Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Customer Success Manager
Burnaby, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Quick apply
Customer Success Manager
Burnaby, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Customer Success Manager
Surrey, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Quick apply
Customer Success Manager
Surrey, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Customer Success Manager
Surrey, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Quick apply
Customer Success Manager
Surrey, BC · Remote
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures * Configure and customize new customer instances, as well as understand and configure interfaces to ...
Customer Success Associate information
What is a customer success associate?
A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.
What is a customer success associate?
Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.
What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?
To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.
How does a customer success associate typically interact with other departments to resolve client issues?
As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.
What is the difference between Customer Success Associate vs Customer Support Specialist?
| Aspect | Customer Success Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree; experience in customer service or account management | Often a high school diploma or equivalent; customer service experience preferred |
| Work Environment | Proactive engagement with clients, focusing on retention and growth | Reactive support, resolving customer issues and inquiries |
| Employer & Industry Usage | Used in SaaS, tech, and subscription-based companies | Common across various industries including tech, retail, and service sectors |
The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Surrey, BC?
The most popular types of Customer Success jobs in Surrey, BC are:
What job categories do people searching Customer Success Associate jobs in Surrey, BC look for?
The top searched job categories for Customer Success Associate jobs in Surrey, BC are:
What cities near Surrey, BC are hiring for Customer Success Associate jobs?
Cities near Surrey, BC with the most Customer Success Associate job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 28 days ago
Job description
What you'll do
- Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
- Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
- Advise customers on solution features, configuration options, and system processes and procedures
- Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
- Manage changes to requested solutions, including following the documented change request process for scope and billing management
- Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
- Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
- Provide proactive outreach at all stages of the customer lifecycle
- Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
- Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
- Participate in customer support standby rotations when the regular support team is unavailable
- Assist, if requested, in the sales process, providing technical sales support
- Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions
Skills you'll need
- Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
- One or more years of experience managing software implementation projects
- Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
- Excellent communication and presentation skills
- Must be personable and enjoy working with people in an entirely customer-facing role
- Knowledge of project management/delivery methods and tools
- Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
- Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
- Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Working knowledge of Scrum and other Agile methodologies
- Bonus: previous experience with programming, or ability to write simple database queries and scripts
- Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
- Experience in the Workforce Management domain preferred
- Experience with Salesforce (or other CRM) desired
- Ability to travel (job requires up to 30% travel)
- Comfortable working as needed in a remote environment with video-conferencing tools
What you'll get
- Competitive wages
- ESPO (employee stock option program)
- Medical/dental vision coverage
- 401(k)
- Flexible PTO and 10 paid holidays per year
- Career advancement opportunities
About Targeted Talent
Sourced by ZipRecruiter
Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Vancouver, BC, CA