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Customer Success Associate Jobs in Burlington, VT

PetsApp

Customer Success Manager

Burlington, VT · On-site

$70 - $90/hr

Commensurate with experience Brandhub is looking for a Customer Success Manager to serve as a dedicated partner to one of our largest enterprise clients. You'll be embedded with the client's team ...

Home Depot

Customer Service/Sales

Williston, VT · On-site

$19 - $22/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Williston, VT · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Ross Stores

Retail Associate

Plattsburgh, NY

$16 - $18.25/hr

... success and growth. Our focus has always been bringing our customers a constant stream of high ... The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...

Ross Stores

Retail Associate

Plattsburgh, NY · On-site

$16 - $18.50/hr

... success and growth. Our focus has always been bringing our customers a constant stream of high ... The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...

DSI

Sales Associate - Training Provided

Colchester, VT · On-site

$60K/yr

Paid training to set you up for success * Career advancement opportunities -- we promote from ... We are currently hiring energetic, customer-focused Retail Sales Associates to represent AT&T in a ...

DSI

Sales Associate - Training Provided

Colchester, VT · On-site

$60K/yr

Paid training to set you up for success * Career advancement opportunities - we promote from within ... We are currently hiring energetic, customer-focused Retail Sales Associates to represent AT&T in a ...

DSI

Sales Associate - Training Provided

Colchester, VT

$60K/yr

Paid training to set you up for success * Career advancement opportunities - we promote from within ... We are currently hiring energetic, customer-focused Retail Sales Associates to represent AT&T in a ...

Curtis Lumber Co Inc.

Sales Associate

Burlington, VT

$18 - $20/hr

We recognize our employees hard work and dedication are the driving force of our success, and we ... Work to meet prospect customers' needs - Excellent customer service skills * Effective suggestive ...

Curtis Lumber Co Inc.

Sales Associate

Burlington, VT · On-site

$18 - $20/hr

We recognize our employees hard work and dedication are the driving force of our success, and we ... Work to meet prospect customers' needs - Excellent customer service skills * Effective suggestive ...

Curtis Lumber Co Inc.

Sales Associate

Burlington, VT · On-site

$18 - $20/hr

We recognize our employees hard work and dedication are the driving force of our success, and we ... Work to meet prospect customers' needs - Excellent customer service skills * Effective suggestive ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Burlington, VT

Customer Success Associate information

See Burlington, VT salary details

$18.2K

$52.2K

$91.7K

How much do customer success associate jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success associate in Burlington, VT is $52,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $64,600.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Burlington, VT?

The most popular types of Customer Success jobs in Burlington, VT are:

What job categories do people searching Customer Success Associate jobs in Burlington, VT look for?

The top searched job categories for Customer Success Associate jobs in Burlington, VT are:

What cities near Burlington, VT are hiring for Customer Success Associate jobs?

Cities near Burlington, VT with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Burlington, VT as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $52,222 per year, or $25.1 per hour.

Customer Success Manager

PetsApp

Burlington, VT • On-site

$70 - $90/hr

Other

Posted 4 days ago

Job description

Location: Burlington, VT Salary Range: Commensurate with experience

Brandhub is looking for a Customer Success Manager to serve as a dedicated partner to one of our largest enterprise clients. You'll be embedded with the client's team, serving as their primary point of contact for everything related to the Brandhub platform: day-to-day questions, feature training, and making sure the people actually using the platform know how to get the most out of it.

About Brandhub

Brandhub is the operating system for trade marketing. We help leading consumer brands plan, execute, and track field marketing activations — capturing rich operational data at every step. Our clients include some of the biggest names in the alcohol beverage space. For our largest clients, we build custom, deep integrations that make Brandhub a core part of how their teams operate every day.

The Role

You’ll be the person this client's team turns to when they have a question, need a refresher, or are trying to figure out how to use a new feature. Over time, you'll understand how they work as well as they do — their workflows, their pain points, the quirks of their org. That familiarity is the job.

You'll also be the bridge between the client and Brandhub's internal teams. When the client has feedback or needs something, you'll know how to bring that back in a way that actually gets heard and acted on.

What You’ll Do Day-to-Day Client Support
  • Be the primary point of contact for your client's platform users — answering questions, troubleshooting issues, and making sure things keep moving.
  • Build enough familiarity with the client's workflows that you can anticipate what they need, not just react to what they ask.
  • Manage and prioritize incoming requests across a large, distributed user base.
  • Know when to solve something yourself and when to loop in product or engineering.
Training & Feature Adoption
  • Lead training sessions when new features ship — helping users understand not just what changed, but why it matters for how they work.
  • Create clear, practical training materials and videos that actually get used (not just filed away).
  • Track adoption across the user base and proactively reach out when usage patterns suggest someone is stuck or underutilizing the platform.
  • Translate complex platform capabilities into plain language for users who aren't thinking about software — they're thinking about their programs.
Client Partnership
  • Show up as a member of the client's extended team — present, reliable, and invested in their success.
  • Run regular check-ins with key stakeholders and surface relevant updates from Brandhub's product roadmap.
  • Bring client feedback back to internal teams in a structured, useful way.
  • Help the client connect the dots between how they're using Brandhub and the outcomes they care about.
Experience
  • 3–5 years in a Customer Success, Account Management, or Client Services role — experience working closely with a single large account is a plus.
  • Background in B2B SaaS or platform products; comfortable working with software users at varying levels of technical comfort.
  • Experience running training or enablement programs — building materials, leading sessions, and following up on adoption and a passion for doing it.
Skills
  • People-oriented — you enjoy starting and building new relationships
  • Strong communicator: clear in writing, confident in meetings, and good at reading the room.
  • Good at building trust, especially with people who are initially skeptical or resistant to change.
  • Self-directed — you manage your own time and priorities without needing a lot of hand-holding.
Nice to Have
  • Background in trade marketing, CPG, retail, or the alcohol beverage industry.
  • Experience working as an embedded or dedicated resource within a client's organization.
  • Familiarity with building training documentation or help content.

Select is an equal opportunity employer and highly values diversity. Select does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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