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Customer Success Associate Jobs in Midvale, UT (NOW HIRING)

Role, Inc.

Head of Customer Success

Holladay, UT

Role Overview The Head of Customer Success will play a critical role in driving customer satisfaction and loyalty, ensuring our clients receive outstanding support and derive maximum value from our ...

Revver

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

Revver

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

Revver

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

Canals

Customer Success Manager

Lehi, UT · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Trovy

Customer Success Representative

Salt Lake City, UT · On-site

$20 - $22/hr

Role Overview As a Customer Success Representative, you'll be a front-line point of contact for Trovy customers, helping them move through onboarding, collecting and processing documents, and ...

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

$95K - $120K/yr

Raised $25M+ from Khosla Ventures and YC AI Success Manager - Broccoli AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of ...

Pattern

Customer Success Manager

Lehi, UT · On-site

What is a day in the life of the Customer Success Manager? * Client Management * Portfolio Growth: Manage a dedicated portfolio of up to 10 clients, providing comprehensive training and support to ...

Pattern

Customer Success Manager

Lehi, UT · On-site

What is a day in the life of the Customer Success Manager? * Client Management * Portfolio Growth: Manage a dedicated portfolio of up to 10 clients, providing comprehensive training and support to ...

Pattern

Customer Success Manager

Lehi, UT · Remote

What is a day in the life of the Customer Success Manager? * Client Management * Portfolio Growth: Manage a dedicated portfolio of up to 10 clients, providing comprehensive training and support to ...

Global Payments

Manager, Customer Success

Lindon, UT

We're looking for a Manager, Customer Success to join our ever-evolving Customer Success Team and help shape the future of global commerce. In this role, you will lead a team focused on strengthening ...

Pave

Customer Success Engineer

Salt Lake City, UT · On-site

$96K - $121K/yr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Everseen

Customer Success Manager

Salt Lake City, UT · On-site

The Role The Customer Success Manager role is pivotal in building and nurturing long-term partnerships with our retail clients. You will serve as the primary voice for value assurance, retail best ...

Pave

Customer Success Engineer

Salt Lake City, UT · On-site

$190/hr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

EasyPost

Customer Success Manager

Lehi, UT · On-site +1

$52K - $68K/yr

The Customer Success Manager will be responsible for managing customer renewals and will work closely with customers to understand their needs, address challenges, and guide them through a seamless ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Midvale, UT

Customer Success Associate information

See Midvale, UT salary details

$17.4K

$50K

$87.7K

How much do customer success associate jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer success associate in Midvale, UT is $49,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,800.00 and $61,800.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Midvale, UT? The most popular types of Customer Success jobs in Midvale, UT are:
What job categories do people searching Customer Success Associate jobs in Midvale, UT look for? The top searched job categories for Customer Success Associate jobs in Midvale, UT are:
What cities near Midvale, UT are hiring for Customer Success Associate jobs? Cities near Midvale, UT with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Customer Success Manager

Customer Success Manager

PDQ.com Corporation

South Salt Lake, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

About PDQ
PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.
PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement
Job Description:
  • Before you apply, please note:
    • This is a hybrid role open to candidates in the Salt Lake City, UT area with an expectation of three in-office working days at our South Salt Lake City headquarters.

PDQ is seeking a bold, customer-driven problem solver to join our high-performing Customer Success, Pooled Accounts team. As a CSM, you'll work across a dynamic book of accounts, delivering proactive guidance, driving product expansion, and securing renewals, while making life easier for the IT heroes we serve. You will serve as a customer advocate and seller across many accounts covered in our pooled model and interact with them at various points in their customer journey. We take pride in working smart, collaborating candidly, and owning outcomes.
Success in this role is measured through customer retention, expansion, customer engagement, and operational excellence metrics.
What you'll be doing:
  • Drive renewal strategy and execution across a shared customer book
  • Identify usage trends and lead early interventions when risk is detected
  • Recommend and coordinate cross-product expansions that solve customer pain points
  • Capture voice-of-the-customer insights to influence product roadmap and strategy
  • Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience

We're looking for people who have:
  • 2+ years of SaaS/B2B sales experience
  • Experience assisting with or leading with customer demonstrations and contract negotiations
  • We rely on Salesforce, Slack, and Microsoft Office to stay connected and informed, but it's your critical thinking and proactive communication that will drive success

Who you are:
  • Ownership: You take responsibility for projects, drive results, and deliver on commitments
  • Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions
  • Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork
  • Improvement: You continuously seek opportunities for growth, innovation, and personal development
  • Natural curiosity and proactivity - you have a desire to learn as much as you can about PDQ products and how they can provide added value to sysadmins
  • Strong aptitude to grasp technical products and concepts and convey them through product demonstrations
  • Ability to demonstrate skilled discovery leading to uncovering customer opportunity
  • Excellent pipeline hygiene and attention to detail
  • Ability to build credibility quickly with customers and confidently guide business conversations
  • Strong focus on goal attainment and consistently driving towards achieving and exceeding targets

Tools we use:
  • Slack
  • Salesforce
  • Microsoft Office
  • TextBlaze
  • Scribe

PDQ Perks & Benefits:
PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:
  • 4-Day Work Week
  • Equity
  • Managers who champion professional development
  • 100% Premium Coverage for medical, dental and vision for you and your dependents
  • 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
  • Company Match of the first 6% of your employee deferrals
  • Flexible Paid Time Off Policy that treats you like the adult that you are
  • Health Savings Account (HSA) and wellness incentives
  • Quarterly Company Values Award (team member nominated)

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.
The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

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