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Customer Success Associate Jobs in Hawaii (NOW HIRING)

Cribl

CX Ops Associate at Honolulu, Hawaii

Honolulu, HI · On-site

$59K - $95K/yr

Why You'll Love This Role Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success. From communications to reporting ...

Office Depot

Part-Time Customer Service Seller

Kahului, HI

$15.50 - $17/hr

As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...

ODP

Part-Time Customer Service Seller

Puunene, HI · On-site

$12.68 - $17.92/hr

We believe that the Store Associate role is essential in driving our store's success through ... Customer Centric Experience: * Supports a positive customer-centric experience by proactively ...

Office Depot

Part-Time Customer Service Seller

Kahului, HI · On-site

$15.50 - $17/hr

As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Hawaii

Customer Success Associate information

See Hawaii salary details

$19.2K

$55.1K

$96.6K

How much do customer success associate jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success associate in Hawaii is $55,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $68,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Hawaii? The most popular types of Customer Success jobs in Hawaii are:
What are popular job titles related to Customer Success Associate jobs in Hawaii? For Customer Success Associate jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Hawaii look for? The top searched job categories for Customer Success Associate jobs in Hawaii are:
What cities in Hawaii are hiring for Customer Success Associate jobs? Cities in Hawaii with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Hawaii as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $55,055 per year, or $26.5 per hour.

CX Ops Associate at Honolulu, Hawaii

Cribl

Honolulu, HI • On-site

$59K - $95K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title

B2B SAAS data observability software.

Join the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next. We're one of the fastest-growing private companies and a leading player in a massive, fast-moving market. With a global workforce, we're remote-first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Why You'll Love This Role

Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success. From communications to reporting and tooling leveraging AI's full power, we deliver the infrastructure and programs that help Cribl customers thrive and internal teams stay productive. We're looking for a curious, organized, and driven individual who's excited to execute operations to support the customer journey. This is a hybrid role with in-office time at Cribl HQ in San Francisco on average once per week. What Success Looks like for this role:

  • Demonstrated ability and aptitude to quickly learn the job requirements, adapt to changes, function well in a team environment, able to collaborate cross functionally, and meaningfully contribute to operational success.
  • Bonus points for the candidate who can not only deliver based on instructions, but also bring their curiosity, enthusiasm and fresh set of eyes to introduce new ideas for process improvements.
  • With coaching and guidance, you are able to independently own a program management and operate a workstream within CX Operations or related functions with accuracy, accountability and timeliness.

As An Active Member Of Our Team, You Will...

  • Own Professional Service Operations to support and drive successful customer engagements
  • Execute Post Sales Customer Communication Programs using Gainsight as Cribl's Customer Success platform
  • Support related Customer Experience Programs and Operations at a fast paced technology company, and be exposed to related opportunities at Cribl
  • Develop and apply AI tools for increased automation and efficiency
  • We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

If You've Got It - We Want It

  • A BA or BS degree from an accredited college or university, ideally in technology, data science, or a related field with Computer Science
  • Recent graduate or early in career with 2-3 years of experience in Customer Operations or related fields
  • Strong communication skills and a customer-first mindset-you're comfortable engaging with others and keeping things organized
  • Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
  • Proven time management skills; you've juggled deadlines, group projects, or leadership roles
  • Eager to learn, take feedback, and grow in a fast-paced environment
  • Solid problem-solving instincts and attention to detail
  • Comfortable using tools like Google Workspace, and other communication tools such as Zoom, Slack, etc.
  • Preferably located in the San Francisco Bay Area and is able to commute to Cribl's SF HQ office once per week

The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity. Base Salary Range $59,500 - $95,000 USD

Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

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