In collaboration with Oncology CBU team members and the Senior Director, I&A, lead market research vendors, budgets, plans, insights to maximize Insights and Analytics (I&A) investments that align with business priorities and help drive brand decisions and growth

Develop

• Develop innovative Customer Insights plans that align with strategic imperatives for Oncology, demonstrating an ability to translate insights gaps into key business questions and timely inform the optimal research approach

• Proactively recommend studies that inform critical brand decision-points and address brand opportunities and challenges; proactively champion implementation of innovative/AI driven primary market research approach and analysis in a compliant manner

Partnership and collaboration

• Develop and maintain a mutually beneficial partnership with stakeholders across Oncology CBU, CI&O and Global teams; strike a balance between project rigor, timelines and ability to influence decisions

• Manage market research suppliers to design, scope, execute and analyze research results and develop business implications

• Collaborate with the Oncology CBU, CI&O colleagues and other stakeholders, to influence data capabilities; stay informed and share market landscape and competitive outlook

• Work closely with Advanced Analytics and global partners as needed, to effectively measure brand performance using various data sources; address related questions from senior leadership

Execute

• Demonstrate proficiency and drive continuous improvement in primary research designs and analysis (qualitative and quantitative), and develop customized innovative research solutions to address complex strategic issues across HCPs, patients, accounts etc.

• Manage all primary research in accordance with internal compliance policies and best practices, with agreed upon preferred vendors

• Recommend reasonable, evidence-driven business-building ideas, while encouraging the use of customer and market insights to inform strategic business decisions

• Establish, manage and share outcomes from plans that measure and track performance against critical success factors

• Synthesize insights and analyses from a variety of sources (marketing research, competitive intelligence, secondary data) to inform strategic choices and decisions; develop and present findings to business teams and senior management

• Consolidate and integrate a variety of data and information into actionable and differentiating insights that identify business opportunities/strategies, keeping in mind portfolio implications

• Create compelling presentations that communicate complex insights in a manner that is easily understood and actioned upon

This role requires:

• BA/BS required; MBA/MS preferred

• 10+ years of pharmaceutical/biotech commercial experience (or 7+ years for MBA/MS), in roles of increasing accountability; prior experience with leading brands preferred

• Experience in biologic drugs and oncology (required); experience in lung cancer market preferred

• Functional expertise in HCP/patient insights, primary research methods; with experience in analog forecast development, business analytics, competitive intelligence highly preferred

• Demonstrated success in using market research to inform and influence important business decisions

• Expertise in survey design, data analysis, managing suppliers, presenting results, and recommending courses of action supported by research findings

• Strong experience in establishing strong partnership with brand teams, cross-functional communication and consensus building

• Strong technical understanding of marketing research methodologies and knowledge across multiple research tools

• Demonstrated knowledge of the legal and regulatory environment related to product development and commercialization in the pharmaceutical/biotechnology industry

• Demonstrated flexibility, leadership potential, influence and emotional intelligence in working across stakeholders and cross-functional teams

• Experience managing multiple projects concurrently against stringent deadlines in a fast-paced, timeline-driven environment; strong project management experience required

• Strong analytical skills and strategic thinking ability

• Concise and impactful written and verbal communication skills

• Expertise in data visualization and data storytelling of market research findings

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.

Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits. Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process. If you have any questions, please speak with your recruiter.

Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed onsite. Please speak with your recruiter and hiring manager for more information about onsite expectations for your role and location.

As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.

For jobs in Canada: this posting is for an existing position.

Salary Range (annually)