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Customer Success Associate Jobs in Utah County, UT

PetsApp

Customer Success Manager

South Jordan, UT · On-site

$70 - $90/hr

Customer Success Manager | full time, in-person, South Jordan, UT About Lumion: Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for ...

New

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Coalition, Inc.

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

Support training & onboarding for new and existing customer success team members * Educating customers on Coalition's product, as well as how to use both our online quoting platform (for brokers) and ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60K - $80K/yr

We're looking for Customer Success Managers who also believe that relationships matter and can help our customers make the most of our platform We are looking for Customer Success Managers who want ...

Coalition

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

Support training & onboarding for new and existing customer success team members * Educating customers on Coalition's product, as well as how to use both our online quoting platform (for brokers) and ...

NetDocuments

VP, Customer Success

Lehi, UT

Customer Success Strategy & Growth * Own the post-sale strategy across Customer Success, Renewals, and Partner Delivery Success, with accountability for gross retention, net dollar retention ...

Revver

Customer Success Manager

Lehi, UT · On-site

$70 - $100/hr

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

Canals

Customer Success Manager

Lehi, UT · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

NetDocuments

Sr Manager, Customer Success

Lehi, UT

What You'll Do NetDocuments is seeking a Senior Manager of Customer Success Operations to serve as the commercial and analytical engine behind our Customer Success organization. This is not a ...

New

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

AI Success Manager - Broccoli AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer ...

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

$95K - $120K/yr

AI Success Manager - Broccoli AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer ...

Pear VC

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

FDS Distributors

Customer Success Specialist

Provo, UT · On-site

$21 - $22/hr

We are a rapidly growing, entrepreneurial company looking for talented and committed individuals who enjoy customer service, inside sales, and supporting customer success. Position Overview We are ...

Pear

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

PEAR

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

NetDocuments

Sr Manager, Customer Success

Lehi, UT · On-site

Sr Manager, Customer Success Lehi, Utah, United States At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Utah County, UT

Customer Success Associate information

See Utah County, UT salary details

$16.7K

$47.8K

$83.9K

How much do customer success associate jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer success associate in Utah County, UT is $47,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $59,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Utah County, UT?

The most popular types of Customer Success jobs in Utah County, UT are:

What job categories do people searching Customer Success Associate jobs in Utah County, UT look for?

The top searched job categories for Customer Success Associate jobs in Utah County, UT are:

What cities near Utah County, UT are hiring for Customer Success Associate jobs?

Cities near Utah County, UT with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Utah County, UT as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $47,828 per year, or $23 per hour.

Customer Success Manager

PetsApp

South Jordan, UT • On-site

$70 - $90/hr

Other

Medical, Retirement, PTO

Posted 2 days ago

New

Job description

Customer Success Manager | full time, in-person, South Jordan, UT

About Lumion: Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational institutions and students. Our mission is to empower trade and technical schools to offer the most trusted operational software and services, enhancing enrollment and giving students access to life‑changing education. We are obsessed with training the next generation of skilled tradespeople by supporting the career development of students in high‑impact professions. We serve industries from healthcare and skilled construction to transportation, culinary arts, and cosmetology. Lumion is funded by top‑tier venture firms, including but not limited to TTV Capital, Tusk Ventures.

Position: Customer Success Manager

The RoleWe are a fast‑growing startup looking for a highly motivated individual to be the face of Lumion to our partner schools. Your primary objectives are to champion partner success, drive adoption and utilization of Lumion’s solutions, and identify opportunities for expansion that deepen each school’s impact. You must be self‑motivated, set ambitious goals, and over‑deliver in half the scheduled time. Relationship management and customer success experience are critical, and stellar communication skills are essential. Expect a highly‑talented, driven, intense, and bold team. Your compensation will include equity ownership.

Employment Type: Full‑time, in person in South Jordan, Utah

Key Responsibilities Partner Management and Strategy
  • Develop and execute strategic success roadmaps aligned with partner goals
  • Strengthen partner health metrics—such as product usage, NPS, retention, and expansion
  • Proactively identify risks and surface opportunities using data and KPIs
  • Act as the internal advocate for partners, ensuring their needs inform product and business decisions.
  • Track partner usage and promptly engage when a drop in activity is detected.
Onboarding and Growth
  • Lead successful onboarding of new partner schools
  • Ensure partners quickly achieve value and are set up for long‑term success
  • Identify upsell opportunities and pass leads off to Revenue Team
Cross‑functional Collaboration
  • Work closely with Product, Sales, Marketing, Implementation, and Operations to introduce and launch new features and products
  • Ensure feedback loops are closed and partner insights inform internal strategies and product roadmaps.
Support and Relationship Management
  • Serve as the first point of contact for partner inquiries and issue resolution.
  • Deliver exemplary service and build long‑term trust with stakeholders across partner organizations.
  • Facilitate Quarterly Business Reviews (QBRs) and regular strategic check‑ins.
Qualifications Required
  • 2–3 years of experience in customer success, partner management, account management, or a similar role.
  • Proven success managing multiple stakeholders and driving adoption at scale.
  • Strong project management skills with the ability to meet tight deadlines.
  • Proficiency in CRM tools (HubSpot preferred) and data platforms such as Excel or Looker.
  • Organized, detail‑oriented, and driven by operational excellence
  • Strategic thinker with strong execution skills and the ability to lead through influence.
  • Resilient, self‑motivated, and able to thrive in a fast‑paced, evolving environment.
  • Passionate about improving educational access and outcomes through technology.
  • A confident communicator who can distill complexity into actionable insights.
Preferred
  • Experience in SaaS, fintech, or edtech environments.
  • Experience working with post‑secondary, trade, or vocational schools.
  • Knowledge of student financing, including loans or Income Share Agreements.
  • Background in education, admissions, or school operations.
  • Familiarity with Finix, Paybli, Stripe, or similar payment/financial platforms.
Benefits
  • Unlimited paid time off
  • Generous benefits allowance
    • Health Insurance Reimbursement
    • 401(k) plan
    • We’ll pay your cell phone and home internet bill up to $200
    • $100/month toward your personal wellness (however you define it)
    • Paid Maternity and Paternity leave
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