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Customer Success Associate Jobs in Pennsylvania (NOW HIRING)

Eaton Plc

Customer Success Manager

Coraopolis, PA · On-site

Customer Success Manager Eaton's Digital Office is seeking a Customer Success Manager to support our expanding portfolio of Brightlayer software solutions. This role will orchestrate the post-sale ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

Tektronix

Manager, Customer Success

Pittsburgh, PA

The Manager, Customer Success is responsible for leading and developing a team of Customer Success Managers (CSMs) to deliver consistent customer outcomes, drive adoption of products and services ...

Fortive

Manager, Customer Success

Pittsburgh, PA

The Manager, Customer Success is responsible for leading and developing a team of Customer Success Managers (CSMs) to deliver consistent customer outcomes, drive adoption of products and services ...

Fortive

Manager, Customer Success

Pittsburgh, PA · On-site

The Manager, Customer Success is responsible for leading and developing a team of Customer Success Managers (CSMs) to deliver consistent customer outcomes, drive adoption of products and services ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Pennsylvania

Customer Success Associate information

See Pennsylvania salary details

$18.5K

$53.1K

$93.2K

How much do customer success associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success associate in Pennsylvania is $53,118.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,700.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Pennsylvania?

The most popular types of Customer Success jobs in Pennsylvania are:

What are popular job titles related to Customer Success Associate jobs in Pennsylvania?

For Customer Success Associate jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Pennsylvania look for?

The top searched job categories for Customer Success Associate jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Customer Success Associate jobs?

Cities in Pennsylvania with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,118 per year, or $25.5 per hour.

Client Success Associate - Remote

Care Options for Kids

State College, PA • On-site, Remote

$23 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

At Care Options for Kids, we are committed to providing the highest quality of service, delivering excellence in everything we do, and maintaining integrity in every interaction.
The Client Success Associate is responsible for managing the end-to-end referral and admission process for patients requiring private duty nursing services in the home. This role ensures timely, accurate, and compliant intake operations while serving as a key liaison among referral sources, patients and families, clinical teams, and payers.
Client Success Associate responsibilities include, but are not limited to:
  • Receive and manage incoming referrals from hospitals, physicians, case managers, managed care organizations, and community partners.
  • Coordinate and manage all new patient intakes from referral through admission and service activation.
  • Review referral documentation for completeness and accuracy, and enter all required information into the EMR.
  • Verify patient eligibility, benefits, and insurance coverage, including Medicaid and commercial insurance plans.
  • Obtain, submit, and track authorization requests and Single Case Agreements from initiation through execution.
  • Serve as the primary point of contact for patients, families, and referral sources regarding services, rates, admission status, and available community resources.
  • Maintain ongoing communication and provide timely updates to referral sources, families, and internal team members regarding intake status and service readiness.
  • Ensure compliance with agency policies, regulatory requirements, payer guidelines, and documentation standards.
  • Complete assigned Intake Workflow tasks within the EMR and identify opportunities to improve intake processes and operational efficiency.
  • Track and maintain accurate intake records, metrics, and reporting data to support departmental performance goals.

Qualifications:
  • Associate degree required; bachelor's degree preferred.
  • Minimum of two years of experience in healthcare intake, admissions, care coordination, home health, private duty nursing (PDN), or managed care preferred.
  • Knowledge of insurance verification, authorization processes, Medicaid programs, managed care organizations, Single Case Agreements, and health plans related to PDN services preferred.
  • Strong organizational, communication, and interpersonal skills.
  • Proficiency with EMR systems and Microsoft Office applications, including Outlook and Excel.
  • Ability to communicate effectively in English, both verbally and in writing; bilingual skills are a plus but not required.
  • Ability and willingness to travel occasionally (up to 10%) for team meetings, training, conferences, and other business-related events as needed.
Care Options for Kids offers benefits to variable paid employees based on certain measurement periods. These benefits are available to eligible employees and are designed to support the health and well-being of you and your family.
Location:Remote in Pennsylvania, New Jersey or Delaware
Wage:$23.00 to $25.00/hour
Benefits include:
  • Paid time off
  • Medical, dental and vision
  • 401K
  • Other voluntary products

Apply