ZipRecruiter

Log In

1

Customer Success Associate Jobs in Hamilton, ON (NOW HIRING)

ReturnPro

Customer Success Manager

Brantford, ON · On-site

Business Development: continuously looking for ways to grow the account, expand scope, and unlock new value for both the client and ReturnPro Success at ReturnPro * You're a natural relationship ...

Assent

Sr. Customer Success Manager

Ottawa, ON · Hybrid

The Senior Customer Success Manager will play an integral role in delivering our services to ... Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client ...

Conexiom

Senior Customer Success Manager

Kitchener, ON · On-site

Every account in your portfolio has a documented success plan, refreshed on a regular cadence, aligned to the customer's business objectives showing progress over time * You can point to specific ...

BinSentry

Director of Customer Success

Kitchener, ON · On-site

Strengthening cross-functional alignment with Sales, Product, and Operations The ideal candidate brings a blend of Customer Success leadership and product-oriented thinking, with the ability to ...

Geotab

Pilot Success Manager

Oakville, ON

Geotab is seeking a Pilot Success Manager who will focus on the most strategic accounts across ... Act as a trusted advisor to key customer stakeholders. Use pilot data and insights to proactively ...

Schema App

Customer Support Associate

Guelph, ON

About the Role The Customer Support Associate is a critical execution role responsible for ... This role reports to the Manager of Customer Success. Functional Accountabilities Act as a Product ...

Growthopia

Client Success Manager - Canada

Ottawa, ON · Remote

$80K - $100K/hr

Client Success Manager -- Remote Growthopia Most people in client success spend their days chasing tickets and writing status updates nobody reads. This role is different. You're working directly ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Hamilton, ON

Customer Success Associate information

See Hamilton, ON salary details

$22.4K

$44.2K

$65.1K

How much do customer success associate jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success associate in Hamilton, ON is $44,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,916.00 and $48,610.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Hamilton, ON?

The most popular types of Customer Success jobs in Hamilton, ON are:

What job categories do people searching Customer Success Associate jobs in Hamilton, ON look for?

The top searched job categories for Customer Success Associate jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Customer Success Associate jobs?

Cities near Hamilton, ON with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Hamilton, ON as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $44,156 per year, or $21.2 per hour.

Customer Success Manager

ReturnPro

Brantford, ON • On-site

Full-time

Re-posted 4 days ago

Job description

At ReturnPro, the Account Manager is the face of the company. You are the person our clients trust, the one who holds the relationship together, and the bridge between what we promise and what we deliver. You will own every dimension of the client experience, from day-to-day communications to long-term account growth, making sure our clients feel like they always have someone in their corner.

This isn't just a relationship-management role. You will have deep visibility into the operational engine behind each account and be accountable for the financial and service outcomes that keep our clients coming back and growing with us.

WHAT YOU'LL DO

Client Relationship & Experience

  • Be the primary point of contact, clients know your name and trust your word

  • Serve as the buffer between business operations and the client, ensuring clear and consistent communication at every touchpoint

  • Stay in the loop on all client communications, nothing falls through the cracks on your watch

  • Own the delivery of the client experience on behalf of ReturnPro, including tracking and meeting agreed KPIs

  • Map each client's organizational structure and actively build relationships across their team, not just with your primary contact

  • Identify opportunities to deepen and expand each relationship over time

Internal Ownership & Accountability

  • On every program you own, you are responsible for driving ReturnPro's internal expectations, not just the client's. That means:

    • Revenue: holding the line on revenue expectations and identifying growth levers within the account

    • Supply Chain: staying close to all activity across Receiving, Check-in, VAS, and Fulfillment, and flagging issues before they become problems

    • ReCommerce & Fulfillment: ensuring performance benchmarks are met across both channels

    • Gross Margin: identifying expected gross margin by activity type and proactively surfacing bottlenecks that erode margin

    • Business Development: continuously looking for ways to grow the account, expand scope, and unlock new value for both the client and ReturnPro

Success at ReturnPro

  • You’re a natural relationship-builder, people trust you quickly and feel confident you're in control

  • You balance the interests of the client and the business without losing sight of either

  • You're detail-obsessed but never lose the big picture

  • You communicate proactively — you don't wait to be asked

  • You're comfortable in the weeds of supply chain and operations, not just in the boardroom

  • You treat gross margin as a shared responsibility and know how to diagnose it

  • You find energy in growing accounts, not just maintaining them

Ready to be the face of ReturnPro?

We'd love to hear from you.

Apply