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Customer Success Associate Jobs in Victoria, BC (NOW HIRING)

Match Retail

Part-Time Sales Associate

Langford, BC · On-site

CA$25/hr

You will engage with customers, provide personalized product demonstrations, and ultimately inspire ... Paid training to set you up for success. * Flexible part-time hours, perfect for work-life balance ...

Match Retail

Part-Time Sales Associate

Langford, BC · On-site

CA$25/hr

You will engage with customers, provide personalized product demonstrations, and ultimately inspire ... Paid training to set you up for success. * Flexible part-time hours, perfect for work-life balance ...

Match Retail

Part-Time Sales Associate

Victoria, BC

CA$25/hr

You will engage with customers, provide personalized product demonstrations, and ultimately inspire ... Paid training to set you up for success. * Flexible part-time hours, perfect for work-life balance ...

Match Retail

Part-Time Sales Associate

Langford, BC

You will engage with customers, provide personalized product demonstrations, and ultimately inspire ... Paid training to set you up for success. * Flexible part-time hours, perfect for work-life balance ...

Match Retail

Part-Time Sales Associate

Victoria, BC · On-site

CA$25/hr

You will engage with customers, provide personalized product demonstrations, and ultimately inspire ... Paid training to set you up for success. * Flexible part-time hours, perfect for work-life balance ...

Match Retail

Part-Time Sales Associate

Victoria, BC

You will engage with customers, provide personalized product demonstrations, and ultimately inspire ... Paid training to set you up for success. * Flexible part-time hours, perfect for work-life balance ...

Match Retail

Part-Time Sales Associate

Victoria, BC

You will engage with customers, provide personalized product demonstrations, and ultimately inspire ... Paid training to set you up for success. * Flexible part-time hours, perfect for work-life balance ...

Match Retail

Part-Time Sales Associate

Sidney, BC

You will engage with customers, provide personalized product demonstrations, and ultimately inspire ... Paid training to set you up for success. * Flexible part-time hours, perfect for work-life balance ...

Match Retail

Part-Time Sales Associate

Victoria, BC · On-site

CA$25/hr

You will engage with customers, provide personalized product demonstrations, and ultimately inspire ... Paid training to set you up for success. * Flexible part-time hours, perfect for work-life balance ...

Match Retail

Part-Time Sales Associate

Sidney, BC

You will engage with customers, provide personalized product demonstrations, and ultimately inspire ... Paid training to set you up for success. * Flexible part-time hours, perfect for work-life balance ...

Match Retail

Part-Time Sales Associate

Victoria, BC · On-site

CA$25/hr

You will engage with customers, provide personalized product demonstrations, and ultimately inspire ... Paid training to set you up for success. * Flexible part-time hours, perfect for work-life balance ...

Foot Locker

Sales Associate

Victoria, BC

Sales Associates act as friendly brand ambassadors, helping customers find the right styles and ... What Success Looks Like * Engagement: Bring hustle to the floor, move with purpose, and stay ...

Staples Canada ULC

Sales Associate

Victoria, BC · On-site

Deliver exceptional customer service and enhance customer engagement and satisfaction. * Drive ... Associate Discount * Flexible Benefit Plans * Group RRSP Program * Learning and Development ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Victoria, BC

Customer Success Associate information

See Victoria, BC salary details

$24.8K

$48.9K

$72.1K

How much do customer success associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success associate in Victoria, BC is $48,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,980.00 and $53,820.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Victoria, BC?

The most popular types of Customer Success jobs in Victoria, BC are:

What are popular job titles related to Customer Success Associate jobs in Victoria, BC?

For Customer Success Associate jobs in Victoria, BC, the most frequently searched job titles are:

What cities near Victoria, BC are hiring for Customer Success Associate jobs?

Cities near Victoria, BC with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Victoria, BC as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,889 per year, or $23.5 per hour.

Lumber and Building Materials Associate: Full Time - SAANICH

The Home Depot Canada

Victoria, BC • On-site

CA$18.75 - CA$19.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description

Pay Range: $18.75 - $19.75

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.


Key Responsibilities:
Ensures Customer Satisfaction

  • Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
  • Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
  • Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
  • Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them


Drives Sales

  • Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
  • Educate customers about the whole project
  • Using empowerment program when necessary to satisfy customers
  • Execute daily stock maintenance: all products signed, displayed, and clean


Builds Skills and Knowledge

  • Maintain knowledge of all products in department and adjacent departments
  • Proactively seek knowledge on all products and services


Maintains Safety and Security

  • Follows all safety policies and procedures, Loss Prevention policies and procedures


Competencies:

  • Communicates Effectively
  • Customer Focus


Skills:

  • Interpersonal Skills


Direct Manager/Direct Reports:

  • Department Supervisor


Travel Requirements:

  • No travel requirements


Physical Requirements:

  • Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items


Working Conditions:

  • Working within a flexible schedule that may include evening and weekends
  • Warehouse environment that can be dusty and noisy
  • Doors are frequently open, causing drafts and interior temperature changes


Minimum Education:

  • High School Diploma or equivalent


Minimum Years of Work Experience:

  • 1 to 2 years Retail or Trade experience an asset


Minimum Leadership Experience:

  • NA


Certifications:

  • NA


Other Requirements/Assets:

  • NA
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