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Customer Success Associate Jobs in Pickering, ON

Karbon

Senior Customer Success Manager

Toronto, ON · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

Recharge

Customer Success Manager (Toronto)

Toronto, ON · Remote

CA$94K - CA$118K/yr

The Tier 3 Customer Success team sits at the intersection of product expertise, merchant strategy, and commercial outcomes. This team stands out for its technical depth, bias toward action, and close ...

OneTrust

Senior Customer Success Manager

Toronto, ON · On-site

The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the start of ...

Karbon

Customer Success Manager - SMB

Toronto, ON · Remote

As an SMB Customer Success Manager you will... * Build and maintain strong customer relationships, acting as the main point of contact. * Manage a large portfolio of SMB accounts, maximizing the ...

Yotpo

Customer Success Manager (Ocean)

Toronto, ON · Hybrid

CA$100K - CA$125K/yr

Experience in customer success, account management, or brand partnerships, ideally in D2C, ecommerce, or SaaS. * A track record of driving adoption and outcomes for partners or customers with a high ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Pickering, ON

Customer Success Associate information

See Pickering, ON salary details

$21.7K

$42.9K

$63.2K

How much do customer success associate jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success associate in Pickering, ON is $42,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,814.00 and $47,198.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Pickering, ON?

The most popular types of Customer Success jobs in Pickering, ON are:

What job categories do people searching Customer Success Associate jobs in Pickering, ON look for?

The top searched job categories for Customer Success Associate jobs in Pickering, ON are:

What cities near Pickering, ON are hiring for Customer Success Associate jobs?

Cities near Pickering, ON with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Pickering, ON as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $42,873 per year, or $20.6 per hour.

Senior Customer Success Manager

Karbon

Toronto, ON • On-site, Remote

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 22 days ago

Key responsibilities

  • Own the renewal and expansion strategy for a portfolio of accounting firms, including identifying cross-sell and upsell opportunities.

  • Develop and maintain multi-threaded relationships with decision-makers and operational leaders, and conduct executive-level business reviews.

  • Proactively identify churn risks through behavioral data and health metrics, and develop structured save plans to mitigate risk.

Job description

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About the Role

Are you motivated by owning the commercial performance and measurable outcomes of a portfolio of accounting firms? Do you thrive operating as a strategic advisor to executive stakeholders, helping firms improve productivity, profitability, and workflow efficiency? Do you proactively identify risk and expansion opportunities through data, insight, and strong multi-threaded relationships?

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio — accountable for retention, expansion, value realization, and long-term customer growth. You'll function as a crucial link between our customers and our Product Development teams, bringing structured customer insights into roadmap conversations and revenue strategy.

Commercial Ownership & Growth

  • Drive measurable value realization within the first 90 days post-sale, aligning onboarding outcomes to defined business KPIs.
  • Own renewal and expansion strategy for your portfolio, including proactive identification of cross-sell and upsell opportunities (including Billing & Payments).
  • Drive Net Revenue Retention by increasing product adoption depth, seat expansion, and multi-threaded engagement.
  • Build and manage an accurate renewal forecast 90–120 days in advance.

Strategic Customer Leadership

  • Develop multi-threaded relationships across decision-makers, economic buyers, and operational leaders.
  • Enable internal champions with structured success plans, ROI articulation, and executive-ready materials.
  • Develop deep domain fluency in accounting firm operations and translate Karbon capabilities into strategic business outcomes.
  • Operate as a trusted advisor, diagnosing root causes of workflow inefficiencies and aligning product capabilities to measurable firm-level improvements.
  • Create and maintain structured Success Plans tied to customer KPIs and long-term growth objectives. 
  • Conduct executive-level business reviews to measure progress and unlock next best actions.

Risk & Retention Excellence

  • Proactively identify churn indicators through behavioral data, health metrics, and qualitative insight.
  • Develop structured save plans with clear ROI articulation and executive alignment when risk emerges.
  • Contribute to scalable retention methodologies as Karbon grows.

Cross-Functional Influence

  • Partner with Sales to support expansion strategy and complex renewal negotiations where needed.
  • Collaborate with Implementation, Support, and Education teams to ensure seamless customer experience across the lifecycle.
  • Translate customer insights into structured, data-backed feedback for Product and Engineering, influencing roadmap priorities.
  • Collaborate with Marketing to inform industry-specific messaging and thought leadership grounded in real customer outcomes.
  • Drive cross-functional alignment to remove friction and deliver measurable customer outcomes.

AI & Data Fluency

  • Leverage AI-driven tools and usage analytics to identify expansion opportunities, risk signals, and productivity gains.
  • Operate in a metrics-rich environment, using dashboards and insights to prioritize next best actions across your portfolio.
About You!
  • Based in the US or Canada and experienced working within distributed, global teams.
  • 7+ years of experience in B2B SaaS, ideally within accounting or professional services software.
  • Proven track record of owning renewals and driving measurable expansion revenue within complex accounts.
  • Strong executive communication skills with the ability to influence firm leaders and articulate ROI clearly and confidently.
  • Demonstrated ability to manage a portfolio with commercial rigor, strategic depth, and disciplined prioritization.
  • Proficiency with CRM, Customer Success platforms, forecasting tools, and analytics systems.
  • Comfortable operating in a data-driven environment.
  • Strong program management capability across cross-functional stakeholders.
  • Willingness to travel periodically for strategic customer engagements and industry events.
Why Work at Karbon?
  • Up to 5 weeks paid vacation per year
  • Strong benefits package including fully employer paid:
    • Medical, prescription and paramedical
    • Dental
    • Vision
    • Life insurance
    • $500 a year healthcare spending account
  • Flexible work hours
  • Working from home allowance
  • Generous parental leave
  • Work with (and learn from) an experienced, high-performing team
  • Be part of a fast-growing company that firmly believes in promoting high performers from within
  • A collaborative, team-oriented culture that embraces diversity invests in development and provides consistent feedback

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

The estimated base salary range for this role is:
$85,000—$97,000 CAD

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. ????

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!