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Customer Success Associate Jobs in Midvale, UT (NOW HIRING)

EasyPost

Customer Success Manager

Lehi, UT · On-site +1

$52K - $68K/yr

The Customer Success Manager will be responsible for managing customer renewals and will work closely with customers to understand their needs, address challenges, and guide them through a seamless ...

AlterMe

Customer Success Agent

Lehi, UT · On-site

$21/hr

AlterMe Member Success Advocate Full-time or Part-time$21/hour + Monthly Performance Bonus Do you thrive on helping others succeed? At AlterMe , we're on a mission to empower people to take control ...

Adobe

Senior Customer Success Manager

Lehi, UT · On-site

The Opportunity We're looking for a Senior Customer Success Manager to join the High Tech & Manufacturing Customer Experience team. In this role, you'll build deep relationships with clients ...

NetDocuments

Sr. Customer Success Manager

Lehi, UT · Hybrid

$85K - $95K/yr

NetDocuments is seeking a Onboarding Customer Success Manager. This role will support our customers, building long-term client retention through presenting product information, assisting the sales ...

Chargezoom

VP of Customer Success

Salt Lake City, UT

$165K/yr

Role Overview The VP of Customer Success will play a critical role in driving customer satisfaction and loyalty, ensuring our clients receive outstanding support and derive maximum value from our ...

NetDocuments

Sr. Customer Success Manager

Lehi, UT · On-site

$85K - $95K/yr

NetDocuments is seeking a Onboarding Customer Success Manager. This role will support our customers, building long-term client retention through presenting product information, assisting the sales ...

Revver

Enterprise Customer Success Manager

Lehi, UT · On-site

What You'll Bring to the Table * 35 years in customer success, account management, or a related role (SaaS environment strongly preferred). * Proven track record of driving adoption, renewals, and ...

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Workstream

Senior Manager of Customer Success

Lehi, UT · On-site +1

As a member of the Customer Success Leadership team, you'll coach and develop a high-performing team while driving customer retention, growth, and long-term success. Reporting to the Head of Customer ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Midvale, UT

Customer Success Associate information

See Midvale, UT salary details

$17.4K

$50K

$87.7K

How much do customer success associate jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer success associate in Midvale, UT is $49,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,800.00 and $61,800.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Midvale, UT? The most popular types of Customer Success jobs in Midvale, UT are:
What job categories do people searching Customer Success Associate jobs in Midvale, UT look for? The top searched job categories for Customer Success Associate jobs in Midvale, UT are:
What cities near Midvale, UT are hiring for Customer Success Associate jobs? Cities near Midvale, UT with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Customer Success Manager

Customer Success Manager

EasyPost

Lehi, UT • On-site, Remote

$52K - $68K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 15 days ago

Job description

Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses-from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us and help build the shipping infrastructure of the future. We're builders, problem-solvers, and "there has to be a better way" people. We like elegant architecture, fast decisions, and shipping (pun intended) improvements that power millions of deliveries every day. We stay scrappy, we move fast, and we don't wait for permission to innovate in an industry that desperately needs it. If you want to work on systems that actually move the world-literally-you're in the right place.
 
EasyPost does not consider candidates who misrepresent their identity, experience, employment history, or technical qualifications. Applications containing false information, stolen professional profiles, or unverifiable credentials will be removed from consideration. We conduct early-stage verification of resumes, LinkedIn profiles, GitHub accounts, and other relevant professional information as part of our hiring process.

Position Summary: 

The Customer Success Manager will be responsible for managing customer renewals and will work closely with customers to understand their needs, address challenges, and guide them through a seamless renewal process.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to, the following:

o Serve as the primary point of contact for assigned customers throughout the renewal lifecycle.

o Proactively manage customer renewals, ensuring timely engagement and successful completion of the renewal process.

o Identify customer needs and coordinate with internal teams to address questions, concerns, or issues that may impact the renewal process.

o Escalate issues to appropriate internal stakeholders to ensure timely resolution and a positive customer experience.

o Conduct customer check-ins, as appropriate, to assess account health, address concerns, and prepare for upcoming renewals.

o Navigate and facilitate difficult customer conversations related to renewals, account concerns, or retention risks.

o Maintain accurate customer information, including contacts, account health, renewal status, and significant customer interactions within the company-supported CRM.

o Collect customer feedback and insights to help EasyPost identify opportunities for improvement and enhance the overall customer experience.

Minimum Education & Experience Qualifications:

o Bachelor's degree

o 2-5 years of experience in a customer-facing role

o Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers. 

o Proven ability to work unsupervised or as a team member of both the local office team and wider company teams 

o A self-starter with initiative, drive and strong desire to succeed

o Previous experience working in shipping and logistics a plus

o Knowledge of Salesforce and Zendesk a plus

Core Competencies Required: 

 

o Knowledge & Application: Learn to use professional concepts. Applies knowledge and basic problem solving techniques to define and resolve problems. Determines a course of action based on guidelines.


o Complexity & Problem Solving:Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Work is reviewed periodically based on a set of defined procedures or precedence. Normally receives general instruction on work and new assignments.

 

o Collaboration & Interaction:Develops stable working relationships internally. Exchanges standard/basic information with colleagues and immediate supervisor, project leaders and other professionals in the team/group.

Physical Requirements:

o Minimal to light physical effort is required in performing duties.

o Prolonged stationary periods at a desk and working on a computer.

o Extensive use of computers, keyboards, and communication-based technology to exchange information.

o Occasional walking and lifting may be required and must be able to lift 15 pounds at any given time.

o Travel Required: 10% 

Work Environment:

o Core Values: Build and sell products we believe in, accountability and authenticity in all we do, customers guide the way, and persistence and humility. 

o Remote, home office or office location with potential hybrid schedule.

o Team-based culture.

o Fast-paced environment.

o Required on-call hours. 

$52,000 - $68,000 a year
What We Offer:
 
o Comprehensive medical, dental, vision, and life insurance
o Competitive compensation package and equity
o Monthly work from home stipend of $50
o Flexible work schedule and paid time off
o Collaborative culture with a supportive team
o A great place to work with unlimited growth opportunities
o The opportunity to make massive contributions at a hyper-growth company
o Make an impact on a product helping ship millions of packages per day
 
Data Privacy Notice for Job Applicants:
For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy
 
"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."
 
To be considered for this position, you must be authorized and based in the United States.
 
If you have any questions or concerns you can reach out to me directly on LinkedIn @KristinaPerna :).
 
Any communication to applicants relating to the EasyPost hiring process will only come from email addresses with the domains [email protected] and [email protected]. If in the course of the application or hiring process with EasyPost you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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