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Customer Success Associate Jobs in Victoria, BC (NOW HIRING)

Waterworth

Client Success Specialist

Victoria, BC · On-site

CA$75K - CA$90K/yr

Client Success Specialist Location: Victoria, BC (On-site) Hours: 7am - 3:30pm (Monday to Friday ... This role goes beyond "customer support", which is typically limited to instructing customers how ...

Waterworth

Client Success Specialist

Victoria, BC · On-site

CA$75K - CA$90K/yr

Client Success Specialist Location: Victoria, BC (On-site) Hours: 7am - 3:30pm (Monday to Friday ... This role goes beyond "customer support", which is typically limited to instructing customers how ...

Sherwin-Williams

Store Associate

Victoria, BC · On-site

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin ...

Glentel

Sales Associate

Victoria, BC

CA$45K - CA$70K/yr

... associates have earned significantly more). * New: Maternity Leave TopUp Program: Were proud to ... success in customer-facing roles. Your Playground What You Will Do * Deliver Solutions: Provide ...

Glentel

Sales Associate

Victoria, BC

CA$45K - CA$70K/yr

... associates have earned significantly more). * New: Maternity Leave TopUp Program: Were proud to ... success in customer-facing roles. Your Playground What You Will Do * Deliver Solutions: Provide ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Victoria, BC

Customer Success Associate information

See Victoria, BC salary details

$24.8K

$48.9K

$72.1K

How much do customer success associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success associate in Victoria, BC is $48,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,980.00 and $53,820.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Victoria, BC?

The most popular types of Customer Success jobs in Victoria, BC are:

What are popular job titles related to Customer Success Associate jobs in Victoria, BC?

For Customer Success Associate jobs in Victoria, BC, the most frequently searched job titles are:

What cities near Victoria, BC are hiring for Customer Success Associate jobs?

Cities near Victoria, BC with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Victoria, BC as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,889 per year, or $23.5 per hour.

Client Success Specialist

Waterworth

Victoria, BC • On-site

CA$75K - CA$90K/yr

Full-time

Medical, Dental

Posted 13 days ago

Job description

Client Success Specialist

Location: Victoria, BC (On-site)
Hours: 7am - 3:30pm (Monday to Friday)
Compensation: $75,000 - $90,000 salary (plus potential bonuses)

About Waterworth

Waterworth is a scaling SaaS company known for utility financial planning, located in Victoria, BC. We empower more than 400 municipalities across North America to take control of their financial futures through proprietary financial modelling and analysis software.

We embrace the philosophy that "the best idea wins," which entails having robust execution plans to support those ideas. This approach creates an environment where everyone feels comfortable sharing their strategies.

We are looking for an articulate communicator with an understanding of accounting or finance who wants to apply themselves. This role goes beyond "customer support", which is typically limited to instructing customers how to use a tool and checking in for the sake of checking.


The Role

We believe in a proactive approach to Client Success. This means collaborating closely with communities to navigate complex challenges without causing an affordability and inequity crisis.

Our training program provides you with in-depth insights into municipal government, financial management, SaaS, and Client Success. Rest assured, you won't feel out of your element; we are committed to supporting your development at every stage, with regular check-ins designed to help you thrive.

Key Responsibilities:

Client Onboarding

Utilizing Excel to extract, transform, and load financial, utility, and infrastructure data from local governments into Waterworth. Initiatives for data automation are highly encouraged!

Financial Forecasting

Use your accounting fundamentals and domain knowledge to build and calibrate forward-looking financial models that turn data into visual stories.

Strategic Advising

Support community growth by partnering with City Managers, Finance Directors, and Public Works Directors (our "Waterworth Champions") to deliver critical insights for their long-term strategic planning.

This includes conducting live online presentations for councils, boards, and the public to aid in informed decision-making.

Build Meaningful Relationships:

Earn trust and credibility as a go-to advisor for senior municipal leaders. Your consistency, integrity, and insight will form the backbone of lasting partnerships.

Requirements

Accounting & Financial Acumen

Understand key accounting/finance concepts and you’re excited to apply that knowledge to real-world challenges in public sector contexts.

Proficient in Excel

Must be able to demonstrate experience using spreadsheets to analyze data and build models. Candidates will be tested on their Excel skills during the interview process.

Confident Communicator

Experience in presenting complex data insights with clarity to key stakeholders.

Growth Mindset

Demonstrated a commitment to continuous learning from each challenge faced. A "Win or Learn" mindset is the standard here.

Effective Team Player

Worked in a cross-functional environment, with a collaborative approach to solving business problems.

Professional Experience 

1+ years of professional experience, with demonstrated experience working in a collaborative, professional environment. 

Benefits

Downtown Office & Friendly Atmosphere

Join our young, growing team in a 100% in-person office that promotes innovation and fun. Enjoy regular socials, BBQs, office pets, a ping pong table and free snacks, creating an enjoyable work environment.

Impactful Work

Our skilled team empowers communities across North America to take control of their futures, making a genuine difference in hundreds of lives.

Extended Health

You will be entitled to full extended health benefits, along with dental coverage and other benefits suited to your needs.

How to Apply
Ready to make a real impact while gaining valuable experience? We want to hear from you! Please submit your resume and get in touch! We are actively reviewing resumes for Aug starting dates.