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Customer Success Associate Jobs in Calhoun City, MS

Penske

Operational Excellence Analyst

Houston, MS

With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Qualifications: - Bachelor ...

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Customer Success Associate information

See Calhoun City, MS salary details

$16.9K

$48.5K

$85.1K

How much do customer success associate jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success associate in Calhoun City, MS is $48,478.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,800.00 and $59,900.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What cities near Calhoun City, MS are hiring for Customer Success Associate jobs?

Cities near Calhoun City, MS with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Calhoun City, MS as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,478 per year, or $23.3 per hour.

Operational Excellence Analyst

Penske

Houston, MS

Full-time

Re-posted 7 days ago

Penske Corporation rating

8.7

Company rating: 8.7 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

9th of 366 rated logistics

Job description

Position Summary:
The Operational Excellence Analyst is primarily responsible for completing tasks directly or indirectly supporting key initiatives within the Operational Excellence department.  The main tasks include, but are not limited to: Industrial Engineering related assignments, Data organization, manipulation, visualization and analysis, Documentation design, creation, and organization, & Identification and development of process improvements.

Major Responsibilities:
- Data Analysis / Report Generation:
   -Automate data retrieval and visualization processes
   -Perform analytics per traditional and new approaches
   -Develop and maintain data visualization dashboards

- Process Improvement / Process Automation:
   -Develop as is process mapping / analysis
   -Identify waste and develop solutions
   -Develop automation techniques to reduce waste

- Time Studies / Process Observation:
   -Observe processes at PTL and PL locations
   -Execute time studies: Setup - Execute - Report Out
   -Develop findings and recommendations reports

- Documentation Creation / Content Management:
   -Develop and maintain SOPs to support initiatives
   -Manage collaborate document management portals
   -Develop and maintain key departmental documents
   -Other projects as assigned by the supervisor

About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
- Bachelor's Degree required, concentration in
- Degree in  Industrial Engineering, Engineering (other), Statistics, Business Analytics preferred
- Master's Degree preferred
- Six Sigma Green Belt / Black Belt, Lean certifications preferred
- 2 years of experience in a technical role utilizing data analysis or process analysis skillsets preferred. This can include coop or internship assignments
- 2 years in an Industrial Engineering or equivalent role preferred.  This can include coop or internship assignments
- Intermediate level of experience in Statistical Analysis and / or Process Automation
- Introductory level of experience in Project Management, Time Studies, and / or Process Mapping.
- Introductory level of experience using Minitab
- Should have the ability to problem solve in data structures
- Must have strong communication skills
- Must be well organized & be able to multi task / work on multiple projects
- Travel requirements will be in the 10-25% range
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
 
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit.  The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.  The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
 
Penske is an Equal Opportunity Employer.

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About Penske

Sourced by ZipRecruiter

When you join Penske, you're joining a team that cares about doing its best. At each location, there's a strong sense of teamwork. We're all working together to move our customers forward. That's true for the 11,000+ vehicle repair associates who are working at hundreds of locations across the United States. Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Bloomfield Hills, MI, US

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