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Customer Success Associate Jobs in Rosemount, MN

Spscommerce

Customer Success Executive

Minneapolis, MN · Hybrid

$78K - $117K/yr

As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of contact for some of the largest and most complex consumer packaged goods companies on the SPS ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color ...

ImageTrend

Customer Success Manager

Saint Paul, MN · Remote

$80K - $100K/yr

The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue ...

ImageTrend

Customer Success Manager

Eagan, MN · On-site

The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue ...

ImageTrend

Customer Success Manager

Saint Paul, MN · On-site

The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue ...

ImageTrend

Customer Success Manager

Eagan, MN · On-site +1

$80K - $100K/yr

The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Rosemount, MN

Customer Success Associate information

See Rosemount, MN salary details

$18.9K

$54.2K

$95.1K

How much do customer success associate jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success associate in Rosemount, MN is $54,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $67,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Rosemount, MN?

The most popular types of Customer Success jobs in Rosemount, MN are:

What job categories do people searching Customer Success Associate jobs in Rosemount, MN look for?

The top searched job categories for Customer Success Associate jobs in Rosemount, MN are:

What cities near Rosemount, MN are hiring for Customer Success Associate jobs?

Cities near Rosemount, MN with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Rosemount, MN as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,178 per year, or $26 per hour.

Customer Success Executive

Spscommerce

Minneapolis, MN • Hybrid

$78K - $117K/yr

Full-time

Posted 22 days ago

Job description

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:Job Summary: SPS Commerce connects the world's largest CPG companies to the retailers, distributors, and grocers they sell through. As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of contact for some of the largest and most complex consumer packaged goods companies on the SPS Revenue Recovery network. You'll guide these customers through every stage of their journey with SPS Commerce, from onboarding through renewal, helping them get real value out of the Revenue Recovery Service. You'll work closely with CSMs, CIMs, Sales, Support, and Product teams to make sure customers' needs are heard and acted on across SPS. This role suits someone who already understands how large CPG suppliers operate inside retail: how deductions happen, why OTIF and other compliance programs matter, negotiating settlements, and what it takes to keep a scorecard clean across dozens of trading partners.

What You'll Do

  • Own the relationship with a portfolio of large, complex CPG accounts, acting as their advocate inside SPS Commerce and their trusted advisor on retail compliance operations.

  • Guide customers through onboarding, product adoption, and renewal, so they see measurable value from the network at each stage.

  • Analyze customer deduction and compliance data to help identify root causes and recommend prevention strategies for issues like Walmart deductions and OTIF non-compliance.

  • Train customers on SPS Commerce products and retail compliance programs in a way that builds real confidence and drives adoption, not just awareness.

  • Track account health and engagement, and act early when a customer shows signs of risk, coordinating with internal teams to resolve issues before they affect renewal.

  • Bring customer feedback back into SPS Commerce, connecting customers with Product, Support, and Retail Compliance teams when their input can shape what we build next.

  • Stay current on retail and CPG industry developments, through trading partner communications, retailer scorecards, industry groups, and conferences, and translate what you learn into practical advice for your customers.

  • Contribute to the broader Customer Success strategy for account retention, expansion, and customer health across the Revenue Recovery segment.

What You'll Bring

  • Bachelor's degree, preferably, in Business, Finance, or Supply Chain, or equivalent professional experience.

  • 5-10 years of experience working with major retailers (Walmart, Sam's Club, Target, Kroger, Amazon) or at a large CPG company, with direct exposure to deductions, chargebacks, or retail compliance programs.

  • A track record of managing complex customer relationships and navigating competing priorities across large organizations.

  • Strong written and verbal communication skills, with the ability to explain compliance and technical topics clearly to non-technical stakeholders.

  • Comfort analyzing data to find root causes and turning that analysis into a clear recommendation.

  • The ability to work independently, prioritize a full portfolio of accounts, and know when to escalate.

  • A fast learner who picks up new systems and products quickly and can teach them to others.

Why SPS Commerce

SPS Commerce runs the retail network that connects thousands of retailers, distributors, grocers, and suppliers, including seven of 2025's top 10 retailers. Joining the Enterprise CPG Customer Success team means working with some of the largest CPG brands in the world and helping them turn retail compliance from a source of friction into a source of confidence.

Location:

This role follows a hybrid work model, with regular in-office presencerequiredat ourToronto, Minneapolis, MN or Rogers, ARoffice.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is: $78,500 - $117,800 CAD / $76,700 - $118,900 USD.The actual salary offered will bedeterminedbased on the factors listed above and may fall anywhere within the range.

Additionally, you may also be eligible toparticipatein an annual incentive program. An incentive award, if granted, is based on individual and/or organizational performance.

SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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