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Customer Success Associate Jobs in Layton, UT (NOW HIRING)

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

MarketStar

Customer Success Manager - Digital Ads

Ogden, UT · On-site +1

$55K - $65K/yr

About the Customer Success Manager - Digital Ads: MarketStar is seeking a Customer Success Manager (CSM) to support a leading digital advertising and media technology platform. In this role, you will ...

MarketStar

Customer Success Manager - Digital Ads

Ogden, UT · On-site

$55K - $65K/yr

About the Customer Success Manager - Digital Ads: MarketStar is seeking a Customer Success Manager (CSM) to support a leading digital advertising and media technology platform. In this role, you will ...

MarketStar

Customer Success Manager - Digital Ads

Ogden, UT · On-site

$55K - $65K/yr

About the Customer Success Manager - Digital Ads: MarketStar is seeking a Customer Success Manager (CSM) to support a leading digital advertising and media technology platform. In this role, you will ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Layton, UT

Customer Success Associate information

See Layton, UT salary details

$16.8K

$48.1K

$84.5K

How much do customer success associate jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success associate in Layton, UT is $48,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $59,500.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Layton, UT?

The most popular types of Customer Success jobs in Layton, UT are:

What job categories do people searching Customer Success Associate jobs in Layton, UT look for?

The top searched job categories for Customer Success Associate jobs in Layton, UT are:

What cities near Layton, UT are hiring for Customer Success Associate jobs?

Cities near Layton, UT with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Layton, UT as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $48,146 per year, or $23.1 per hour.

Sr. Customer Success Manager

LoanPro

Farmington, UT • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 15 days ago

Job description

Sr. Customer Success Manager - Farmington, UT (Preferred)
Why LoanPro:
"We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance." -Rhett Roberts, CEO
At LoanPro, we're more than just a fintech company-we're transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growing-it's leading the industry transformation.
How we do what we do:
"Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That's what I'm most proud of
here at LoanPro- the team that builds LoanPro. We do what we do because of our people." -Rhett Roberts, CEO
At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.
What you own:
Sr. Customer Success Managers (CSMs) are a pivotal part of our Customer Success team. You are responsible for nurturing and maintaining strong relationships with our valued customers. The primary objective of a Sr. Customer Success Manager (CSM) is to ensure the success and satisfaction of our customers throughout their LoanPro journey. By understanding the unique needs and objectives of our customers, a Sr. CSM will proactively engage with key stakeholders, provide personalized support, and offer strategic guidance to drive the maximum value from our solutions. Your efforts will focus on retention, revenue growth, and maximizing customer lifetime value. A successful Sr. CSM is a customer advocate and trusted advisor, playing a crucial role in driving customer success and fostering lasting partnerships that contribute to LoanPro's growth and success.
Essential Job Functions:
  • Technical Capabilities
    • Demonstrates strong technical understanding of software/SaaS, and LoanPro. Capable of effectively supporting customer conversations by explaining technical concepts, troubleshooting basic technical problems, and coordinating with technical teams to ensure seamless service delivery.
    • A thought leader. Handling technical discussions and assisting customers in determining the best course of action and how to best employ LoanPro and our ecosystem of integrations..
  • Business Conduct
    • Demonstrates a solid understanding of lending, fintech, and business principles.
    • Demonstrates a high level of business acumen and professionalism, able to engage with clients at all levels.
    • Consistently responds to customer inquiries and internal communications (within the same day for most items)
    • Engages in clear, professional communication with customers and internal teams.
    • Proactively identifies potential issues, areas for improvement, and opportunities to add value, taking initiative to address them before they escalate.
    • Creates and delivers clear and effective presentations, occasionally needing assistance with more complex topics.
  • Relationship Development:
    • Builds strong relationships fostering trust and loyalty both internally and externally.
    • Effectively manages a complex portfolio of customers, identifying trends and common issues while providing consistent and high quality service.
    • Manage common escalations by developing initial action plans and proactively working with team members and leadership.
    • Conduct regular strategic/quarterly business reviews with clients, building out the schedule, agenda, and attendee list strategically.
  • Customer Training:
    • Collaborate across the organization to coordinate and deliver training programs and resources.
    • Work with various teams to build and maintain educational materials that increase customer self-sufficiency.
  • Feedback Collection:
    • Implement mechanisms for gathering feedback on products, services, and overall customer experience.
    • Analyze feedback to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
  • Upselling and Cross-Selling:
    • Identify opportunities for upselling or cross-selling based on customer usage patterns and needs.
    • Collaborate with sales teams to maximize revenue potential.
  • Customer Health Monitoring:
    • Utilize key performance indicators (KPIs) and metrics to assess customer health.
    • Implement systems to monitor and analyze customer data, identifying early signs of dissatisfaction or potential churn.
  • Scalability Planning:
    • Develop and refine scalable processes to manage a growing customer base efficiently.
    • Evaluate and implement customer success tools and technologies to enhance operational effectiveness.
  • An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at managers discretion and in accordance with company hybrid policy.
  • Other duties as prescribed

What you need for success:
  • Proven experience in Customer Success, Account Management, or a similar role in the SaaS industry.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Experience in loan management or financial services is a plus.
  • Dedication to high-quality customer service delivery and integrity through proven client and customer relationships
  • Energetic high performer who can meet deadlines, work independently, take initiative and follow through with requests
  • Proficiency in G Suite, Microsoft Office applications as well as industry-specific analysis software
  • Desire to support the LoanPro Core Values & Beliefs

Benefits of the Role:
  • 80% Medical/Dental
  • PTO and Holiday Schedule
  • HSA and 401K Match
  • Wellness Rewards and EAP

At LoanPro, we have the ability to make a real difference. LoanPro offers a value-based, innovation-focused, learning culture and endless opportunities for growth. Come help us build LoanPro.
If you need an accommodation to apply for the position or during the interview process, please email hr@loanpro.io

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