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Customer Success Associate Jobs in Atlanta, GA (NOW HIRING)

Finastra

Customer Success Director

Atlanta, GA

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending ...

C Square

Customer Success Manager

Lithia Springs, GA · On-site

Customer Success Manager Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our ...

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

Aderant

Associate Client Success Manager

Atlanta, GA · On-site

Aderant is seeking a Assoc. Client Success Manager Aderant is a global industry leading software ... Translate customer goals and challenges into clearly defined success outcomes * Develop and ...

Evident.io

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure ...

Cyxtera

Customer Success Manager

Lithia Springs, GA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Genlogs

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Atlanta, GA

Customer Success Associate information

See Atlanta, GA salary details

$17.8K

$51K

$89.4K

How much do customer success associate jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success associate in Atlanta, GA is $50,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $63,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Atlanta, GA? The most popular types of Customer Success jobs in Atlanta, GA are:
What are popular job titles related to Customer Success Associate jobs in Atlanta, GA? For Customer Success Associate jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Atlanta, GA look for? The top searched job categories for Customer Success Associate jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Customer Success Associate jobs? Cities near Atlanta, GA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Atlanta, GA as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,959 per year, or $24.5 per hour.

Customer Success Manager

Canary Hiring Technologies

Atlanta, GA

$70K - $95K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

Customer Success Manager - First Customer Success Hire | Software Startup
$70,000 - $95,000/year + Bonus
Hybrid in Atlanta | Full-time
HR Tech | SaaS | Customer Success
About the Role
Join our fast-growing HR technology startup as our first Customer Success Manager. Help companies reduce turnover and hire better talent using our innovative platform. Ground-floor opportunity with significant career growth potential.
Compensation & Benefits:
Competitive salary: $70,000 - $95,000 based on experience
Performance Bonus
Health, dental, and vision insurance
PTO
Work Environment:
Hybrid work environment, but strong preference for candidates who live close enough to walk, bike or scooter to the office. We will help the successful candidate move near to the office.
3 days in the office are expected. Most of us are here 4 or 5 days. Friday is Fun Shirt Friday.
Fast-paced startup culture
Growth Opportunities:
Shape the customer success function from day one
Direct access to founders and leadership team
Potential to build and lead a team as we scale
Exposure to all aspects of startup operations
About Our Company
We're a software startup transforming how employers hire and retain top talent. Our platform combines data analytics with proven engagement strategies to help companies build stronger teams and reduce costly turnover.
Company Culture
Customer-first mindset in everything we do
Data-driven decision making
Transparency and open communication
Ownership and accountability
Fast learning and continuous improvement
Our Recruiting Process:
1. A person will review your resume'
2. Those who pass the first screen will receive an AI interview call to ask about basic screening questions.
3. Those who pass the second screen will receive a video interview about specific customer success topics.
4. The next step will be a person to person interview conducted over the web.
5. The final step is an in person office interview.
Thank you for considering Canary Hiring Technolgoies and good luck!

Requirements/Responsibilities

Key Responsibilities
Manage customer relationships from onboarding through renewal.
Drive product adoption and ensure customers achieve hiring and retention goals.
Build customer success processes, playbooks, and training materials from scratch.
Analyze customer data to identify trends and improvement opportunities.
Partner with Sales, Product, and Engineering teams on customer feedback.
Create and track success metrics (NPS, retention, adoption rates, ROI).
Identify upsell and expansion opportunities within existing accounts.
Required Qualifications
3+ years in customer success, account management, or client-facing B2B roles
SaaS experience required
Proven track record managing multiple accounts and driving retention
Strong communication and relationship-building skills
Proficient with CRM systems and data analysis tools
Bachelor's degree
Preferred Qualifications
B2B SaaS customer success experience
HR technology or talent acquisition software background
Experience building CS processes at early-stage companies
Familiarity with people analytics or employee engagement platforms
Bonus, experience with AI agents

Special Instructions

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a optionally a Cover Letter.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

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