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Customer Success Associate Jobs in Fort Mill, SC

MicroStrategy

Customer Success Manager

Charlotte, NC · On-site

Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You ...

United IT Solutions

Customer Success Lead

Charlotte, NC · On-site

Customer Success Lead Location : Charlotte, NC (Hybrid) In this role, you will serve as the connective tissue between product, engineering, line-of-business stakeholders, and end users-helping teams ...

United IT

Customer Success Lead

Charlotte, NC · On-site

Customer Success Lead Location: Charlotte, NC (Hybrid) In this role, you will serve as the connective tissue between product, engineering, line-of-business stakeholders, and end users--helping teams ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Fort Mill, SC

Customer Success Associate information

See Fort Mill, SC salary details

$16.3K

$46.6K

$81.7K

How much do customer success associate jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success associate in Fort Mill, SC is $46,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $57,600.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Fort Mill, SC? The most popular types of Customer Success jobs in Fort Mill, SC are:
What job categories do people searching Customer Success Associate jobs in Fort Mill, SC look for? The top searched job categories for Customer Success Associate jobs in Fort Mill, SC are:
What cities near Fort Mill, SC are hiring for Customer Success Associate jobs? Cities near Fort Mill, SC with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Fort Mill, SC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, 10% Hybrid, and 10% Remote job distribution, with an average salary of $46,566 per year, or $22.4 per hour.

Customer Success Specialist

Home Clean Heroes

Charlotte, NC • On-site

$17 - $22/hr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Company car
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Join Our Team as a Customer Success Specialist - Be a Hero, Not Just a Rep!
Are you passionate about people and creating exceptional customer experiences? Do you thrive in a fast-paced, mission-driven environment? Home Clean Heroes of Greater Charlotte is looking for a full-time Customer Success Specialist to support our clients, champion our cleaning team, and help us deliver heroic service every day.
Why Home Clean Heroes?
We're not your average cleaning company - we're on a mission to redefine the home cleaning industry. A portion of every cleaning goes to support our local First Responders, and we're building a team that reflects that same spirit of service, pride, and professionalism. We don't just clean homes - we give customers peace of mind and a reason to smile. And we need a Hero behind the scenes to make that happen.
What You'll Do:
As our Customer Success Specialist, you'll play a vital role in ensuring our customers have a smooth, reliable, and positive experience from the first phone call to the final clean. Responsibilities include:
  • Acting as the first point of contact for client inquiries by phone, text, and email
  • Scheduling and confirming appointments, managing the daily cleaning schedule
  • Following up with customers for feedback, special requests, or service changes
  • Resolving service issues quickly and professionally to ensure customer satisfaction
  • Supporting our field teams by coordinating routes, updating them on customer needs, and tracking job completions
  • Maintaining client records and service notes using our software tools
  • Assisting with light administrative tasks and occasional marketing projects

Who You Are:
  • A natural communicator with a friendly, upbeat personality
  • Organized and detail-oriented, with strong time management skills
  • Tech-savvy and comfortable using scheduling software and CRM systems (training provided)
  • Experienced in customer service, scheduling, or admin support (bonus if in home services, hospitality, or retail)
  • A problem-solver who stays cool under pressure and cares about getting it right
  • Able to work on-site at our Charlotte office (not a remote position)
  • Passionate about serving the community and being part of a mission-driven team

What You'll Receive:
  • Competitive hourly rate ($17-$22/hour based on experience)
  • Paid training and opportunities for advancement
  • Work-life balance - no night or weekend shifts required
  • Paid holidays and vacation after eligibility period
  • Health insurance and retirement plan contribution
  • Snacks, drinks, and a fun office environment
  • Gift card incentives and employee recognition programs
  • A chance to be part of something meaningful - where every clean supports a hero in the community

If you're ready to make a difference and grow with a company that values your skills, heart, and hustle - apply today and help us keep Greater Charlotte clean and cared for!
Compensation: $17.00 - $22.00 per hour
Home Clean Heroes is not your ordinary maid service - we are a fresh take on the home cleaning industry, setting the new standard for excellent customer service
Our cleaners are Heroes, not maids. We believe that quality service is built on reliability and customer confidence, so we go the distance to ensure that we provide professional house cleaners that our clients can trust. Our ideal Hero is detail-oriented, hardworking, passionate about serving others and extremely dependable! No experience? We provide the training!
Do you want to serve your local community? If so, Home Clean Heroes could be your perfect opportunity.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Clean Heroes Corporate.

Apply