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Customer Success Associate Jobs in Rosemount, MN

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and ...

Spscommerce

Customer Success Executive

Minneapolis, MN · Hybrid

$78K - $117K/yr

As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of contact for some of the largest and most complex consumer packaged goods companies on the SPS ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and ...

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and ...

ImageTrend

Customer Success Manager

Eagan, MN · On-site

The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Rosemount, MN

Customer Success Associate information

See Rosemount, MN salary details

$18.9K

$54.2K

$95.1K

How much do customer success associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success associate in Rosemount, MN is $54,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $67,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Rosemount, MN? The most popular types of Customer Success jobs in Rosemount, MN are:
What job categories do people searching Customer Success Associate jobs in Rosemount, MN look for? The top searched job categories for Customer Success Associate jobs in Rosemount, MN are:
What cities near Rosemount, MN are hiring for Customer Success Associate jobs? Cities near Rosemount, MN with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Rosemount, MN as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $54,178 per year, or $26 per hour.

Customer Success Representative

Japs-Olson Company

Saint Louis Park, MN • On-site

$60K - $75K/yr

Other

Re-posted 13 days ago

Job description

About the Company:
At Japs-Olson (JO), we believe a career should be more than a job, it should be an opportunity to create a lasting impression. As a trusted leader in direct mail and commercial printing for over a century, JO is proud to be an employer of choice in the Twin Cities, empowering our team to solve problems creatively within a culture of collaboration and growth.
Whether you're a recent graduate eager to launch your career, seeking meaningful work that aligns with your values, or a seasoned professional ready to share your expertise, JO is a place where your contributions can make a difference. We offer competitive benefits, career advancement opportunities, and a commitment to work-life balance, all within a supportive environment where everyone is empowered to grow and succeed.
Join JO, where progress is celebrated, people are uplifted, and your ideas can make a difference every day.
Position Summary:
The Customer Success Representative is an essential role within our customer success team, responsible for managing a dedicated portfolio of client accounts. This position focuses on ensuring that every client receives prompt, friendly, and knowledgeable service from day one. The CSR plays a critical role in guiding new clients through the onboarding process, addressing routine inquiries, and monitoring customer health to ensure satisfaction. Working closely with team members, the CSR escalates complex issues when necessary and contributes to a seamless customer experience that builds the foundation for long-term retention and growth.
Primary Job Responsibilities:
  • Customer Communication & Satisfaction
    • Deliver service excellence by maintaining proactive, documented communication with customers regarding project status, issues, and future opportunities.
    • Respond to client inquiries with accuracy and urgency, acting as the primary point of contact for all day- to-day program questions.
    • Own the voice of the customer internally by communicating expectations, milestones, and requested ship/mail dates to planning and scheduling teams.
    • Attend and participate in client quarterly and annual business reviews and other data driven conversations about the state of their orders and business within Japs-Olson.
    • Create visibility around concerns and challenge the internal team and hold them accountable to ensure the customers' needs are met.
    • Record customer communication and maintain accurate data in the system regarding customer tickets and requirements.
    • Share all pertinent information with relevant departments about production delays, process changes, customer information, etc.
    • Keep Customer Success Team Leadership informed of any significant issues.
  • Client Onboarding & Relationship Management
    • Act as the primary point of contact for a designated portfolio of client accounts, responding to post-sale inquiries promptly, courteously, and efficiently to maintain high levels of customer satisfaction.
    • Participate with Commercial Team for smooth customer and project on-boarding for new project success.
    • Lead the onboarding of new clients and programs once awarded, ensuring a seamless transition from sales to execution.
    • Serve as the strategic relationship manager for assigned clients, fostering long- term partnerships through proactive outreach, solution-oriented support, and regular engagement.
    • Provide regular follow-ups and status updates to clients, ensuring that any concerns are addressed in a timely manner and that clients feel supported throughout their journey.
  • Order Management & Process Coordination
    • Own and execute order entry processes, including MSO and mail ticket creation, change order tracking, and order acknowledgment confirmations.
    • Ensure all project parameters are accurate for entering the Master Sales Order in the ERP system.
    • Make sure that all changes to initial orders are properly documented and captured for billing and revenue reconciliation.
    • Collaborate with internal planning teams to align client expectations with operational capabilities and ensure delivery commitments are met.
    • Communicate sample and order updates with the customer through order acknowledgements and open order reports.
    • Work with the sample coordinators to ensure samples are accurate and shipped in a timely matter to gain customer approvals.
  • Campaign Optimization & Upselling
    • Consult with clients on ways to improve campaign performance through format enhancements, data strategy, and USPS promotions.
    • Upsell awarded business by educating clients on JO's value-added services, such as finishing options, embellishments, and postage optimization.
    • Recommend process and format improvements that lead to better ROI and customer outcomes.
    • Monitor account activity for opportunities and prevention of churn.
  • Performance Insight & Client Reporting
    • Track and share post-mail program performance insights to inform future campaign decisions and increase customer satisfaction.
    • Support preparation and participation in client business reviews by providing relevant insights, performance data, and improvement opportunities.
    • Maintain accurate and up- to-date customer records in CRM, including contacts, communication history, KPIs, preferences, formats, and competitive insights. - Use customer data to support strategic account planning and retention strategies.
  • Customer Success Team Collaboration
    • Maintain a high level of organization addressing and resolving all issues as quickly as possible and allowing others to find information as needed, if a given Customer Success Representative is unavailable at that time.
    • Develop constructive and cooperative working relationships with colleagues throughout Japs-Olson and maintains them over time.
    • Provide mentoring, support, and direction to colleagues, being available for training, back-up, and project collaboration.
  • Additional Responsibilities
    • Deliver on established KPI's and goals as set by the Customer Success Leadership.
    • Travel as needed to meet customers and attain a better understanding of their business needs.
    • Maintains a solid understanding of Japs-Olson's services and competitive landscape.
    • Work continually to improve methods/processes of operations, systems, and general performance at Japs-Olson. Relays to appropriate staff and/or implements cost reduction plans.
    • Additional work duties as assigned.

Qualifications:
  • A bachelor's degree in business, communications, marketing, or a related field - or equivalent work experience in an applicable function is required.
  • 3-5+ years of customer-facing experience with a demonstrated commitment to excellent service.
  • A proactive and collaborative mindset with a desire to grow within the customer success discipline.
  • Strong interpersonal, communication, and organizational skills.
  • Solid understanding of business dynamics and customer needs.
  • Basic proficiency with CRM systems and an aptitude for learning new tools and processes.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and communicate them effectively to the customer.
  • Acts flexibly to conform to shifting priorities, demands and timelines.
  • Team player and the ability to work collaboratively with others from all areas of Japs-Olson.
  • Exceptional project management and leadership skills.
  • Highly motivated, competitive, and entrepreneurial individual with a desire to tackle challenging opportunities.
  • The ability to effectively and persuasively present complex information in a simple way to executive level audiences.
  • Passion and integrity with the drive to excel and deliver exceptional results.

JO is an equal employment opportunity employer. All employees and applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.
The pay range listed reflects typical compensation based on market data, generally between the 25th and 75th percentile for similar roles. Where you land within that range depends on your experience, skills, and qualifications. Our recruiters will keep you in the loop throughout the process, so you know where you stand. We're committed to fair and open conversations every step of the way.

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