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Customer Success Associate Jobs in Mississippi (NOW HIRING)

Waste Pro

Customer Success Manager

Gautier, MS · On-site

Interfaces with WP executives, managers, associates to develop effective actions to ensure client success. 12. In tandem with both Division Manager and Region Sales Manager, actively solves customer ...

Waste Pro

Customer Success Manager

Gautier, MS · On-site

Interfaces with WP executives, managers, associates to develop effective actions to ensure client success. 12. In tandem with both Division Manager and Region Sales Manager, actively solves customer ...

C Spire

Customer Success Manager

Ridgeland, MS · On-site

As a Customer Success Manager, you will proactively own the technical relationship between C Spire Business and post-implementation customer accounts. You will serve as a trusted advisor, championing ...

C Spire

Customer Success Manager

Ridgeland, MS · On-site

As a Customer Success Manager, you will proactively own the technical relationship between C Spire Business and post-implementation customer accounts. You will serve as a trusted advisor, championing ...

C Spire

Customer Success Manager

Ridgeland, MS · On-site

As a Customer Success Manager, you will proactively own the technical relationship between C Spire Business and post-implementation customer accounts. You will serve as a trusted advisor, championing ...

iCIMS

Senior Manager, Customer Success

Jackson, MS · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

EDB

Principal Customer Success Manager

Jackson, MS · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

SHI GmbH

Customer Success Manager - VMware

Jackson, MS · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Pearson

Associate, Customer Service

Jackson, MS · On-site

$12.75 - $17.50/hr

Customer Success Job Family: GO_TO_MARKET Organization: Assessment & Qualifications Schedule: FULL_TIME Workplace Type: Remote Req ID: 24836 #location

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Customer Success Associate information

See Mississippi salary details

$17.5K

$50.2K

$88.1K

How much do customer success associate jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer success associate in Mississippi is $50,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $62,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Mississippi?

The most popular types of Customer Success jobs in Mississippi are:

What are popular job titles related to Customer Success Associate jobs in Mississippi?

For Customer Success Associate jobs in Mississippi, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Mississippi look for?

The top searched job categories for Customer Success Associate jobs in Mississippi are:

What cities in Mississippi are hiring for Customer Success Associate jobs?

Cities in Mississippi with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Mississippi as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $50,186 per year, or $24.1 per hour.

Customer Success Specialist

NFI Industries

Olive Branch, MS • On-site

Full-time

Posted 6 days ago

NFI Industries rating

6.4

Company rating: 6.4 out of 10

NFI Industries

Based on 161 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Logistics average

Based on 39,139 frontline employees who took The Breakroom Quiz

The best things about working at NFI Industries

  • 85%

    85% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 74%

    74% say their health insurance is affordable

    say their health insurance is affordable

  • 73%

    73% say they have respectful managers

    say they have respectful managers

Featured by NFI Industries, based on 161 Breakroom Quiz responses from their frontline employees

Job description

Overview
The Customer Success Specialist ensures exceptional support to ecommerce clients by providing oversight of logistics operations, proactive issue resolution, and clear communication. Reporting to the Customer Success Manager, this role serves as the primary point of contact for ecommerce brands, helping them navigate fulfillment processes, resolve concerns, and optimize logistics performance.
The Customer Success Specialist is responsible for maintaining strong client relationships, ensuring timely order fulfillment, and collaborating across internal teams-including warehouse operations, transportation, and account management-to deliver seamless service.
Customer Success Specialists must effectively manage multiple client accounts, troubleshoot logistics challenges, and ensure service level agreements (SLAs)are met. Success in this role requires strong
Responsibilities
  • Serve as the primary point of contact for ecommerce clients, ensuring prompt and effective communication regarding order fulfillment, inventory management, and logistics operations.
  • Respond to client inquiries via the ticketing system with timely and effective solutions.
  • Collaborate with warehouse team to ensure seamless execution of order fulfillment, returns processing, and inbound shipments.
  • Identify and monitor potential fulfillment challenges, such as peak season constraints, carrier delays, or inventory shortages, to implement preventative solutions before they impact clients.
  • Investigate and resolve client issues related to order modifications, inventory discrepancies, shipping errors, and service-level agreement (SLA) compliance.
  • Utilize Warehouse Management System (WMS), Power BI, and other tools to track client activity, document issues, and maintain accurate records.
  • Analyze fulfillment data to generate reports, monitor performance metrics, and drive informed decision making.
  • Act as a liaison between clients and internal teams, ensuring clear communication and alignment on operational needs and service expectations.
  • Monitor key performance indicators (KPIs) and provide insights to the Customer Success Manager.
  • Provide weekly account recaps to the Customer Success Manager, highlighting key trends, concerns, and opportunities.
  • Develop and maintain strong client relationships, conducting regular check-ins and performance reviews to drive retention and long-term satisfaction.
  • Identify at-risk accounts and implement proactive engagement strategies to address concerns, improve service, and strengthen long-term client relationships.
  • Escalate any client or operational concerns to the Customer Success Manager.
  • Conduct root-cause analysis on recurring fulfillment issues in collaboration with operations and IT, and develop sustainable solutions to minimize future disruptions.
  • Provide training on the Customer Portal and develop clear documentation on new system features or technology updates to enhance the user experience.
  • Contribute to the development and refinement of standard operating procedures (SOPs) to enhance consistency and efficiency across customer success workflows.
  • Engage in team meetings, training sessions, and process improvement initiatives to enhance customer success strategies.
  • Perform additional responsibilities as defined by the role and management direction.

Qualifications
  • Bachelor's degree in business, communications, supply chain, or a related field, or equivalent work experience.
  • 2-3 years of experience in customer success or account management.
  • Strong understanding of ecommerce logistics, including order fulfillment, inventory management, and shipping processes.
  • Proficiency in Warehouse Management Systems (Deposco) preferred.
  • Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
  • Strong analytical and problem-solving skills, with a proactive approach to resolving issues.
  • Ability to manage multiple accounts simultaneously, prioritize tasks, and meet deadlines in a fast-paced, ever-changing environment.
  • Detail-oriented with strong organizational and time management skills.
  • Experience collaborating across departments, including warehouse operations, transportation, and information technology (IT).
  • Ability to identify process improvements and contribute to operational efficiencies.
  • Comfortable working with data and analytics to track key performance indicators (KPIs) and generate insights.
  • Adaptability and resilience, with a customer-first approach to handling challenges.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant business tools.
  • Up to 25% travel required for client visits and on-site meetings, based on business needs.
  • Performs other duties as assigned by management to support team and business objectives.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center
PC-95

Working at NFI Industries

Perks for frontline workers

From NFI Industries, via Breakroom

  • Medical

  • Dental

  • Vision

  • 401k plan (up to 3% NFI match, immediate vesting)

  • Life Insurance

  • PTO

  • Parental leave (dependant on state)

  • Wellness program

  • Pharmacy/Rx Plans

  • Short & Long Term Disability Insurance

  • Commuter Benefits

  • Military Leave Policy

  • Referral bonus

  • Employee Discount Programs

  • Training and development opportunities

  • Employee Resource Groups

What to expect from working at NFI Industries

From NFI Industries

About NFI Industries, in their own words

From NFI Industries

At NFI, employees are encouraged to bring their full selves to work. As one of the largest thrid-party logistics providers in North America, we offer a wide range of career paths. Whether you're behind the wheel of one of our trucks, preparing items for shipments in our facilities, or supporting the field teams from our corporate office, you can find your fit at NFI.

Our purpose, vision, and values reflect who we are. They drive us to empower employees, embrace innovation, and deliver to our customers.

PURPOSE:

We deliver logistics solutions for our customers that transform the way business gets done.

VISION:

We will be the leading end-to-end 3PL in North America by empowering employees, embracing innovation, and delivering an unparalleled commitment to customers.

VALUES:

Family, Integrity, Safety, Customers, Teamwork, Social Responsibility

Diversity and inclusion statement

From NFI Industries

We continuously strive to create a workplace where all people are valued and respected, have equal access to opportunities, and are encouraged to expand their potential regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, disability, veteran status, or other diverse backgrounds. We recognize that diversity and inclusion is critical to our business success as it provides our employees with unique collaboration opportunities in a more innovative and engaged environment.


What NFI Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NFI Industries logo

About NFI Industries

Sourced by ZipRecruiter

NFI Industries, based in Camden, NJ, US, is a globally renowned 3rd party supply chain solutions provider. Rooted in the transportation industry since its founding in 1932, the company has expanded its offerings to include areas such as distribution, logistics, real estate, and global services. NFI underscores its mission which is to provide outstanding supply chain solutions by involving their customers, employees and business partners that enable their growth and profitability. Among the many notable achievements of the company, the consistent recognition in Inbound Logistics’ Top 3PL lists and SmartWay Excellence Awards clearly underlines their prominence in the industry.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Camden, NJ, US

Year founded

1932

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